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Reviews of Hotel Museo Palacio de San Agustin

4 out of 5
Hotel Museo Palacio de San Agustin
Galeana 240 Esq. 5 de Mayo, Centro Historico, San Luis Potosi, SLP

Reviews

9.2

Wonderful

Rating 10 - Excellent. 122 out of 163 reviews" "
Rating 8 - Good. 27 out of 163 reviews" "
Rating 6 - Okay. 6 out of 163 reviews" "
Rating 4 - Poor. 4 out of 163 reviews" "
Rating 2 - Terrible. 4 out of 163 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, and well worth the stay. Huge room, very well decorated. It is also very well-located.
Stayed 1 night in Mar 2024
Response from Hotel Museo Palacio de San Agustìn on Mar 9, 2024
It is a pleasure for us to be able to offer you unique and special experiences, we look forward to seeing you.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Hotel Museo Palacio de San Agustìn on Mar 9, 2024
It is a pleasure for us to be able to offer you unique and special experiences, we look forward to seeing you

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

HERENIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from direcccion general on Mar 12, 2024
Gracias por su preferenciaLo esperamos muy pronto en esta su casa

10/10 Excellent

stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the most unique Hotel stay of my life. Words simply can't do it justice. Imagine traveling back in time to the 1800's. Definitely ask for the tour of the hotel
Stayed 1 night in Nov 2023
Response from General Manager on Jan 4, 2024
Thanks for visiting us we hope you have a nice stay ¡¡we look forwards to seeing you AGAIN

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING!! They went above and beyond to make sure we were taken care of! They offloaded our luggage and carried it to the room for us. They gave us a tour even though it was just our family and we needed it to be quick since we had a plane to catch. I wish I would have gotten his name, one gentleman helped get our luggage back to the car and let us feed the horse. The hotel is so beautiful and well worth the money to stay at. Easy to walk to many squares in the city center. I would definitely stay there again. Only suggestion I have is to put a trash can in the bedroom. The tiny one in the bathroom for toilet paper isn’t much for a family of 4. The bedroom needs a trash can for room waste. Other than that, it was very comfortable!
Stayed 1 night in Nov 2023
Response from General Manager on Jan 4, 2024
Thanks for visiting us we hope you have a nice stay ¡¡we look forwards to seeing you AGAIN

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
14th century wooden furniture is gorgeous. I felt safe leaving the balcony doors of my room open all night. Marble floor in shower. Staff is 5 star, too.
Stayed 3 nights in Oct 2023
Response from Managing Director on Nov 6, 2023
We thank you for your prerence and we hope to see you again soon

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except that Expedia didn’t offer didinng options
Stayed 6 nights in Oct 2023
Response from Managing Director on Nov 6, 2023
Thank you for your preference, it will be a pleasure to have you among us again.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Palacio
Una experiencia increíble, vale cada peso, es literalmente un palacio, renovado recientemente con un sin fin de antiguedades, la mejor experiencia hotelera que eh tenido.
Stayed 1 night in Oct 2023
Response from Direccion General on Nov 6, 2023
Gracias por su preferencia, esperamos tenerle muy pronto entre nosotros entre nosotros , será un placer .

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice. Staff is exceptional. Within short walking distance to The Plaza.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for choosing our hotel for your stay We hope to see you again.

2/10 Terrible

Carol

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Guests be warned
The Hotel is clean and the place is beautiful. Restaurant offered good food and service. Staff is friendly. My two complaints are as follows. 1, $250 dollars went missing from my room and the front staff and hotel security person were not apologetic, helpful nor seemed to care. 2, on the Saturday there were several wedding photo shoots inside the hotel which made it uncomfortable to enjoy the lobby. At night they had a quinceañera Party with loud music. I asked the front staff if that music was going to go on late because my groups had an early wake up. I was assured that the event would be over at 12:30 sharp. I felt more at ease after being told that. Well it was past 1:30 am and the loud music still continued. This hotel has no respect for its guests and after the party finally ended the young teenagers from the party who were staying at our hotel were loud , running around and it went on for a bit and hotel management allowed all this. In the morning when it was brought up to hotel staff they again did not apologize nor did they seem to care that we couldn’t get a good nights sleep. For the amount of money we paid for the room the service and respect from the hotel staff is insulting. I suggest staying at Hotel Progreso.
Stayed 6 nights in Jun 2023
Response from Dirección General on Jun 29, 2023
Good afternoon dear guest.Thank you for choosing our hotel for your last stay. Your complain was directly informed to our General Manager and he's looking for the origin of the problem. Be sure that we are going to take the necessary consequences for this problem.Hope that you come back again and let us to make an unforgettable experience.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Historic Visit to the prior Palace
Just an incredible Historic Place! Overall very nice 😊. We were on a short mini vacation, so the only schedule change was that we scheduled a hotel tour for 11 and ended up getting the tour over 2 hours later. Only there 2 nights and they didn’t replace the towels during the one room cleaning.
Stayed 2 nights in May 2023

