Ratings based on 1,317 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant and Comfortable

Posted Apr 21, 2018
Staying here completed our stay in Florence with the approachable staff and beautiful layout we felt at home and so close to the sights, we couldn't have asked for more.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Pleasant hotel, 15 minute stroll to the sights

Posted Apr 16, 2018
Pros: Rooms, cleanliness, breakfast
Cons: staff having a bit more openness about what trips they want to help you with
Location: 15 min walk to centre - crossing the roads was part of the excitement
Hotel suited our requirements generally. Very clean, breakfast lovely. My wife and I enjoyed celebrating a special birthday there. But I will concentrate on where the experience differed from my online research. I did contact the hotel to check that the photographed bicycles were available - there is only one now so don't plan to use these. The concierge did respond to me about this so I was aware. Also the concierge offered various ways to visit the sites - in reality it appeared the only tickets they wanted to obtain for us was the guided tours which are expensive and don't spend very long at any of the attractions - so didn't really suit our requirements and we did our own thing- but of course others will prefer this. Also stated he had taken a special note of my wife's birthday - as yet not quite sure where! Blessed with a very hot couple of days and room quite hot - informed that no air conditioning is allowed on in Florence before 15th April- you learn something every day!! I would recommend the hotel - good value, good location if you are ok with a walk into town and Florence is magical.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Great Stay

Posted Apr 13, 2018
Hotel is Friendly and very accommodating to any requests. Only 2 things were wrong. The air conditioning is centrally controlled by the hotel so rooms were too warm. Also the toilet seat in our room was broken,reported the first day and not repaired during our 4 night stay. Breakfast is good .but if you are last down stocks are not replenished so you can go without. Your favourites. Location is good but be prepared to walk to get to the centre. Taxi costs approx 20 euros for 5 people .
Comment from Hotel Management
Apr 19, 2018 by .., Hotel Management
Dear Guest, Thank you for sharing your experience on Expedia. We are happy that you enjoy our hotel. The law requires a specific period within which it is possible to invert the air conditioning system. In any case, we always make a fan available to our guests. We are sorry for the inconveniences you have encountered. We will work to improve ourselves We look forward to welcoming you back soon. Regards, San Gallo Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful staff close walk to the centre.

Posted Apr 13, 2018
Staff very helpful, room was good but quite hot. No A/c working in the room. Bathroom hot water was not working well. Breakfast was average. Again staff very polite and pleasing. Could do with fresh fruits for breakfast, and grilled glutenfree bread instead of cold. However many gf options provided so that was another good thing. Hotel is very close to the main road, therefore constant traffic noise as we had to open the window due to the heat. Overall recommended to stay.
Comment from Hotel Management
Apr 19, 2018 by .., Hotel Management
Dear Guest, Thanks to have choosen San Gallo Palace Hotel for your holiday in Florence. We are very happy that you really enjoyed our hotel. Unfortunately we have a law in Italy that establishes an exact period in which to convert the system from heating to air conditioning. We look forward to welcoming you back soon. Regards, San Gallo Palace
4 out of 5
Recommended
for Everyone
by A verified traveler from Florence

Nice hotel with large bathroom

Posted Apr 12, 2018
We enjoyed our stay at San Gallo Palace. The staff was wonderful and the breakfast food was excellent! Our room temperature had been set at 22" celcius and took a while to cool down. The staff helped us immediately and did as much as they could.
Comment from Hotel Management
Apr 12, 2018 by .., Hotel Management
Dear Karen, Thanks to have choosen San Gallo Palace Hotel for your holiday in Florence. We are very happy that you really enjoyed our hotel. Please do not hesitate to contact us back for your next stay in Florence. Regards, San Gallo Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on the Edge

Posted Apr 10, 2018
Hotel only 20 minutes walk from Coach / Train station and the same to get in the heart of the city
Comment from Hotel Management
Apr 12, 2018 by .., Hotel Management
Dear Guest, Thanks to have choosen San Gallo Palace Hotel for your holiday in Florence. We are very happy that you really enjoyed our hotel. We look forward to welcoming you back soon. Regards, San Gallo Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2018
Location: Busy location but close to restaurants and shops
Staff at front desk very helpful. Room was nice and spacious.
Comment from Hotel Management
Apr 2, 2018 by .., Hotel Management
Dear Guest, Thank you for sharing your experience on Expedia. We are glad that your appreciated our hotel and our staff. We look forward to welcoming you back soon. Regards, San Gallo Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Very clean and staff was very accommodating. Close to city center and transportation. Tours can be easily booked at hotel desk. Great place to stay.
Comment from Hotel Management
Apr 2, 2018 by ., Hotel Management
Dear Guest, Thanks to have choosen San Gallo Palace Hotel for your holiday in Florence. We are very happy that you really enjoyed our hotel. Please do not hesitate to contact us back for your next stay in Florence. Regards, San Gallo Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
Friendly, welcoming and very helpful staff. Clean rooms. Hotel location is convenient, at a walking distance from the historic centre of Florence.
Comment from Hotel Management
Apr 2, 2018 by ., Hotel Management
Dear Guest, Thanks to have choosen San Gallo Palace Hotel for your holiday in Florence. We are very happy that you really enjoyed our hotel. We look forward to welcoming you back soon. Regards, San Gallo Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, decent breakfast, nice place.

Posted Mar 25, 2018
Everything was great. Room was nice, no view and a little too hot (no AC) for the time we were staying. Good breakfast (typical Italian one with eggs and bacon if that’s more for you). Overall good stay.
Comment from Hotel Management
Mar 26, 2018 by ., Hotel Management
Dear Guest, Thank you for sharing your experince on Expedia. We are so delighted to know that your overall impression was nice. Unfortuantely we can't turn on the ac, there is a law in Italy that which establishes when it is possible to invert the plants from hot to cold We look forward to welcoming you back soon. Best Reagrds, San Gallo Palace