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Reviews of Mirador del Frayle

3.5 out of 5
Mirador del Frayle
Callejón De Arias No. 4, Col. La Palmita, San Miguel de Allende, GTO

Reviews

7.6

Good

Rating 10 - Excellent. 144 out of 448 reviews" "
Rating 8 - Good. 156 out of 448 reviews" "
Rating 6 - Okay. 79 out of 448 reviews" "
Rating 4 - Poor. 42 out of 448 reviews" "
Rating 2 - Terrible. 27 out of 448 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Erika, Waco

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
My family and I stayed here for 1 night. The place is not too far from downtown. The facilities are very run down. We found lice on the bed and the ladies did not care to bring someone to clean. We got moved to a different room. If you go during cold weather, be aware this hotel is not equiped to handle cold temps. They had to buy blankets for us because it was really cold and they did not have heaters. Other than thos details and if management would try to clean mor often, this hotel has potential.
Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view
Stayed 3 nights in Jan 2024

10/10 Excellent

Suzanna

Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Stayed 2 nights in Jul 2023

8/10 Good

Marta

Tiene bonita vista panoramica, pero las avitaciones no tienen aire acondicionado, el piso esta sucio y las sabanas rasposas. Tampoco hay elevador.
Stayed 1 night in Jul 2023

6/10 Okay

Mario

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The way to get there is awful.
Stayed 1 night in Apr 2022

4/10 Poor

Sara

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The place was beautiful from the outside the view of san miguel allende was expetacular but when entering the room it smelled musty all the furniture was super old including the decoration, doors, ceiling, beds we could not sleep just thinking that someone would come in for the door, when we rented the place through the application we thought it would be good given the images but when we got to the room the reality showed something very different.
Stayed 2 nights in Feb 2022

4/10 Poor

Aureliano

Traveled with family
Liked: Cleanliness, staff & service
Info was not transfer properly to next shift, night said i have breakfast morning said no, finally i was able to eat.
Stayed 2 nights in Oct 2021
Response from GG on Oct 25, 2021
AGRADECEMOS SUS COMENTARIOS, LOS TOMAMOS EN CUENTA PARA MEJORAR LA CALIDAD DE NUESTROS SERVICIOS

4/10 Poor

darren

Business traveler
Disliked: Staff & service, room comfort
Beautiful Hacienda but veryInconvenient Location!
Beautiful Hacienda with great views! but really bad and slow service! No in room amenities! Breakfast slow and bland! Left a day early! Inconvenient location!
Stayed 2 nights in Sep 2021
Response from GG on Oct 25, 2021
AGRADECEMOS SUS COMENTARIOS, LOS TOMAMOS SIEMPRE EN CUENTA PARA MEJORAR NUESTROS SERVICIOS, SALUDOS

10/10 Excellent

José

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Arkadiusz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View
Great location, hotel have a beautiful view of the town from the restaurant.
Stayed 1 night in Nov 2020
Response from Gerencia on Dec 10, 2020
We appreciate your comments, we hope to have you back soon, greetings and excellent day

8/10 Good

Fernando, Orange County, CA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located on a cliff overseeing the city center. The rooms are huge and have a couch, chair and desk. The only down side of the visit is the fact that the rooms do not have heating and although the front desk provided one electric heater for one of our two rooms, because of the size of the rooms, it wasn’t nearly enough. Also, the swimming pool was not heated - you would think that given the cold weather, it would be an automatic setting.
Stayed 2 nights in Nov 2020
Response from Gerencia on Dec 7, 2020
Hello, we appreciate your comments which we always take into account to improve the quality of our services, we hope you will visit us again soon Cheers

8/10 Good

Maria Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Oct 2020
Response from Gerencia on Oct 16, 2020
Agradecemos sus comentarios, los cuales siempre tomamos en cuenta para mejorar nuestros servicios, que tenga un excelente dia Saludos

10/10 Excellent

Etelvina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Gerencia on Sep 22, 2020
Agradecemos sus comentarios los tomamos siempre en cuenta para mejorar nuestros servicios, esperamos tenerlos pronto de regreso Saludos

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the top of the hill near offering a stunning view and quite.
Stayed 3 nights in Nov 2019
Response from Manager on Jan 4, 2020
Thank you for evaluate us. Regards

10/10 Excellent

maria

Stayed 1 night in Oct 2019

10/10 Excellent

Christy, Las Vegas Nevada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big property with great views! I wish I could have spent more time at the property to enjoy the pool. It was about a 7-10 minute walk down to the plaza, which we enjoyed during the mornings, but would Uber or take a taxi at night. The staff were friendly and very helpful. Would definitely stay here again.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, friendly waiter. Beautiful grounds, nice view.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2019

