Ratings based on 426 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Small hotel with feeling of intimacy

Posted Dec 1, 2017
Loved the Rapallo! It had a warm, welcoming feeling, great room layouts and facilities, and a breakfast room that not only served great breakfasts but also tea and snacks in the afternoons.
Comment from Hotel Management
Dec 5, 2017 by Lorenzo, Hotel Management
Dear Mrs. Kathy, thank you for your feedback, we are so happy to notice that you loved us. We hope to see you soon in Florence and of course at Hotel Rapallo. Best Regards Lorenzo Conti Lapi
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Perfect hotel!!

Posted Nov 27, 2017
Cons: Stronger WiFi
Updated and refurbished with a keen eye for comfort and luxury. The staff are fantastic, friendly and just a delight to talk with. They went out of the way to assist with things well out of their responsibility. This is a hotel you remember for a long time after you have stayed there!!
Comment from Hotel Management
Dec 6, 2017 by Lorenzo, Hotel Management
Dear Mendel, thank you for your comment, and thank you for the compliments to our Staff. We are delightful that you enjoyed your stay with us. We hope to have you back soon with us. Best Regards Lorenzo Conti Lapit
5 out of 5
Recommended
for Couples
by A verified traveler from England

Great Locations and extras that make a difference

Posted Nov 23, 2017
Pros: Location, afternoon tea, friendly staff, clean room
Cons: Bit of WD40 on the squeaky wardrobe door
Location: Great location, easy walk from bus/train stops when transferring from Pisa airport. Really easy to get in to and out of Old Florence.
What a lovely hotel, Lorenzo and his staff made our stay in Florence an absolute pleasure. Very clean and crisp room with tea and coffee along with a wonderfully comfy bed and nice sized bathroom. Good toiletries and plenty of clean fluffy towels (even a toothbrush and toothpaste if you've forgotten). The thing that really made the difference here was the little extras, free bottles of water in the mini fridge and afternoon tea (tea, coffee, sandwiches, biscuits and tarts) and friendly staff. All this along with a 5-10 min walk to get in to old Florence and so many restaurants within throwing distance.... A perfect location. I cannot recommend Hotel Rapallo enough!
Comment from Hotel Management
Nov 23, 2017 by Lorenzo, Hotel Management
Dear Mr.Russell, thank you for you wonderful feedback. We hope to see you soon. Best Regards Lorenzo Conti Lapi
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Nov 22, 2017
This is our second stay at Hotel Rapallo and I highly recommend it. Excellent hotel close walking distance to all amenities in Firenze. Spacious rooms. Comfy bed. Extremely friendly staff.
Comment from Hotel Management
Nov 23, 2017 by Lorenzo, Hotel Management
Dear Precious Guests, it is a pleasure for us to have return Guests. We thank you so much for this exellent comment and we hope to have you back for the third time. Best Regards Lorenzo Conti Lapi
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel right in the centre of Florence

Posted Nov 20, 2017
I wouldn’t normally write reviews but our stay at Hotel Rapallo was amazing! The room was big, very clean and comfortable and we got complementary still and sparkling water. Breakfast was delicious with a small but very nice selection of pastries, fruit, cold meats, cereals, hot food and the most amazing bread rolls! In the afternoon/early evening you can also help yourself to complementary nibbles and hot/cold drinks in the dining room. Staff were very nice and friendly and the hotel location is just ideal; it’s about a 10-15 min walk to all the museums/tourist sites. All in all an amazing stay :)
Comment from Hotel Management
Nov 21, 2017 by Michela, Hotel Management
Dear Madam, thank you for taking the time to write this wonderful review about your stay. We're glad you enjoyed our breakfast! We look forward to your next stay Best regards Michela
5 out of 5
Recommended
for Couples
by A verified traveler from florence

Stunning hotel

Posted Nov 1, 2017
Pros: Cleanliness, breakfast and amazing staff
Location: The usual Florence sights but the market hall has a food court which is well worth a visit.
Hotel Rappalo is a small but beautiful hotel which is about ten minutes from the the main attractions. The staff go out of their way to help as much as possible, the standard of cleanliness was exceptional. Breakfast had a variety of foods and a little quirky in the afternoon a small tea was served. I would thoroughly recommend this hotel.
Comment from Hotel Management
Nov 7, 2017 by Michela, Hotel Management
Dear Madam, thank you for your stay and for your kind words. We're glad our staff was helpful and kind and you enjoyed our breakfast and location Best regards Michela
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff & hotel

Posted Oct 29, 2017
We had a great 3 night stay and the staff are very attentive and looked after us very well. With special thanks for the present we found in our room on my wife's birthday. The hotel is very comfortable and relaxing and at the same time has a modern feel. I would recommend the hotel and will look to stay here on our next visit to Florence.
Comment from Hotel Management
Nov 7, 2017 by Lorenzo Conti Lapi, Hotel Management
Dear Guest, thank you for spending your birthday with us. We're glad you enjoyed your Holiday Best regards Lorenzo Conti Lapi
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk UK

Great Hotel

Posted Oct 29, 2017
Pros: Very clean and close to amenities.
Cons: Nothing could be improved.
Location: Everything within walking distance.
Fantastic Hotel for a short break, near to the train station and restaurants. Staff very friendly and welcoming. Good breakfast and afternoon tea included in room price. Hotel very clean and staff helpful.
Comment from Hotel Management
Nov 2, 2017 by Lorenzo Conti Lapi, Hotel Management
Dear Guest, thank you for your stay and for your kind words Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017
I do not normally do reviews but this hotel is a gem
Comment from Hotel Management
Nov 2, 2017 by Lorenzo Conti Lapi, Hotel Management
Dear Guest, thank you for your stay and for taking the time to share your experience Best regards Lorenzo Conti Lapi
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017
Lovely quiet hotel very close to all of the sights. Great places to eat nearby. Friendly and helpful staff. Lovely room which although overlooking the street was never noisy.
Comment from Hotel Management
Nov 7, 2017 by Michela, Hotel Management
Dear Guest, thank you for your stay and for your kind words We hope to welcoming you back soon Best regards Michela