Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Nice hotel - great location!

Posted Nov 30, 2016
Pros: Location and friendly staff!
Great time at the beach with family - can't beat the location!
Comment from Hotel Management
Dec 1, 2016 by Roger, Hotel Management
Thanks so much Carrie for being our guest. My staff and I are very pleased that you had a great time with us at the beach. We look forward to seeing you and your family again soon. Kind regards, Roger Wightman General Manager
5 out of 5
by A verified traveler from US

Posted Nov 25, 2016
Location is everything! Staff was helpful and friendly and had a cookie for me on arrival!
Comment from Hotel Management
Nov 26, 2016 by Roger, Hotel Management
Thanks very much Mark for being our guest. My staff and I are very pleased that you had a great stay with us; glad you loved our cookies too! We can't wait to see you again soon. Kind regards, Roger Wightman General Manager
4 out of 5
by A verified traveler

Lovely location with great views!

Posted Nov 12, 2016
Hotel was very nice, and in a great location right on the beach. Can't get much better. The breakfast was very good, and nice to have complimentary coffee as well. The hotel staff was also very friendly. The room was nice overall, beds were comfortable and clean. The only downfall was that the bathroom was a bit dated, and therefore not as clean. We did not use the other facilities in the hotel.
Comment from Hotel Management
Nov 13, 2016 by Roger, Hotel Management
Thanks so much Haley for being our guest. My staff and I are very pleased that you enjoyed your stay with us overall. I do want you to know that we are planning a complete property renovation starting next month that will include a complete update of our bathrooms. We can't wait to have you back as our guest again soon. Kind regards, Roger Wightman General Manager
5 out of 5
by A verified traveler from US

Posted Nov 10, 2016
Great hotel in a great location! Would love to stay there again!
Comment from Hotel Management
Nov 10, 2016 by Roger, Hotel Management
Thanks very much Puri for being our guest and for your review of your recent stay. My staff and I are extremely pleased that you had a great stay at our downtown beachfront inn. We can't wait to see you again soon. Best regards, Roger Wightman General Manager
5 out of 5
by A verified traveler from Exeter, United States of America

Sister's Coastal Getaway

Posted Oct 30, 2016
Pros: We enjoyed a room with an ocean view, and listened to the waves all night.
Cons: This is a small thing......they ran out of batter mix for the waffles, and no one replenished the supply.
Location: Excellent location and easy to locate. We love the proximity to the pier, shopping, and Splash!
Comment from Hotel Management
Nov 1, 2016 by Roger, Hotel Management
Thanks so much Deanna for being our guest. I'm very happy that you truly enjoyed your sister's coastal getaway with us. I'm truly sorry about the breakfast issue; I can understand how frustrating that must have been. I can assure you that we will correct this going forward. Thanks again. Sincerely, Roger Wightman General Manager
3 out of 5
by A verified traveler

Great Beachside Spot

Posted Oct 27, 2016
Location: The pier is about a 2 minute walk, and most restaurants are only 5 minutes away. Bring your surfboards, kickboards etc for some water fun as well.
Great spot right at the beach. The patio/lounge areas overlooking the beach are great at the end of the night for relaxing. The hotel should upgrade to fit rooms with A/C. We knew it had no A/C going in, so it's not a complaint, it's just a suggestion.
Comment from Hotel Management
Oct 28, 2016 by Roger, Hotel Management
I'm glad that you enjoyed your stay with us at our downtown beachfront inn. Our third floor observation area is quite special, isn't it? I do want you to know as well that we are planning a complete property renovation starting in December that will include a/c throughout the hotel. My staff and I can't wait to see you again. Kind regards, Roger Wightman General Manager
5 out of 5
by A verified traveler from US

Great hotel that is on the beach but a few flaws.

Posted Oct 26, 2016
Overall the room was nice and hotel was great. No air conditioner in our room though and would have had to pay upgrade fee for those rooms. Bathroom layout was horrible. Toilet was way to close to door and shower. Toilet paper roll was located on wall behind the toilet so you had to turn around 180° to get it. Really awkward.
Comment from Hotel Management
Oct 27, 2016 by Roger, Hotel Management
Thanks so much Denise for being our guest and for your review of your recent stay. I'm truly pleased that you enjoyed your stay overall. I do want you to know that we are planning on renovating our hotel starting in December, to include a/c throughout the hotel and a complete bathroom renovation as well. My staff and I can't wait to see you again as we truly value your opinion. Thanks again. Kind regards, Roger Wightman General Manager
5 out of 5
by A verified traveler

Love the location.

Posted Oct 15, 2016
Great hotel the room was nice but getting a little worn. The bed was a little hard for my taste.
Comment from Hotel Management
Oct 16, 2016 by Roger, Hotel Management
Thanks so much for being our guest. I'm very pleased that you enjoyed your stay with us overall. I do want you to know that we are planning a complete property renovation beginning the first of December which will address your concerns. We would sure love to have to join us again after our renovation is complete as I would truly love to hear your feedback. Thanks again. Kind regards, Roger Wightman General Manager
5 out of 5
by A verified traveler from d

Great beach front hotel. Close to pier.

Posted Oct 13, 2016
Wonderful short overnight stay. Hope to stay longer next time!
Comment from Hotel Management
Oct 13, 2016 by Roger, Hotel Management
Thanks very much for choosing to stay with us. My staff and I are very pleased that you fully enjoyed your stay at our downtown beachfront inn. We can't wait to see you again, hopefully for a bit longer stay so you can truly experience and enjoy all that we have to offer here in beautiful Pismo Beach. Kind regards, Roger Wightman General Manager
4 out of 5
by A verified traveler

Excellent location and very relaxing

Posted Oct 10, 2016
My husband and I went to the Sandcastle inn for a much needed getaway. The location was excellent as we were on the beach and everything else(food, shopping,etc)was in walking distance. The staff was very friendly and let us know they'll be doing upgrades in December. We will definitely be back!
Comment from Hotel Management
Oct 11, 2016 by Roger, Hotel Management
Thanks very much for choosing to stay with us at our downtown beachfront inn. My fantastic staff and I are very happy that you had a very relaxing stay, and do look forward to your return. Kind regards, Roger Wightman General Manager