Ratings based on 163 Verified Reviews

4.5 out of 5
85% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel in center of town

Posted Apr 24, 2018
Luxury hotel with all the attention and amenities you’d expect. Walk down the hill to the main square. Two blocks to the magnificent church. Also, within earshot of the church bells that ring all day and all night.
Comment from Hotel Management
May 4, 2018 by General Manager , Hotel Management
Dear Guest, Thank you very much for your feedback, we really appreciate your stay with us and we look forward to welcome you again soon. Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
Beautiful hotel but pool side service was horrible
Comment from Hotel Management
Apr 17, 2018 by General Manager, Hotel Management
Dear Guest, Thank you very much for your feedback and for giving us the opportunity to host you in beautiful San Miguel de Allende. We will take immediate actions on the comments you mention. Best Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

luxurious and friendly

Posted Jan 30, 2018
Pros: Wonderful room(s), great location, terrific breakfasts, first-rate service.
Cons: Some rooms are better than others.
Location: Charming city with plenty of things to do and see,
When we arrived, the heating in our room was broken. A repairman could not fix it, though he brought an electric heater. The next day we were moved to a remarkable suite with 2 terraces, one of which had views of the whole city and its surroundings, as well as our own heated pool. Bliss. The staff was always helpful and efficient, and it includes a paramedic who turned out to be useful one day. This was above the best vacations we've ever had.
Comment from Hotel Management
Feb 12, 2018 by John Freudenthaler, General Manager., Hotel Management
Dear Larry, Greetings from San Miguel de Allende. Thank you very much for your kind comments regarding our beautiful property and lovely staff, please be sure we will share this con them. The Belmond Casa de Sierra Nevada Family is looking forward to welcome you again. Best Regards!
4 out of 5
by Kurt

Good Historical Hotel in SMA

Posted Jan 7, 2018 on Hotels
Overall Belmond Casa Sierra Nevada is an excellent place to stay. The staff are very welcoming and their attention to detail is extraordinary. The room my fiancée and I stayed in was very clean and well maintained. This location is spread out over a city block and the office and hotel restaurant are convenient depending on the building your room is located. The decor of the hotel could be updated but that’s a personal opinion. Since it is located in the historic colonial district of San Miguel de Allende, it would not make sense to have ultra modern decor like one might find in Los Angeles. Since the hotel was spread out, when we checked out, my fiancée and I needed to walk about a block on cobblestone street. This was not ideal. The room we had was smaller than usual for a Belmont hotel. Also, we ran out of hot water relatively fast. The heater in our room was noisy and cycled on and off every 2 - 3 minutes. Since it was cold that night, we really had no choice but to use it. The check out process was very smooth and trouble free. Again, this is due to the staff who are excellent. We did not eat in the restaurant so I cannot comment on it. It has very good ratings from others. The restaurant offers cooking classes every day of the week. My fiancée and I will sign up for this in the future when we return to SMA. You need to book at least 6 weeks ahead for weekend classes.
Comment from Hotel Management
Feb 12, 2018 by John Freudenthaler, General Manager, Hotel Management
Dear Kurt, Greetings from San Miguel de Allende. We really appreciate your kind comments regarding our beautiful property and our lovely staff, Please be sure we will share this with them. We also appreciate your feedback regarding our opportunity areas, we will work on that. The Belmond Casa de Sierra Nevada Family is looking forward to welcome you again soon. Best Regards!
5 out of 5
by A verified traveler

Posted Dec 13, 2017 on Hotels
Comment from Hotel Management
Jan 15, 2018 by General Manager , Hotel Management
Thank you very much for letting us host you in San Miguel de Allende. Regards!
3 out of 5
by Roberta R

Posted Dec 12, 2017 on Hotels
The location of the hotel is wonderful, right in the middle of the center of San Miguel, which is just a lovely city to visit. The rooms were spacious and clean. Soundproofing from the courtyard and the street could have been better, but really wasn't a problem. The concierge and the staff are all lovely and clearly well meaning. The one consistent problem with the hotel...the service is pretty awful. The rooms come with coffee/tea service in the morning, which is great, if it comes. Attempts with ordering such service the night before, or even in the morning, were met with lovely responses..."Absolutely..will be there at the time requested". It never was. We had to keep calling, and then finally when the service did arrive, usually a half an hour to an hour later than they said to expect it, what they brought, each time, was not what we had ordered. So beware that part. Otherwise it was a lovely place, kind people, who just need to get their service act together.
Comment from Hotel Management
Jan 15, 2018 by General Manager, Hotel Management
Dear Roberta, Greetings from Belmond Casa de Sierra Nevada. Thank you so much for letting us be your hosts in this beautiful destination, and for your kind comments about the hotel, we truly appreciate your feedback regarding our service, we will take action immediately in the areas of opportunity that you mention. We hope to welcome you again soon to change that bad impression.
2 out of 5
by A verified traveler from guatemala

Belmont Sierra Nevad

Posted Nov 20, 2017
Pros: 1. Colonial design 2. Friendly staff 3. Great Location
Cons: Rooms, technology, roomservice, foodservice, instalations overall
The Staff is really nice and helpful but there are things the hotel must address, defiinately not a 5 star hotel, not even maybe a 4. 1. Room service menu has only like 4 plates. 2. The TVs are old (how much is a flat TV now a days... Yes less than the cost of the stay, they really need to do some upgradeing) 3. fireplases are fueled by gas we had a lot of trouble turning it on so had to call maintenance, the smell of gas when being used and after is unbearable. 4. Pool heater for the suite not working properly or at least the temperature doesn't go high enough for one to be confortable enough. 5. Had to call 10 times before someone could figure out how to transfer to room service since they had a wedding at the restaurant. 6. Internet took over half a day for us to be working properly and the overall conection was deficient. 7. The quality of the breakfast was awful the food was cold. 8. Bathroom floor heater not working 9. Needs carpeting in some areas of the room
Comment from Hotel Management
Jan 15, 2018 by General Manager , Hotel Management
Dear Enrique, Thank you very much for your feedback, thank you very much for your feedback, we found your comments very useful for our process of continuous improvement, we hope to have the opportunity soon to welcome you again to change the bad experiences you mentioned. Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Belmond Casa De Sierra Nevada centrally located

Posted Oct 11, 2017
You cannot beat the location of this hotel. It is walking distance to many restaurants, boutiques and the center. Keep in mind that the center of San Miguel is on a hill and streets are cobblestone. You may have sore calf muscles from transversing cobblestone streets! If you get tired there are many taxis that can shuttle you to and from the hotel for about 50 pesos or $3. Hotel Belmond Casa is undergoing renovation so Andaza restaurant and Blue bar were closed for our visit. I was disappointed not to have a hotel bar or higher end restaurant within close range to our room. However the Belmond Casa hotel does have a casual restaurant and bar located about 4 blocks away and a shuttle is provided. I will look forward to returning to Belmond Casa De Sierra Nevada and enjoying Andanza restaurant and the Blue Bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milford, Michigan

Posted Aug 30, 2017
Pros: large rooms and very comfortable -- private pool area was very relaxing
Cons: more amenities at the pool. Easier way to obtain water and maybe a snack.
Very nice facility in the heart of San Miguel. Quite and comfortable rooms with an excellent staff on hand to assist with any of your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2017
An oasis in the city. Beautiful and quiet with a distinctive flair.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your kind comments, we really appreciate the oportunity to host you. Best Regards!