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed!! And Beautiful, is one of the cleanest cities I have been to in Mexico
Stayed 1 night in Apr 2023

10/10 Excellent

Minerva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Minerva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

sharaeneida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful museum hotel. A lot of history. You will fall in love
Stayed 1 night in Mar 2022

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Mar 2022

10/10 Excellent

Angelica, Los Angeles

Stayed 1 night in Mar 2022

10/10 Excellent

claudia amanda

Stayed 1 night in Feb 2022

10/10 Excellent

Zulema

Stayed 1 night in Jan 2022

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property, clean and well-maintained. Restaurant staff were friendly but seemed like they didn't know what they were doing (we had to ask for napkins, lighting was like an operating room).
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble Hotel con Historia
Extraordinario hotel-museo con una increíble historia. Se descansa muy bien, el trato es amable, el servicio muy bueno y la comida en general muy buena. Imperdible experiencia!
Stayed 1 night in Dec 2021

10/10 Excellent

Miguel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Royal Stay - You Will Feel Like Nobility
The Hotel Museo Palacio de San Agustin is an amazing place to stay. It is truly a palace-museum, with wonderful works of art and lovely furnishings. The rooms are spacious, lavishly decorated, with bathrooms with modern utilities, yet graciously decorated. Each room is different, with furnishings gloriously curated to fit the color palette and history of the individual for whom the room is named (note: there are no room numbers; each room has a name). The service staff is top-notch, always very attentive. Many of the rooms have a small balcony; all rooms have a modern safe, a European-style coffee maker, and are loaded with wonderful toiletries. As a guest, you are entitled to take the one hour tour of this amazing palace, including visiting the library on site, going to the chapel that is located on the Palacio's top floor, the rooftop balconies (yes, there are 2 of them and great for sunset pictures!) as well as of the underground cave that has a wine collection as as well as a large dining location for private functions. There is more to this tour, but I do not want to spoil your surprise - as there is another building across to the Palacio that you will also visit as it is owned by the Hotel's owner. As a world-traveler for the past four decades, I have never encountered such a lavish and stunning hotel, and I have stayed in numerous 5 star hotels. In my opinion, the Hotel Museo Palacio de San Agustin is the most beautiful place to see, visit and stay in San Luis Potosi.
Stayed 3 nights in Nov 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr. Robert Sellani
Incredible place.....highly recommended. Great value and location. The attention to detail in the restoration is museum quality. Ps...take the hotel tour at or near dusk.....great pics from the top!
Stayed 3 nights in Nov 2021

8/10 Good

Zee

Liked: Staff & service, property conditions & facilities, room comfort
Don’t Order Wine
The hotel is like a museum and we were very happy with our room. However we were there 5 nights and the floor was not vacuumed or mopped once. I purposely left a piece of paper scrunched up on the floor to see if the maid picked it up but was still there after the room was cleaned. The breakfasts were good but under no circumstances should you order any alcoholic beverages. They don’t have a wine list and we ordered a bottle of Casa Madero 3V which is between $650 and $780 MP at any other restaurant, and they charged $1600 MP. When we went to order another bottle, they had no more so brought a replacement. When we got the bill the replacement was listed as $1799 MP and I pointed out to the waiter that the bill was added up wrong and should have been 1000 pesos less. He took the bill away and came back with the same total - he had added 1000 pesos more on to the second bottle of wine. I googled the bottle and it sells for $660 MP in the store so to charge $2799 is robbery - the equivalent of $170. Canadian and the wine was not that good.
Stayed 5 nights in Nov 2021

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location and the building and furniture are amazing
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The antiquities were significant
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal, the staff were super friendly, the property is beautiful.
Stayed 3 nights in May 2021
Response from Hotel Museo Palacio de San Agustin on Jun 1, 2021
Nos encanto poder servirle. Lo esperamos pronto de regreso con nosotros.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nothing not to like about this hotel!
Stayed 2 nights in May 2021
Response from Hotel Museo Palacio de San Agustin on May 26, 2021
ESTIMAD@ HUESPED Apreciamos la oportunidad que nos brindo de servirle y compartir su estancia con nosotros. Mil gracias y lo esperamos de nuevo pronto. Saludos

