Ratings based on 810 Verified Reviews

2.8 out of 5
47% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Does the job

Posted Nov 14, 2016 on Hotels
Great location. Basic room, could be cleaner.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments on. We will message to proper authority about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months Thanks you so much
1 out of 5
by A verified traveler

Unsanitary

Posted Nov 7, 2016 on Hotels
Hotel is run down and unkempt. Blankets were filthy! Surprised Ramada puts their name on this place. Front desk was curt, almost rude when checking in. Then no where to be found when checking out.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Guest , Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comment on housekeeping and blankets. We will message to proper authority about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months Thanks you so much
2 out of 5
by A verified traveler from US

hotel in need of remodel

Posted Nov 7, 2016
Pros: not much
Cons: needs remodeling
not good xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Nov 10, 2016 by aj, Hotel Management
Dear Gregory, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments on upgrade. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months Thanks you so much
1 out of 5
by A verified traveler from Santa Maria

Room smelled like urine and very old

Posted Nov 7, 2016
We were upgraded to a suite, with looked like a horrible apartment. The room and carpets smelled of urine. We could not handle it so we immediately checked out and left for home.
Comment from Hotel Management
Nov 10, 2016 by aj, Hotel Management
Dear Mike, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments on apartment. We will message to proper authority about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months Thanks you so much
4 out of 5
Recommended
for Everyone
by A verified traveler from US

3am arrival rang office doorbell prompt check-in.

Posted Nov 1, 2016
Pros: Room was large and clean. Great shower head and water pressure. Quiet, no partiers. Close to freeway onramp.
Cons: Breakfast could always be better with hot meal, but not necessary. They provided muffins, make your own waffles, milk, orange, cranberry, apple, and pineapple juices. Fresh coffee, etc.
Location: Conveniently close to fast food, gas station, and on-off ramps.
Comment from Hotel Management
Nov 3, 2016 by aj, Hotel Management
Dear Steven, Thanks for your valuable feedback. we appreciated it.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 30, 2016
Location: Average distance to areas we wanted to visit
Room, amenities and service was good for the price.
Comment from Hotel Management
Oct 30, 2016 by aj, Hotel Management
Dear Lucho, Thanks for your true feedback. we appreciated it.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Convenient location

Posted Oct 29, 2016
Very convenient location, clean, quiet, comfortable
Comment from Hotel Management
Oct 29, 2016 by aj, Hotel Management
Thank you for your valuable feedback. we appreciated it.
1 out of 5
by A verified traveler

Do not stay here...

Posted Oct 25, 2016 on Hotels
These rooms need a major overhaul!! Curtains had a thick layer of dust on them, walls were stained, carpet old and dirty. Most of the shower water came out of the bottom spout to the tub, not out of the shower head. Chain lock on the door was broken. Beds very uncomfortable. Overall it was one of the worst hotels I have ever stayed at. It is a crime that when it is parents weekend at Cal Poly a hotel like this can charge outrageous prices, although I would NEVER stay here again even if they were giving the rooms away.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest. Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months Thanks you so much
1 out of 5
by A verified traveler from California

Insulting Customer Service

Posted Oct 24, 2016
Pros: Location next to Cal Poly. But adjoining restaurant abandoned.
Cons: We arrived mid-day. Early check-in not available. So, sat in lobby to make a business call on cellphone. Then, cleaning staff comes to say we must leave lobby, but there is no where to go. Out on street? Management insulting and rude, saying they have "rules" about kicking everyone out mid-day. This is not a hotel, it is run as a poor youth hostel. This place has been destroyed by lack of maintenance and no concept of customer service. Plagued by broken items and lack of attention. Dirty sheets from prior day left on room floor. Coffee maker in room did not work because pot mismatched size to maker. Coffee in lobby empty by 7:30am with no explanation. Furniture dirty with spots&stains. Blankets thin and cold. Room has a "safe", but broken lock, so useless. Hotel has an outdoor pool, but heater broken, so cold, unused, and not cleaned.
Comment from Hotel Management
Oct 28, 2016 by aj, Hotel Management
Dear Guest. Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months Thanks you so much
2 out of 5
by A verified traveler from US

Room was dirty

Posted Oct 24, 2016
The room was dirty. Hair on bathroom floor and bath tub. I felt very uncomfortable in this room. Since the floor and tub were dirty it left me to wonder if the sheets got changed. Also it says up front every room is non smoking yet my room smelled like smoke. Would not recommend.
Comment from Hotel Management
Oct 28, 2016 by aj, Hotel Management
Dear Benjamin. Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments bath and tub about aspects of the room that need housekeeping updating. It is a pleasure to announce that we will be implementing many of these task upgrades to the property.Thanks you so much