Ratings based on 360 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Carson city

Need more Maintenance

Posted Sep 18, 2017
Place is beautiful, however the room was not well maintained and the afternoon staff didn't provide enough information about the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel with pool close to San Miguel de Allend

Posted Aug 23, 2017
Clean hotel with a nice waterpool and comfortable beds.
4 out of 5
by Nancy

Gringo in San Miguel

Posted Aug 14, 2017 on Hotels
The hotel is beautiful and full of old charm character. The pool was nicely refreshing. The room could use a few modern amenities, such as coffee pot and mini fridge in the room. The breakfast was good, but a bit pricey without much variety. The staff did not speak English, which was surprising with so many expats/tourists staying there.
Comment from Hotel Management
Aug 21, 2017 by Real de Minas Poliforum, Hotel Management
Dear guest, thaks for staying with us, we appreciate your comments, we hope to give you a new experience.
4 out of 5
by Neil

Good option outside of centro

Posted Aug 12, 2017 on Hotels
This is a clean and pleasent hotel about 2 kilometers from San miguel's centro. Be aware, however, that the staff speaks only spanish so if your language skills are limited you might find it difficult to communicate. mcommunicate.
Comment from Hotel Management
Aug 21, 2017 by Real de Minas Poliforum, Hotel Management
Dear guest, thaks for staying with us, we appreciate your comments, so we hope to give you a new experience.
3 out of 5
by Nelson Duarte from Queretaro, QRO

Missing fine details

Posted Jul 9, 2017 on Hotels
Even though​ hotel is outside SMA, it is really nice and cozy. When I mentioned fine details I am talking about AC not working, pool opens at 8am but they start heating it until 11am if Sun is bright and shiny, rooms leading to SMA-Celaya road should have better doors with noise reduction since you can hear every single truck passing by, both sinks where not working and last but not least, parking lot had no security. buffet at the restaurant was great and staff was very friendly.
Comment from Hotel Management
Aug 3, 2017 by Real de Minas Poliforum, Hotel Management
Dear Nelson, thaks for staying with us, we apppreciate your comments, soon we hope to provide a new experience.
5 out of 5
by Rebecca

Charming and affordable

Posted Jun 27, 2017 on Hotels
Such a charming hotel. Not too far from downtown San Miguel (but not walking distance either.) The rooms were comfortable and the poll was nice. I'd return!
Comment from Hotel Management
Aug 3, 2017 by Real de Minas Poliforum, Hotel Management
Dear guest, thaks for staying with us, we appreciate your comments, soon we hope to provide a new experience.
2 out of 5
by Donald

For Mexican nationals only!

Posted Jun 12, 2017 on Hotels
As an English speaking international traveler, I found no one, and I mean no one, spoke anything but Spanish. The beds were hard ( mattress laid on plywood). Room service was non existent, and Resturant was only local type Mexican food. Hotel only good for a tough sleeping, tortilla eating Mexican national.
Comment from Hotel Management
Jun 14, 2017 by Real de Minas Poliforum, Hotel Management
Dear guest, we appreciate your comments, we´re work to improve them, so we hope to provide a new experience.
2 out of 5
by A verified traveler

Nice hotel bad Managment

Posted Apr 18, 2017
Infraestructura is good people helpful very poor Managment lack of standards in kitchen and all around bad Managment lack of training. Expedia gets bad rooms they fill bad rooms with Expedia clients leave the best for arrival
Comment from Hotel Management
Apr 24, 2017 by rml, Hotel Management
Dear guest, thanks for staying with us, we appreciate your comments, we hope to serve you again with a new experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with pool only 15 drive to San Miguel

Posted Mar 23, 2017 on Orbitz
Everything was fantastic with the hotel. I would stay gain and recommend it. The only warning would be to check if the pool is opened yet for the year, I stayed mid march and was disappointed to find the pool was not open yet. Otherwise not a single complaint. Also stay in one of the ground level rooms and you'll have a nice walkout patio right to the pool area in the middle of the hotel.
Comment from Hotel Management
Apr 24, 2017 by rml, Hotel Management
Dear guest, thanks for staying with us, we appreciate your comments, we hope to serve you again with a new experience.
4 out of 5
by silvia

Posted Mar 22, 2017 on Hotels
The only bad thing is that the walls are too thin, so you can hear everything that going on on the rooms next to you and the hallway. But the service from the staff is really good, they are very kind. The buffet could be better.
Comment from Hotel Management
Mar 24, 2017 by Real de Minas Poliforum, Hotel Management
Dear guest, thanks for staying with us, we appreciate yours comments, we hope to give you a new experience.