BBQ/picnic area
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Reviews of Holiday Inn Express & Suites Paso Robles, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Paso Robles, an IHG Hotel
2455 Riverside Ave, Paso Robles, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and check-out. Eveything was nice and and clean.
Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on Apr 24, 2024
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 20, 2024
Thank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to see that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Rajini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Apr 8, 2024
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Rexyl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 8, 2024
Thank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us and your continued loyalty as a valuable IHG member! We are so happy to see that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Kambiz

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Apr 8, 2024
Thank you so much for choosing to stay at The Holiday Inn and Suites Paso Robles! We are thrilled to see the wonderful review and would love to host your stay again in the future. Take care and safe travelsGuest Relations Manager

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 30, 2024
Dear PhilipThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway exit and clean. Morning buffet had a good assortment.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 27, 2024
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite in Paso Robles. Clean and friendly staff
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Dear ErikaThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us and your continued loyalty as a valuable IHG member! We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Dear CynthiaThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for a night. Area was quiet at night but a little loud in the morning. Nothing to bad. Staff was very friendly and was more than happy to assist. Would stay here again.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Dear GabrielThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We switched from another hotel and really liked the newer styled rooms and hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 17, 2024
Dear KimThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Mar 22, 2024
Dear MicheleThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Ilene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
This is a great location with an indoor pool. We traveled with two small kids with my husband on business and it was great - there was plenty to do and free breakfast was awesome.
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Jan 11, 2024
Dear IIeneThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire stay was a pleasant one. The front desk staff was friendly and knowledgeable, the staff in the staff serving breakfast in the morning was also very friendly. My room was very clean and had a comfortable mattress. Would stay again!
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 11, 2024
Dear JenniferThank you for taking the time to tell us about your experience at Holiday Inn Express and Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Safe travels and we hope to see you again in the future.SincerelyGuest Relations Manager

10/10 Excellent

Terry

Great
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 11, 2024
Dear TerryThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Clean, staff very friendly
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Jan 11, 2024
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Amandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel visiting SENSARIO Lights & Wineries
Walkable to 3 gas stations, Taco Bell, bbq , pizza Starbucks drive thru literally 2 min walk . Free pioneer history museum with tons of artifacts of Paso Robles history nearby. First of all it’s not a standard size hotel it’s real tiny but parking is free and breakfast 7 am -10 am with tv screens. Go early because the eggs run out fast. We had to tell the lady to bring more eggs. We had connecting rooms but then desk lady young gal forgot to give us the key to the adjacent room no biggie but annoying had to go back to the main building (there is a separate building with one elevator) we had a pleasant one night stay one New Year’s Eve not noisy at all heard some fireworks not too loud. One negative the tv remote is hard to get used to press it hard and there are no movie channels and not lots of channels. The AC was kinda whack my hard to optimize and the coffee maker didn’t work. The bathroom had a fan at least and shampoo and conditioner is built in. We didn’t order room service we drove to downtown SLO for dinner for more options only 30 minutes away. SENSARIO lights are 7 min drive only. That’s about it, I would stay here again for the location convenience!
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Jan 11, 2024
Thank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us and your continued loyalty as a valuable IHG member! We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

8/10 Good

sommapun, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 2, 2024
Thank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Shanshan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is very reasonable.The place is very clean.And free parking and free breakfast.The most recommended place I ever met.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Jan 4, 2024
Thank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

2/10 Terrible

Tom

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Room was clean but I had to wait an hour to check in because no staff was around. Couldn't reach anyone at Holiday Inn or Expedia to assist. Left messages, emails, virtual chats etc. There was a couple that got locked out of their room waiting as well. I went to my car and was close to leaving but want to get the couple's contact as corroborating witness as I planned to file a complaint for refund. However, someone finally appeared at the front desk. I didn't have energy to to complain and just want to get my kids into the room to rest. This was worst accomodations experience I've ever had.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Jan 11, 2024
Dear TomI apologize for this incident and our General Manager will be contacting you directly. We hope to make this up to you in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 2, 2024
Dear LauraThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 29, 2023
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 26, 2023
Dear ClaudiaThank you for choosing to stay with us and for taking the time to leave a wonderful rating. We are thrilled to see everything went so well and hope to see you again someday.SincerelyGuest Relations Manager

8/10 Good

Vivian

Traveled with pets
Liked: Cleanliness, staff & service
The only issue; no hot water in the shower, it was warm at best
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 26, 2023
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. I am sorry to hear about the water issue and will have maintenance look into that. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Celia

