Ratings based on 279 Verified Reviews

4.7 out of 5
80% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Qatar

Posted Jun 23, 2018
Beautiful hotel, excellent location. The rooms were minimalist however very functional clean and comfortable we liked the staff who were very pleasant and helpful any thing we asked for was provided so far this was the best hotel experience I had for many years. Highly recommended
4 out of 5
by A verified traveler

Posted Jun 15, 2018
Comment from Hotel Management
Jun 15, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, thank You for Your feedback! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards Giovanni Guest Relations Manager
5 out of 5
by A verified traveler

Posted Jun 12, 2018
From the concierge Nicola to the rest of the staff, we were attended with so much attention and good spirits! Our stay was great!!
Comment from Hotel Management
Jun 13, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, wowwww, what a great review!! thank You so much! It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.  We are delighted to hear that you received excellent service while with us and we are happy to read your kind comments about our staff, I will certainly pass on your message to Nick who will be delighted with your compliments regarding the exclusive service he provided to You. We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great find

Posted Jun 10, 2018
This hotel is walking distance to everything which is why I booked initially. The front desk person was sooo helpful. Helped me book train tickets, showed me where to go locally, gave me extra water. A different guy the next morning was also very nice and kept my bags while I walked around. Malvina in the bar was so sweet, taught me some Italian words. The happy hour in the evening is great -snacks and drinks. Breakfast was fantastic - waffles, eggs, bacon, bread, cereal, juice, lattes (they even had mini Nutella jars!). My room was tiny but very clean and bed was very comfortable. No view, WiFi a little spotty, but who goes to Florence to hang out in the hotel room? The only suggestion I have is for the shower which got water all over the floor (no door), but nothing a few towels couldn’t fix. Also I think Expedia has the wrong address, as I had to stop and ask because #24 is not this hotel. Only a few doors down.
Comment from Hotel Management
Jun 10, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, Thanks so much for taking the time to leave such kind words about Your recent stay with us. We are pleased to hear that you have enjoyed your stay at our new refurbished property and its privileged location in the lively area of San Lorenzo Market and walking distance far from the main attractions of Florence. We are thrilled You enjoyed our international buffet breakfast which offers a wide selection of products: from bread and fresh croissants, to muesli, waffel, pancake and more. We are happy to hear you had such an outstanding stay and we truly appreciate your kind words about the service delivered by our staff. We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Professional Staff and Comfortable Living

Posted Jun 9, 2018
Very nice amenities, super nice staff, comfortable walking distance to everything. Highly recommended and the price is very reasonable. Size can be on the smaller size but this to be expected in Europe (and not USA).
Comment from Hotel Management
Jun 10, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to write and share your experiences about Your stay with us with this great review!!!! We are delighted about your nice words regarding our central location, which is with no doubts, a privileged one; near by the most important sightseeing points in the heart of Florence. We are thrilled also to hear that you had such a lovely stay and that our staff was so nice; reading this type of feedback is a great victory for our team because our main purpose all the time was providing you fantastic and memorable stay between us. We hope to welcome you back to Globus Urban Hotel. Warmest regards
5 out of 5
by A verified traveler from USA

Posted Jun 6, 2018
Nick, the front desk clerk was amazing. He was extremely pleasant, professional and very helpful with any requests we had. Great customer service! The hotel was in a great location and we looked forward to an amazing breakfast every morning...One of the best experiences in a hotel in Italy considering we stayed in four different ones, very satisfied :)
Comment from Hotel Management
Jun 6, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Wilma, Thank you very much for taking the time to share your experience with this wonderful review. We are glad to know that you enjoyed our international buffet breakfast which has specially been created to surprise our guests with a great and varied selection of meals accompanied by first quality products. We are glad to read that we have met your expectations. I will certainly pass on your message to Nick who will be delighted with your compliments regarding the exclusive service he has provided. We all look forward to seeing you again on your future visits to Florence. Kindest regards
5 out of 5
by A verified traveler

Posted May 22, 2018
Clean friendly and well situated hotel.
Comment from Hotel Management
May 23, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, Thanks so much for taking the time to leave such a terrific review about Your stay with us. We are thrilled to read you enjoyed our central location which makes walking to some of the best attractions our amazing city has to offer. We thank you so much for for Your positive feedback about our housekeeping staff that works hard to maintain a high room quality and high cleanliness standard to let our guest experience an unforgettable stay in Florence with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.
5 out of 5
by A verified traveler

Posted May 8, 2018
Great Boutique style Hotel walking distance from everything
Comment from Hotel Management
May 10, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, woooowwww, thank You so much for Your great review!!! We are glad to hear that our location was just perfect for you: Globus Urban Hotel is located in the heart of the city, few minutes walking distance the main attractions of Florence. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas, US

Wonderful stay!

Posted Apr 27, 2018
Let me just start by saying, EXCELLENT HOTEL! I couldn't have chosen a better location for my first trip to Florence. Wonderful staff, breakfast, and complimentary welcome drink/ hors d'oeuvres! Not to mention the room was  clean and comfortable! The location was PERFECT --close to shopping, great restaurants, tourist hot spots, train station, and maybe a 10 minute walk to the Duomo. I was more than happy with the hotel, and even more so the staff. They were very helpful and provided great suggestions. I'm already planning my next trip to Florence; Hotel Globus will be my go-to spot! I highly recommend this hotel to anyone!
Comment from Hotel Management
Apr 29, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Guest, woooowwww, thank You so much for Your great review!!! We are delighted that you enjoyed the new design and style: our Urban concept born to offer high quality, high functionality and an environmental friendliness in the heart of Florence. We are happy also that you enjoyed welcome drink organized every evening from 05:30 pm to 08:30 pm; good chance to enjoy a glass of prosecco, red wine or white wine in a friendly atmosphere. We thank You for the terrific compliments for the service provided by our staff; After all, it is people who make the difference. We all look forward to seeing you again on your future visits to Florence. Kindest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham, UK

Quiet excellent city centre hotel

Posted Apr 22, 2018
Pros: Excellent staff, very comfortable, central location
Location: Central Florence, attractions all within walking distance
Excellent hotel, staff very friendly and helpful. Room on the small side, but well equipped with very comfortable beds. Excellent breakfast, lots of choice. Would definitely recommend to friends and family.
Comment from Hotel Management
Apr 22, 2018 by Giovanni - Guest Relations Manager, Hotel Management
Dear Sue, Thank you for such nice and attentive review; we appreciate Your feedback and the description about our property located in the heart of the city. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that you were satisfied with the comfort of the beds. As You mentioned in some rooms, the bathroom could be a little bit tiny but furnished with everything a guest may need. Reading your kind comments and beautiful compliments made us very happy and even more proud of our team. We are all delighted not only to know that you always have a memorable time with us but also that You enjoyed our location and breakfast. We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.