Ratings based on 1,392 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Florence for the day.

Posted Aug 17, 2017
Pros: Area
Location: Nice walk to the river and bridge.
We only stayed for a day. It was wonderful. Nice walk to most attractions. Hotel staff was very helpful. Nice and quiet. The grounds were nice and private.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Pleasant boutique hotel

Posted Aug 14, 2017
Nice, clean, comfortable boutique hotel. Pleasant and helpful staff. Walking distance to most sites. Refreshing popsicles on those very hot August days welcoming. Welcome drink in the garden nice touch. Lovely breakfast in the garden also nice. Lovely sitting room and lobby available. Very welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveler from Western USA

Lovely garden view

Posted Aug 3, 2017
Pros: It was modern, clean and roomy. Very comfortable, welcoming and secluded while also being in a great location.
Cons: Our main complaint was that the pillows were very flat and hard, causing us to wake in the night with stiff necks.
Location: The Accademia is just a couple of blocks away. It is within easy walking distance of other sites as well.
We were exceptionally pleased with our room at the Orto de Medici Hotel. It was in a good location, very close to the Accademia. The rooms were up to date, clean, and very comfortable. We were fortunate to have a garden room that opened into a little courtyard with a fountain. This made us feel like we could get away from the busy city and relax. The breakfast was very good. Fresh squeezed OJ, an assortment of breads, pastries, eggs, meats and cheeses, and many coffee options. They had free popsicles at the front desk, which we found surprisingly refreshing after a hot day of walking. Otherwise it was a lovely stay; we would definitely book at this hotel again.
Comment from Hotel Management
Aug 4, 2017 by Judith Canuzo, Hotel Management
Dear Guest, Thanks for your amazing review. We are very happy that you had a wonderful stay with us. For the pillows, next time don't hesitate to ask at the lobby and we will gave you some pillows that can be more comfortable for you. By the way, I'm glad it's not a hindrance for you to have a perfect stay while you are here in Florence. Till your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 26, 2017
Great hotel that is close to the all the sites. Nicely renovated rooms and common area.
Comment from Hotel Management
Jul 27, 2017 by Judith Canuzo, Hotel Management
Dear Guest, Thanks for the comments written. Glad to know you enjoyed your stay. We wish to see you back again when you planned to travel again in Florence. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

It's a very clean hotel with friendly staff

Posted Jul 25, 2017
Located in a convenient location, the hotel is very quiet and clean. The staff is very friendly and helpful. We are very happy with the choice.
Comment from Hotel Management
Jul 27, 2017 by Judith Canuzo, Hotel Management
Dear Guest, Great review! Thanks for the time you spent writing a beautiful comments regarding your stay. We really appreciate your kind words and very happy knowing you had a perfect stay with us. See you again on your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice hotel closer to all the places

Posted Jul 24, 2017
Hotel is in nice location to visit all the place, dine etc. room was excellent (spacious, marble and wooden floors, AC was working well and good shower). However, staffs are not that friendly and breakfast was not good. Room does not have iron (needed to use common iron in ground floor).
Comment from Hotel Management
Jul 24, 2017 by Judith Canuzo, Hotel Management
Hello! Thanks for the appreciation especially the location. We all accepts positive and negative reviews in able that more improvements on our parts as we would like our guest to have a memorable stay. Thanks for your comments, we will be more aware on how we can be more friendly. For the security of everybody we are allowing clients to iron the room. The special room where you can iron is more convenient and almost of our past clients fully like it. Hope to have again as our guest next time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough

Great Hotel, Great Location

Posted Jul 23, 2017
Pros: Clean, staff and very welcoming.
Cons: Some alternative milk as it seemed to be full fat and creamy - just a bit picky but we only use semi-skimmed at home.
Location: Great location for all the main attractions and train station.
Stayed here for four nights and had a great stay. Hotel is nice and clean, staff are really polite and there was not only a waiting bottle of bubbly but complimentary first night cocktails were also given - a really nice touch indeed and very welcomed. Breakfast was good and plentiful. The hotel is a great location and in the middle between the Cathedral, Bell tower, central Florence and the Santa Maria Novella train station- perfect!
Comment from Hotel Management
Jul 24, 2017 by Judith Canuzo, Hotel Management
Dear Ive, Lovely review! It was really a pleasure knowing you had a perfect stay. You explore the city of Florence enjoyable and memorable. About the milk at breakfast time we also have soya milk a light one. Anyway, all are perfect and I'm so happy reading your positive reviews. Till next visit. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey USA

The perfect hotel in Florence

Posted Jul 8, 2017
We loved our stay in this hotel and will go back there next time we visit Florence. It is the perfect location, we were able to walk to all the sights, the staff were extremely helpful, our room was quiet and it was our oasis, the breakfasts were amazing!
Comment from Hotel Management
Jul 14, 2017 by Judith Canuzo, Hotel Management
Hello Sandy, Wow! What a great comments with a great photos. It was really a pleasure knowing you had a perfect stay. Thanks for sharing your beautiful experience. We will wait your next visit. Sincerely, Judith Canuzo
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Nice Hotel

Posted Jun 29, 2017
Pros: The locations was great, within walking distance to just about everything. The breakfast was superb. And the staff was all very friendly.
Cons: As mentioned above, some of the older rooms need to be redone to bring them up to the level with newer rooms.
Location: The hotel is close everything, but very close to the train station (15 minute walk) and the Accedamia Museum was just 2 blocks away.
We rated the hotel a 4 instead of a 5 for facilities because there is an inconsistency in the rooms. Our original room was an "older" room where the floors were rotting at the window and the door to the bathroom. Once we made the staff aware of our displeasure, they immediately took care of the problem by giving us a newer room. The newer room was much better and very comfortable. The staff was helpful with all our questions, even helping with reservations to some museums. The staff made you feel welcome by getting to know you and learning your preferences.
Comment from Hotel Management
Jul 4, 2017 by Judith Canuzo, Hotel Management
Hi Grant, Thanks for sharing your review about your stay. We always do our best in able that our clients has a nice and pleasant stay. For you case I might say Yes we are success. Hope to see you again next time. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Nottingham

Nice hotel, within walking distance of city centre

Posted Jun 26, 2017
We have just returned from a short city break. We had a nice quiet room overlooking the courtyard and garden. There were lots of good,reasonably-priced restaurants nearby. Staff were pleasant and helpful. We would definitely go back to Orto de Medici.
Comment from Hotel Management
Jun 27, 2017 by Judith Canuzo, Hotel Management
Dear Michele, What an amazing review! Thanks for the time and effort sharing your very nice experience. We very happy to see you back again as you planned your next visit in Florence. Best regards,