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Jan 11, 2024
Dear CeliaThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

8/10 Good

CHRISTINE, MARINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 26, 2023
Dear ChristineThank you for choosing to stay with us and for taking the time to leave a wonderful rating. We are thrilled to see everything went so well and hope to see you again someday.SincerelyGuest Relations Manager

4/10 Poor

Derek, Beverly Hills

Traveled with family
Overpriced
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 30, 2023
Dear DerekThank you for taking the time to leave some feedback regarding your recent stay with us. We hope to see you again in the future!SincerelyGuest Relations Manager

8/10 Good

Aleks

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to be more aware with ppl with a disability and offer rooms on the 1st floor.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 30, 2023
Dear AleksThank you so much for choosing to stay with us and taking the time to leave some helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

8/10 Good

Greg

Evidently there was a happy hour and wine tasting which I found out about minutes before the end because nobody bothered to mention it at check in
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 25, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express and Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Safe travels and we hope to see you again in the future.SincerelyGuest Relations Manager

10/10 Excellent

Denis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 23, 2023
Dear DenisThank you so much for choosing to stay with us and taking the time to leave some valuable feedback. We are so happy to hear that you enjoyed your time with us and would love to see you again someday.Safe TravelsGuest Relations Manager

10/10 Excellent

elizar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a youth baseball tournament. Great location , very clean with excellent service. Would definitely stay here again
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 23, 2023
Dear elizarThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Robert, FRESNO

Stayed 1 night in Nov 2023
Response from Guest elations Manager on Dec 26, 2023
Dear RobertThank you for choosing to stay with us and for taking the time to leave a wonderful rating. We are thrilled to see everything went so well and hope to see you again someday.SincerelyGuest Relations Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 23, 2023
Dear MelissaThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay in Paso Robles.
We stayed at this hotel as part of a larger trip. We visited the nearby night light show, which was breath taking, and exciting. Afterwards we visited the zoo in Atascadero. The breakfast at the hotel was very good.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 20, 2023
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Hector

Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Dec 8, 2023
Dear HectorThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience would stay again
We loved the egg white options and turkey sausage. The hospitality was warm the ladies were all friendly and sweet.
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 11, 2023
Dear LauraThank you so much for choosing to stay with us and taking the time to leave some valuable feedback. We are so happy to hear that you enjoyed your time with us and would love to see you again someday.Safe TravelsGuest Relations Manager

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 11, 2023
Thank you so much for choosing to stay with us and taking the time to leave some valuable feedback. I will be sure to pass your comments along to our team for review and we would love to see you again someday.Safe TravelsGuest Relations Manager

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have 2 small dogs who love this hotel! Woof, woof! We live in SoCal, and have family and friends north of us. Great beds, largish rooms, excellent breakfast. Super location, excellent hotel staff. Bravo!
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 10, 2023
Dear CarmelaThank you so much for choosing to stay with us and taking the time to leave some valuable feedback. We are so happy to hear that you enjoyed your time with us and would love to see you again someday.Safe TravelsGuest Relations Manager

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Nov 25, 2023
Dear ChristopherThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Naydee

Liked: Cleanliness
A great hotel! Second time staying here! Staff is very friendly! Love Paso Robles!
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Nov 10, 2023
Dear NaydeeThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

James

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit overpriced but all great otherwise.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 24, 2023
Dear JamesThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Israel

Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Nov 10, 2023
Dear IsraelThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 10, 2023
Dear KathleenThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Deanna, Bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 8, 2023
Dear DeannaThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Oct 3, 2023
Dear JulianThank you so much for choosing to stay with us and taking the time to leave some valuable feedback. I will be sure to pass your comments along to our team for review and we would love to see you again someday.Safe TravelsGuest Relations Manager

10/10 Excellent

Allisom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Sep 29, 2023
Thank you so much for choosing to stay with us and taking the time to leave some valuable feedback. I will be sure to pass your feedback along to our team for review and we would love to see you again someday.Safe TravelsGuest Relations Manager

8/10 Good

alison, irvine

Comfortable and convenient stay. Liked the breakfast and the managers reception was nice. Good location for restaurants and wineries.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 29, 2023
Dear AlisonThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

karen

Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 29, 2023
Dear KarenThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
Nice breakfast
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 25, 2023
Thank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Place to stay
Very comfortable, clean and roomy. Close to downtown.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 25, 2023
Dear MaryThank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to hear that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager