“The hotel is okay for a business trip but is located very close to several main roads so
you hear the traffic noise. The room and beds were comfortable and clean. The water supply stopped during our stay for nearly 24 hours and the hotel were poor on providing any information. My wife had to ask for some drinking water which the staff were unwilling to provide until she insisted. The other issue was the toilets couldn't be flushed so there was a bad smell around the hotel.
The breakfast……
“Great place to stay and staff were very helpful with any queries and helping to book a taxi when uber failed. Comfy beds and clean rooms. The only point I could make was there could have been a been a bigger selection at breakfast”
“Tout l’endroit un peu isolé!
La facilité d’aller partout car avec une voiture de location c’est agréable de pouvoir bouger !
Parking souterrain gratuit !!!
Lave vaisselle, machine à laver,
2 salles de bains et grandes terrasses dans la suite parentale pour s’y reposer ou manger !
Vraiment chouette !”
“The location and facilities are good enough.
Despite the fact that the Hotel Hacienda has just recently opened, the efforts of the team that you can notice that there are sort of staff there. Special mention to Palma in Housekeeping and Rocio at reception :)
Castellar needed this hotel in the new town as there is another in the old town, about 15 minutes driving away.
Amenities in bathrooms are on demand * upon request*, but if there are bathrobes, they should be sleepers. We understand that……
“Electrics didn’t work - was told (at 1pm) that the electrician would be there at 5 to fix it!! So we couldn’t use the apartment
Key stopped working - it was blamed on mobile phone which was in a different bag
Very wobbly stairs to first floor
Pool area was nice
Scruffy urbanisation
We couldn’t risk staying for one night
Contacted reception and explained we wanted a refund but have heard nothing so far”