Ratings based on 287 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

So froendlt

Posted Sep 22, 2017
Charming hotel for reasonable cost. Friendly staff that made us feel welcome. Rooms were a nice size and had good lighting. Breakfast was great and was in a pretty courtyard with colorful tile top tables. The hotel is on a quiet street yet only a few blocks from the center. We would definetlt stay here again!
Comment from Hotel Management
Sep 22, 2017 by Luis Alberto, Hotel Management
Dear Guest: Thank you so much for sharing your kind comment with us, we are so glad you enjoyed your stay with us. We are hoping to have the opportunity to receive you once again in the future. This is your house whenever you want to come back. We'll be happy to welcome you. Warmest regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

We loveeeeed it!! Walking distance to downtown!

Posted Sep 22, 2017
We truly enjoyed our stay at the Hacienda. Room was very clean and spacious. The breakfast in their courtyard was completely amazing, made us feel like we were in a real Hacienda. My husband had a massage at the Spa and he truly loved it, very affordable($40dlls). Their staff is very Friendly
Comment from Hotel Management
Sep 22, 2017 by Luis Alberto, Hotel Management
Dear Guest: Thank you so much for sharing your kind comment with us, we are so glad you enjoyed your stay with us. We are hoping to have the opportunity to receive you once again in the future. This is your house whenever you want to come back. We'll be happy to welcome you. Warmest regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Convenient hotel in centro

Posted Sep 2, 2017
Room was large and comfortable. They treated our kid as an honored guest. Breakfast was quite tasty
Comment from Hotel Management
Sep 4, 2017 by Luis Alberto, Hotel Management
Dear Chris: Thank you so much for your kind comments, we are so glad you enojyed your stay in the hotel. We are hoping to have the opportunity to receive you again in the future, you know you're welcome whenever you want to come back. Greetings from all the staff and please say Hi to your kid!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Beautiful hotel and easy walk to the main square.

Posted Aug 25, 2017
The breakfast food is very good and the courtyard dining room is a fabulous place to enjoy it!
Comment from Hotel Management
Aug 25, 2017 by Luis Alberto, Hotel Management
Thank you so much for sharing your kind comments with us. We are so glad you enojyed your staying in the hotel. We are hoping to have the opportunity in the future to receive you again, It'll be such a pleasure for us to have you here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nic

beautiful hotel San Miguel Allende style

Posted Aug 23, 2017
Overall I loved the hotel .its location , staff, decoration, cleanness The only remark I have is my suite was a two floor and the bed was on the upper area and bathroom was downstairs which I felt pretty uncomfortable
Comment from Hotel Management
Aug 24, 2017 by Luis Alberto , Hotel Management
Dear Carol: Thank you so much for sharing your kind commets with us, we are so happy you enjoyed your stay in the hotel. We are hopingto have the opportunity to receive you again in the future, and for you to know another of our beautiful rooms, all of them are different, so you're welcome whenever you want to come back. Greetings!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manassas, VA

Beautiful Historical Hotel

Posted Aug 3, 2017
Pros: The hotel was beautiful and the staff was very helpful and friendly, especially Luis.
Cons: The only thing that I wish was different is that I wanted to be able to have a simple dinner without having to go to a restaurant.
Location: The location was excellent. There are many historical sites, galleries, restaurants, and shops within a 10-minute walk.
Hacienda El Santuario is a wonderful hotel. The converted convent is beautiful and the staff is wonderful. They were very helpful making great suggestions as to where to go to eat, tours to take, and general information about Mexico. I will definitely stay there again when I return!
Comment from Hotel Management
Aug 5, 2017 by Luis Alberto, Hotel Management
Dear Pam:Thank you so much for sharing your kind comments with us. We are so happy that you enjoyed your stay in Our hotel We are hoping to have the opportunity to receive again in the future, you know this is your house whenever you want to come back, we'll be happy to receive you. Best wishes and a hug!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Guest Service is best.

Posted Jul 26, 2017
This hotel is quaint, clean and convenient to historic cathedral plaza, or Centro. Light breakfast included and moderate room prices. The staff are gracious and helpful. Location, price and staff are why I recommend the hotel. Be sure to get a picture from rooftop herb garden.
Comment from Hotel Management
Jul 29, 2017 by Luis Alberto, Hotel Management
Thank you so much for your kind comments, we are so glad you enjoyed your stay with us. We are hoping to have the opportunity of receiving you again in the future. Greetings!
5 out of 5
Recommended
for Everyone
by A verified traveler from ashburn, va

Clean, very relaxing, close to everything

Posted Jul 26, 2017
Had a great time, very relaxing. Breakfast was the best and it was included. There wasn't anything that we asked for that was not met with total satisfaction. We will return.
Comment from Hotel Management
Jul 29, 2017 by Luis Alberto, Hotel Management
Thank you so much for your kind comments, we are so glad you enjoyed your stay with us. We are hoping to have the opportunity of receiving you again in the future. Greetings!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Wonderful Boutique Hotel!

Posted Jun 26, 2017
Pros: The staff was friendly and helpful! I felt they went above and beyond to make my experience enjoyable.
Cons: The Wi-Fi in the room was intermittent. It would be nice to have a full size mirror somewhere in the room.
I thoroughly enjoyed my stay at Hacienda el Santuario while attending a wedding in town. The staff was so friendly and helpful. On my day of departure, I had to leave before breakfast was served and the staff offered me fruit, toast and coffee. The room was very spacious, clean and comfortable with a San Miguel ambiance. The pictures on the website are very accurate. The temp in the city got a little warm during the day and it was nice to come into the room and turn on the air conditioner. The hotel is centrally located with the park and shops within walking distance, but taxis and Uber are readily available at very inexpensive rates. The hotel doesn't serve lunch or dinner, but there's some great restaurants in town.
Comment from Hotel Management
Jun 29, 2017 by Luis Alberto, Hotel Management
Dear Karen: Please receive a big hug from all the staff. Thank you for sharing your kind comments, we are so glad you enjoyed your staying at the hotel, we are going to work really hard on your recommendations. We are hoping to have the opportunity to receive you again in the future, we'll be so happy to welcome you. Greetings!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great hotel, excellent location,

Posted Jun 6, 2017
The hotel is perfect for a weekend getaway. The staff was awesome, breakfast was delicious, location was great. The only thing that was extremely poor was the wifi signal or lack thereof.
Comment from Hotel Management
Jun 6, 2017 by Luis Alberto, Hotel Management
Dear Guest: Thank you so much for your kind comment, we are so happy you enjoyed your staying in the hotel, definately we are going to work in your advices. We are hoping for you to give us the opportunity to have you here again. Best Regards!