Posted Mar 11, 2017
Staff were very helpful, and aimed to please. We checked into the room and found a pail and plumbing tools in the bathroom. Obviously the room was "out of bounds" until the plumbing was fixed, so we should not have been offered that particular room. Personnel at the front desk upgraded me to a more expensive suite which was appropriate. Later that night we were awoken by a party happening next door. I understand people were celebrating a wedding, but I question the values of some people who do not consider their neighbours. After waking from a dead sleep, and complaining to management, Management offered to let us sleep in a more quiet room, away from the party, which was great. Unfortunately, some of the party animals got under my skin so I was in no mood to sleep anymore. The next day I complained to Sr. Management and we negotiated a 50% refund, which I agreed to. So Management did everything they could to make me happy. I would have given the place a 5 if not the party that kept me up half the night.