6/10 Okay

Jose

Liked: Cleanliness, room comfort
Bad location far and rough walking distance to Dow
Bathroom towels are in bad horrible condition, poor breakfast (included) choices, bad location
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was wonderful, about 15 minutes away, walking distance. It was an unexpected workout from the downtown area but we enjoyed it! The staff/reception members were extremely short with their answers and were more focused on their cell phones than customer service, except “Efrain.” Efrain was kind and very helpful with suggestions.
Stayed 4 nights in Jun 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the city. No air conditioning. They had no services, cable or WiFi. They said for a few hours but it was the whole stay.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic charm with clean and comfortable facilities at good price.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
NICE PLACE IN GREAT LOCATION BUT NO AC IN ROOMS ALSO RESTAURANT COULD BE BETTER PLACE FOOD SUPER PLAIN. ROOM SERVICE NO WATER NO ICE AND STAFF (3 OF THEM ) VERY CARELESS ABOUT GUEST ROOM ARE BIG BUT SHOWERS HEAD VERY LOW TOWELS NOT TO CLEAN.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Need to fumigate against roaches. Get new towels. They are thorn and look like rags. It is highly recommended to train your employees. Some of them lack experience, initiative and they do not make enough effort to show interest at their job. However they are nice people, but with lack of experience.The cook is ok. He is friendly and nice and very helpful. In most European countries the Continental breakfast include yogurt, cereal and juice. Make the same effort to treat a local as well as you are with foreigners.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employees not very informative. Limited variety & no menus in restaurant. Requested fan denied.
Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we book a hotel we tried to do a little research to make sure we
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The outside of the property is well maintained but the staff is not helpful...my room was not very clean when I walked in...I was given a fan that barely blew low speed air and asked to get a new or bigger fan but never got it...the bar area is always closed and they don't sell beer...I asked for ice (since I had to buy my own beer outside the hotel) but the staff wasn't sure weather or not to sell my their last bag of ice because the kitchen might need it later (they could have send any of the staff to the store and buy more instead of giving me a hard time)...the free breakfast is ok (tortillas were ice cold)...this place looks like someone invested a lot of money but the staff or the new owner is letting it die...slowly...
Stayed 3 nights in May 2019

8/10 Good

Alma, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the hotel rustic/hacienda style, everything was nice, the staff could improve in hospitality but they are helpful and service is good, don’t get me wrong. I definitely would stay at this hotel again!
Stayed 5 nights in May 2019

6/10 Okay

Caroline, El Salvador

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel is nice and pretty, and it has an amazing view. The staff was friendly and helpful. The one thing I disliked the most was that there is no WiFi in the rooms, which is essential for foreign travelers. Before you book you must know that getting from the hotel to downtown San Miguel (where the cathedral and the plaza are located) is complicated since there are no Uber’s in that area and it takes a 15 min walk in a steep rocky. Also, the area around the hotel is kind of shady, since it is located on an alley. It’s a nice affordable option to go to San Miguel, and if you are traveling with family it is great since there are huge gardens and a pool.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is spectacular and the hotel is pretty well maintained while keeping that rustic look & charm. The front staff is absolutely wonderful, always available and always greeting us each time we passed through. We stayed in a suite which had plenty of room. Would be nice to have screens or some sort of filter/barrier on windows to have them open more. It is located in more of a residential area off the main streets but the property has a gated entrance and staff is at main entrance all the time. Always felt safe with 2 kids as well. A great place to stay!
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2019

8/10 Good

Omar J

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the hotel is great and the staff was friendly.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful service and facility. Hotel did not have enough staff, and the service provided was very poor. Everything was old and poor maintained.
Stayed 2 nights in Mar 2019

4/10 Poor

NM, Seattle, WA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A lot of amenities written on Expedia are not true. First of all, most staff don't speak English. There is no safety deposit box, so I had to carry my valuables with me all the time and was stressed out about it. The front desk is supposed to be open 24/7, but it wasn't. I had to check out around 3 am because my flight was early. There was no staff available because there was nobody at the front desk. I called the front desk number, but nobody answered. My room was really far from the lobby and there were a few stairs and slopes on the way. I had to bring my luggage to the lobby by myself around 2-3 am. The lobby was dark and the front door was not locked. It was scary while I was waiting for an Uber. If any Uber had not not been available, I could have missed my flight because I could not call a taxi on my own. Another horrible thing was that housekeepers were demanding more tips by harassing me. (not giving me bottled water or small towels) I had never experienced this anywhere else. The only positive things were pretty good free breakfast and a very friendly, attentive server who spoke English fluently at the cafe. The cafe is only open for breakfast and lunch. The room was a little rustic, but it was reasonably clean and spacious. Wifi connection was also bad. I didn't have any internet connection in my room most of the time. Going to the city center from this hotel takes 15 min. (walking distance) It's a serious downhill and might not be safe for an elderly person.
Stayed 7 nights in Feb 2019

