Ratings based on 237 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottish Traveller

Nice hotel close to harbour and restaurants.

Posted Apr 14, 2017
Also had 5pm cheese and wine included. Chance to meet and talk to fellow guests
Comment from Hotel Management
Apr 19, 2017 by Angela, Hotel Management
Thank you for your feedback. We are so happy to hear that you enjoyed our wine and cheese. We hope you will come back and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Run weekend

Posted Apr 5, 2017
Pros: Breakfast buffet. Wine hour. Location.
Location: Walk to area attractions. Farmer's market on Saturday afternoon only a block away. Lots of great restaurants nearby.
Booked two rooms. One ocean view, one parking lot. Staff is very friendly and helpful. Great location. Walk to restaurants, farmer's market, drinking establishments... Room is large. We were on the 3rd floor. Breakfast buffet was decent, yummy pastries from local bakery. (Cambria) Enjoyed the wine and cheese happy hour. Good value.
Comment from Hotel Management
Apr 19, 2017 by Angela, Hotel Management
Thank you for your feedback! We are so happy to hear that you enjoyed your stay. We hope you will come back and see us again soon!
3 out of 5
by A verified traveler from Seattle

Great location, but not a great choice

Posted Mar 28, 2017
This hotel is only two walks from the Embarcadero waterfront, so it is a perfect base for Morro Bay. The rooms are spacious and comfortable. Having said that, it's not a place I can really recommend. First of all the property is weirdly designed, with very small, cramped parking bays leading in to a central atrrium. I often struggled to find parking, and if you have a large vehicle, forget it. Second, the wifi did not reach my room at the end of the hallway. Third, the breakfast was not up to the usual standards of BW plus, with no hot options besides a waffle. With so many lodging options on Morro Bay, I wouldn't return here.
Comment from Hotel Management
Apr 1, 2017 by Angela, Hotel Management
We apologize if your stay was less then satisfactory. We have taken your comments into consideration. In future, please notify our front desk staff immediately if there are any issues with your room or our amenities. That way, it gives us the opportunity to remedy the situation. We sincerely appreciate all your input.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Very nice and close to everything.

Posted Mar 22, 2017
Pros: Even though the bathrooms were a little small, I liked the fact that it had a shower only. The TV was excellent.
Cons: They are improving things all the time.
Location: Dining, shopping and beach.
Very good experience in all. Staff very friendly, good breakfast, comfortable rooms, good TV. All around good vibes about the hotel.
Comment from Hotel Management
Mar 30, 2017 by Angela, Hotel Management
We appreciate your feedback. We are so happy to hear that your stay with us was enjoyable. We hope you will come back soon!
1 out of 5
by A verified traveler from CA

Worst Best Western

Posted Mar 15, 2017
The room for a best western plus the not good. The hotel looked like it was in the middle of a small renovation. Our front door wouldn't lock which made it extremely difficult to get in the room. There was no ac unit, just a ceiling fan and a small fan that was hidden in the closet. The walls were very thing and you could pretty much hear complete conservations next door. The staff didn't speak much English and was unable to tell us that she came into our room when we had placed the do not disturbs sign and she took our towels. So we had a night without towels. There were also several thing that went missing from our room, drinks from the mini fridge, earrings left in the bathroom counter, and shoes. We looked all over and even asked the house keeping staff and they had no idea what happened. The front desk was also unable to help, this is extremely disappointing to have happened and stuff get taken.
Comment from Hotel Management
Mar 21, 2017 by Angela, Hotel Management
Thank you for your feedback. I am so sorry to hear your stay with us was unpleasant. As you noticed, we are in the process of completing some upgrades to our property. We try to plan this around our guests as best we can. We take your feedback very seriously and are disappointed to hear your do not disturb sign was overlooked. I have to mention that a majority of our Housekeeping staff has been in our company for many, many years. The person that was in charge of your room is our longest running employee to date(she has been here a bit over 20 years!) She is very trustworthy, and we have never had any issues with things going missing from rooms. We all are human and she feels really bad that she didn't notice your sign was up, so she wanted me to make sure you knew how bad she felt. Again, I'd like to apologize for any and all of the miscommunications during your stay. We are all on the lookout for the missing items, we will contact you right away if they are found. Also, sorry we don't have A/C units in our hotel, it's very rare that it's needed in this area, we usually have that cool ocean breeze to act as a natural cooling system. If we could get you to come back and give us another try, we would love to make things better. If you are interested, please contact the hotel direct, and ask for Angela or Jill and we will make sure you get the best room with the best rate. Again, thank you for staying with us, thank you for reaching out to us, it helps us improve ourselves, future situations and our guests. I'm sorry things didn't go as well as they should have, but we would love to have a 2nd chance and make things right. Of course, we do understand if you decide to choose another place to stay next time you are in this area, and if you do, we wish you happy travels along the way! Thanks again, Jill and Angela (management team)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Walking distance is great. Easy to find places of interest.
Comment from Hotel Management
Mar 14, 2017 by Angela, Hotel Management
Thank you for staying with us. I am so glad that everything was accessible and convenient for you. We hope that you will come back and visit us soon.
2 out of 5
by A verified traveler

Morro Bay

Posted Mar 12, 2017
Office closes at locks up at night. No one there until 7 am. No breakfast or coffee in lobby until 7:30 am.
Comment from Hotel Management
Mar 14, 2017 by Angela, Hotel Management
I apologize if your stay was unsatisfactory. We appreciate your feedback and, we have taken your comments into consideration. We hope that you will come back and see us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from ljm

Posted Mar 7, 2017
Again, the room and staff were great. The problem with the light switch was never corrected while I was there. I would and will recommend hotel but not Room 212. Electrical shock just waiting for the right hand to touch exposed wires. If your not going to put switch back in use a blank cover to protect your clients.
Comment from Hotel Management
Mar 30, 2017 by Angela, Hotel Management
Thank you for your feedback. We apologize about the loose wiring in your room. This issue has been fixed. We hope that you will come back and stay with us again.
2 out of 5
by A verified traveler

Hotel is worn out and needs a major upgrade

Posted Feb 20, 2017
The hotel is worn out and in need of a major upgrade. I will not stay at this property again.
Comment from Hotel Management
Mar 21, 2017 by Angela, Hotel Management
Thank you for your feedback. I apologize if your stay with us was unpleasant. We are in the process of upgrading our hotel and we hope that you will come back and stay with us again.
5 out of 5
by Vicky

Nicely located hotel for reasonable price.

Posted Jan 18, 2017 on Hotels
The room was nice and clean. The bed was a little hard, but heater worked well. The housekeeping was a bit lax in that they didn't replace plastic glasses and bathroom rugs all the time. Towels were soft. The elevator was dirty and slow. It's old, so I understand the slowness, but they should sweep up the dirt once in a while.