Ratings based on 1,384 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 26, 2017
Great hotel that is close to the all the sites. Nicely renovated rooms and common area.
Comment from Hotel Management
Jul 27, 2017 by Judith Canuzo, Hotel Management
Dear Guest, Thanks for the comments written. Glad to know you enjoyed your stay. We wish to see you back again when you planned to travel again in Florence. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

It's a very clean hotel with friendly staff

Posted Jul 25, 2017
Located in a convenient location, the hotel is very quiet and clean. The staff is very friendly and helpful. We are very happy with the choice.
Comment from Hotel Management
Jul 27, 2017 by Judith Canuzo, Hotel Management
Dear Guest, Great review! Thanks for the time you spent writing a beautiful comments regarding your stay. We really appreciate your kind words and very happy knowing you had a perfect stay with us. See you again on your next visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice hotel closer to all the places

Posted Jul 24, 2017
Hotel is in nice location to visit all the place, dine etc. room was excellent (spacious, marble and wooden floors, AC was working well and good shower). However, staffs are not that friendly and breakfast was not good. Room does not have iron (needed to use common iron in ground floor).
Comment from Hotel Management
Jul 24, 2017 by Judith Canuzo, Hotel Management
Hello! Thanks for the appreciation especially the location. We all accepts positive and negative reviews in able that more improvements on our parts as we would like our guest to have a memorable stay. Thanks for your comments, we will be more aware on how we can be more friendly. For the security of everybody we are allowing clients to iron the room. The special room where you can iron is more convenient and almost of our past clients fully like it. Hope to have again as our guest next time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough

Great Hotel, Great Location

Posted Jul 23, 2017
Pros: Clean, staff and very welcoming.
Cons: Some alternative milk as it seemed to be full fat and creamy - just a bit picky but we only use semi-skimmed at home.
Location: Great location for all the main attractions and train station.
Stayed here for four nights and had a great stay. Hotel is nice and clean, staff are really polite and there was not only a waiting bottle of bubbly but complimentary first night cocktails were also given - a really nice touch indeed and very welcomed. Breakfast was good and plentiful. The hotel is a great location and in the middle between the Cathedral, Bell tower, central Florence and the Santa Maria Novella train station- perfect!
Comment from Hotel Management
Jul 24, 2017 by Judith Canuzo, Hotel Management
Dear Ive, Lovely review! It was really a pleasure knowing you had a perfect stay. You explore the city of Florence enjoyable and memorable. About the milk at breakfast time we also have soya milk a light one. Anyway, all are perfect and I'm so happy reading your positive reviews. Till next visit. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey USA

The perfect hotel in Florence

Posted Jul 8, 2017
We loved our stay in this hotel and will go back there next time we visit Florence. It is the perfect location, we were able to walk to all the sights, the staff were extremely helpful, our room was quiet and it was our oasis, the breakfasts were amazing!
Comment from Hotel Management
Jul 14, 2017 by Judith Canuzo, Hotel Management
Hello Sandy, Wow! What a great comments with a great photos. It was really a pleasure knowing you had a perfect stay. Thanks for sharing your beautiful experience. We will wait your next visit. Sincerely, Judith Canuzo
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Nice Hotel

Posted Jun 29, 2017
Pros: The locations was great, within walking distance to just about everything. The breakfast was superb. And the staff was all very friendly.
Cons: As mentioned above, some of the older rooms need to be redone to bring them up to the level with newer rooms.
Location: The hotel is close everything, but very close to the train station (15 minute walk) and the Accedamia Museum was just 2 blocks away.
We rated the hotel a 4 instead of a 5 for facilities because there is an inconsistency in the rooms. Our original room was an "older" room where the floors were rotting at the window and the door to the bathroom. Once we made the staff aware of our displeasure, they immediately took care of the problem by giving us a newer room. The newer room was much better and very comfortable. The staff was helpful with all our questions, even helping with reservations to some museums. The staff made you feel welcome by getting to know you and learning your preferences.
Comment from Hotel Management
Jul 4, 2017 by Judith Canuzo, Hotel Management
Hi Grant, Thanks for sharing your review about your stay. We always do our best in able that our clients has a nice and pleasant stay. For you case I might say Yes we are success. Hope to see you again next time. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Nottingham

Nice hotel, within walking distance of city centre

Posted Jun 26, 2017
We have just returned from a short city break. We had a nice quiet room overlooking the courtyard and garden. There were lots of good,reasonably-priced restaurants nearby. Staff were pleasant and helpful. We would definitely go back to Orto de Medici.
Comment from Hotel Management
Jun 27, 2017 by Judith Canuzo, Hotel Management
Dear Michele, What an amazing review! Thanks for the time and effort sharing your very nice experience. We very happy to see you back again as you planned your next visit in Florence. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Old hotel in the centre

Posted Jun 4, 2017
Pros: The breakfast and the location.
This is a comfortable old hotel close to a lot of the important points of Florence - Duome, Ponte Vecchio, Train station Mercato Centrale to name a few. Most of the staff is friendly and helpful and the breakfast is wonderful.
Comment from Hotel Management
Jun 6, 2017 by Judith Canuzo, Hotel Management
Hi Donald, Thank you for your comments. It was so glad knowing that you had a comfortable stay as you enjoy everything at the hotel. I hope to see you again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel, friendly staff, spacious room.

Posted May 25, 2017
Pros: As above
Cons: Bed and bedroom furniture
Location: Central for everything we needed so v happy.
Fab hotel and location. Friendly staff, clean & spacious room. No drawers for clothes. Worst bit was a very hard bed. We struggled sleeping. :o( The breakfast was fantastic. Very pleasing apart from the bed.
Comment from Hotel Management
May 26, 2017 by Judith Canuzo, Hotel Management
Dear Guest, Thanks for the review written. We are glad knowing you appreciate the staff of the hotel as well as the location. Thanks for the information about your bed and suggestions to have some drawers in the room. We will do our best to resolved this problem as soon as possible. Wish you come back as we would like to offer you a perfect stay. Sincerely, Judith Canuzo
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Lovely hotel with incredible staff

Posted May 13, 2017
The interior of the hotel was beautiful, the breakfast very fulfilling, however it was the staff that made our stay the best. All were welcoming, kind and friendly - I will definitely go back, and wouldn't have wanted to stay anywhere else.
Comment from Hotel Management
May 22, 2017 by Judith Canuzo, Hotel Management
Hi Alexa, Amazing review! Thanks for sharing your very pleasant stay with us. We are happy we contribute a special memory while you are in the city of Florence. We will wait for your next visit as you planned your next travel. My best regards, Judith Canuzo