2/10 Terrible

Mariana, Rivarside

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is very bad located. The area around the hotel is scary, it looks like tourists could get robed at any time. The restaurant at the hotel has limited hours and tourists must go out in a terrible scary area.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The view to the city was beautiful the garden and pool site was beautiful
Stayed 1 night in Nov 2018

4/10 Poor

Orlando

Liked: Cleanliness
Beautiful views but little else
I would give the gardener the highest marks, but beyond that, not many more. The grounds and the views from the common areas are gorgeous. The location is not so convenient, you could walk to town but a steep hill and a very narrow street awaits you. The staff was courteous but seemed very limited in what the were able to do. There was no Internet available for the two days we were there si they were limited by that and an apparent lack of flexibility and/or abiliy to help beyond the basics. The rooms were comfortable and large but lacked ventilation, A/C or heat or any sort of view -again, no internet in the rooms so can’t comment on that. Breakfast was good but the times were inflexible. I think they start at 8:30 and even if you ask for an early coffee, you’d still need to wait for regular times. With the beautiful infrastructure they have, they have a lot of untapped potential which I wish they would take advantage of.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk staff was not good. So much potential in the property but not used.
Stayed 2 nights in Nov 2018

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic trip
Beautiful view, beautiful place, beautiful country and beautiful atmosphere and people
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a traditional mexican hotel with all the charm and charcter. Spacious rooms. The views are breath takung and the gardens well kept. I would stay again.
Stayed 1 night in Oct 2018

10/10 Excellent

Elvia, Oxnard Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is amazingly peaceful, calm, and serene. Espectacular view of the city. No bad reviews from me. I will give it a 10. Service is excellent, and and even a delicious breakfast is included. What else can we ask for? One thing, e prepared physically to walk down hill, and uphill!!
Stayed 2 nights in Sep 2018

2/10 Terrible

Abdillahi

Mirador del Frayle let down.
The best thing about this hotel were the views and the external landscaping. The room had no a/c nor any ceiling or standing fans. It was not well cleaned, lots of bug remains and dust along the walls, in the corners and under the furniture. There was no WiFi available in the rooms. To get access to the available WiFi, we had to access the reception area WiFi. That only worked around the reception and main public areas of the hotel. The only meal available was breakfast and that started at 8:30 on the weekend, so good luck trying to eat and then getting any activity done early. My rating would be a Two Star motel level at best. Other than accommodations, the trip itself was wonderful and San Miguel is an amazing place to visit and explore!
Stayed 3 nights in Aug 2018

2/10 Terrible

Francisco Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Option in San Miguel
Apart from the incorrect information provided on their own webpage as well as the information they provide to Hotels.com, the staff is incompetent and rude. For example, no one will say: Hello! Welcome to our hotel. No one will carry your bags to your room, provide you with the remote control for your TV, provide you with towels for their pool, explain anything about the hours for breakfast, or even provide you with a map of the area. San Miguel de Allende is an incredible place to visit, filled with so many great hotel options that will provide you with the customer service you deserve as a paying client. Mirador del Frayle will gladly take your money but they will make your stay miserable. We go on vacation to enjoy our time - not to battle with employees who make our stay miserable. Don’t choose this hotel no matter how low their prices may seem in comparison to other options. They will absolutely ruin your vacation. You do not deserve that.
Stayed 2 nights in Jul 2018

4/10 Poor

Alex, Eastvale, CA

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location/view, about 15min downhill walk to downtown, our personal experience was not good at all, when we first arrive to the hotel, we asked for recommendations of places to visit, the front desk immediately turned us down by saying there was nothing to do since it was a Sunday, that bars were going to be closed and that there would be no "callejoneadas", downtown was packed, there was a big fun event going on (film festival) and we were out clubing until 2:am, had a lot of fun, front desk was not very tourist friendly. After walking into the room at night it was extremely warm and it had no ceiling/floor fans or A/C, I went up to the front desk and the guy was sleeping, I tried waking him up and could not even though I yelled. I went back to my room and called front desk to see if he woke up to a phone call and nothing, had a rough night overall. Next morning we noticed a couple of dead cockroaches on the floor, a lot of mold on the bathroom walls too and ended up bitten a lot by mosquitoes inside the room. I would no recommend this hotel based on my experience.
Stayed 1 night in Jul 2018

10/10 Excellent

Maria G

Liked: Cleanliness, staff & service, room comfort
Amazing pkace to rest
Great place to stay , if you looking for a place to rest this is a great area really quiet love the location and the beautiful view from restaurant
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panorama, hike
Great panorama right from your window on the whole city, but you pay the price: the hotel is on the top of the hill, which means you either need to take a taxi from the centro or climb on very steep streets back. No wifi in the rooms (at least not in mine).