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a 17th century mansion, and is nothing less than spectacular... it's actually better than the photos. It should go without saying that it is clean and well-run. Do take the hotel tour, and visit "la cava," the underground suite under the street. Mighty impressive.
Stayed 2 nights in May 2021
Response from Hotel Museo Palacio de San Agustin on Jun 1, 2021
Estimado Huesped gracias por elegirnos nos esmeramos por servirle y agradecemos nos haya elegido para atenderlo.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property, not just stay but an experience.
Stayed 1 night in Apr 2021
Response from Hotel Museo Palacio de San Agustín on Jun 16, 2021
Thanks for your comments. We hope you enjoyed your stay with us. We look forward to seeing you soon again in our hotel. Kindest Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we entered the public parking they had notified the hotel, when we entered the reception was both kind and courteous. The place was absolutely beautiful and it was clean. The rooms where also clean and the beds where comfortable. The bathroom was also very clean and the shower and toilet worked really well. I would recommend this hotel for anyone looking for a place to stay that is both beautiful, has historical value, and has nice rooms and good reception.
Stayed 1 night in Apr 2021
Response from Hotel Museo Palacio de San Agustin on Jun 1, 2021
Muchas gracias por sus comentarios esperamos poder servirle pronto. Saludos

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Truly beautiful hotel with an excellent and accommodating staff. Valet was waiting out front of the hotel to park car (free) and take bags to room. Easy check in. Make sure to take the tour of the entire hotel, tunnels and building across the street. Breakfast on the rooftop terrace was great as well.
Stayed 1 night in Dec 2020
Response from Hotel Museo Palacio de San Agustin on Dec 30, 2020
Para nosotros sus comentarios representan un reflejo de nuestro servicio y nos complace saber que fue para usted una experiencia grata. ¡Con mucho gusto esperamos poder recibirlo nuevamente!

10/10 Excellent

Juventino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Quinta Real Palacio de San Agustin on Sep 7, 2020
MUCHAS GRACIAS PORR CALIFICARNOS, ES MUY IMPORTANTE PARA NOSOTROS. LO ESPERAMOS DE NUEVO EN SU CASA LEJOS DE CASA.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location near downtrodden. The. Room was great clean and comfortable. The worker were polite and helpful.
Stayed 6 nights in Mar 2020
Response from Hotel Quinta Real Palacio de San Agustin on Mar 27, 2020
Thank you for your visit, we hope to see you soon in this your home away from home

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Quinta Real Palacio de San Agustin on Mar 27, 2020
Gracias por tomarse el tiempo de calificarnos. le esperamos pronto.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020
Response from Hotel Quinta Real Palacio de San Agustin on Mar 27, 2020
Gracias por tomarse el tiempo de calificarnos. Le esperamos pronto en esta su casa lejos de casa

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury.
This a fantastic gem. Wonderfully furnished throughout with antiques, but all the modern amenities. Right in Centro with perfect location near restaurants and nightlife. A high level of service and help from all staff. This is my new go-to spot in SLP!
Piano in hotel.
Lobby.
Stayed 1 night in Jan 2020
Response from Hotel Quinta Real Palacio De San Agustin on Mar 27, 2020
Thank you for your visit, we hope to see you soon in this your home away from home

10/10 Excellent

Margarita, Los Angeles , CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique lodging experience in a museum! You’ll never forget this property. The furniture, the art, the overall coherence of the decor, is a pleasure for the senses. The staff is excellent and so is the restaurant. Totally worth the price!
Stayed 3 nights in Nov 2019
Response from PALACIO DE SAN AGUSTIN on Dec 19, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and centrally located
Beautiful hotel. Very quaint and centrally located. Beds are not very comfortable. Restaurant not very good Overall a good experience and I would stay there again.
Stayed 1 night in Oct 2019
Response from Hotel Museo Palacio de San Agustin on Nov 1, 2019
Es para nosotros un gran placer haberlo tenido como huésped. Lo esperamos muy pronto aquí en su casa lejos de casa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from HOTEL MUSEO PALACIO DE SAN AGUSTIN on Nov 7, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of everything! It was amazing ! We be back on December and we Look into stay there again for three nights. Thank you
Stayed 1 night in Sep 2019
Response from HOTEL MUSEO PALACIO DE SAN AGUTIN on Oct 4, 2019
Muchas gracias por hospedarse con nosotros. Con gran placer los esperamos nuevamente muy pronto

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from HQPSA on May 31, 2019
Muchas gracias por hospedarse con nosotros. Con gran placer los esperamos nuevamente muy pronto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from HQPSA on May 31, 2019
Muchas gracias por hospedarse con nosotros. Con gran placer los esperamos nuevamente muy pronto

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classic and very beautiful building. If you cannot stay here you must stop and see it!
Stayed 1 night in Apr 2019
Response from HQPSA on May 29, 2019
Dear guest, its a great pleasure for our members know that we meet your expectations. We hope it soon

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with spectacular employees. The rooms being a little small was the only issur i had but it's so minor compared to my overall experience. Verh comfortable beds, great bathrooms, clean atmosphere. Great locstion too.
Stayed 1 night in Apr 2019
Response from HQPSA on May 29, 2019
Dear guest, its a great pleasure for our members know that we meet your expectations. We hope it soon