Ratings based on 320 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by Gene

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Aug 3, 2017 by MR, Hotel Management
Dear Gene, Thank you for your feed back. Best regards, María Rubio - Guest Experience
5 out of 5
by Gary

Unblemished Gem

Posted Jul 14, 2017 on Hotels
The Melia Zaragoza was great. It was a big, comfortable room. Clean with a great staff. Zaragoza itself was a surprise ang the hotel was a great location to visit all the sights.
Comment from Hotel Management
Aug 3, 2017 by MR, Hotel Management
Dear Gary, It has been very kind of you, that you took the time to let us know about your amazing experience! We hugely appreciate your kind and sincere words. I remain at your complete disposal and look forward to welcoming you back in the near future. Best regards, María Rubio - Guest Experience
5 out of 5
by Rose

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 13, 2017 by MR, Hotel Management
Dear Rose, Thank you very much for your excellent punctuation It is very important to Melia Zaragoza Team We are looking forward to welcoming you again Best Regards María Rubio - Guest Experience
3 out of 5
by Manuel

Very good overall

Posted Jun 2, 2017 on Hotels
The hotel was great. The only issue I had was that I was not able to take a shower due to a water pipe leak repair at the hotel and the expense parking fee.
Comment from Hotel Management
Jun 9, 2017 by MR, Hotel Management
Dear MR Manuel, Thank you very much for your punctuation, your comments and your time. They are very much appreciated. We are very sorry that you couldn´t take a shower because our repair works. We hope it wasn´t much inconvenience. It would be a pleasure to welcome you again and hope you have a better experience. Thank you very much. Best Regards. María Rubio - Guest Experience
5 out of 5
by Peter E

Posted Jun 1, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017 by MR, Hotel Management
Dear MR Peter, Thank you very much for your punctuation We cope we can welcome you again. Best Regards. María Rubio - Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Beautiful room, great staff. Best breakfast buffet, even had made to order omelettes.
Comment from Hotel Management
May 18, 2017 by Maria Rubio - Guest Experience, Hotel Management
Dear Guest, On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at Meliá Zaragoza. We hope you visit us again and of course we will be very pleased to welcome you. Best regards.
5 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by MR, Hotel Management
Estimado Cliente, muchas gracias por su valoración. Nos encantará recibirle próximamente en Meliá Zaragoza. María Rubio - Guest Experience.
3 out of 5
by A verified traveler

Hotel tired needs updating ,

Posted May 1, 2017
First room carpet held down with nails . Room on first floor traffic noise made sleep nearly impossible . Staff changed our room but unfortunately a smoking room , awful smell . Hard to believe these still exist , but we had given up at that point . Hotel a poor experience for a Melia hotel , which we selected due to stays in other cities in this chain. This one needs a facelift !
Comment from Hotel Management
May 3, 2017 by María Rubio - Guest Experience, Hotel Management
Dear Guest, We hugely appreciate your kind and sincere words because for us your feedback is very important. Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We would be glad to have the opportunity to receive you once again in our Hotel and change your last impression. Best regards.
5 out of 5
by Jackqueline

nice hotel , beauthifulk city

Posted Apr 24, 2017 on Hotels
The hotel was great but little things impacted the trip One was available parking One was towel heater not working, better if you remiove it One is no iron for the stay, had to ask food was marvelous room was very clean employees were very hospitable. Imanol did a good job on front desk all things considered
Comment from Hotel Management
Apr 27, 2017 by MR, Hotel Management
Dear Jackqueline, On behalf of the entire team of Melia Zaragoza we would like to thank you for the time you took to share your positive opinion about your experience. We take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. It would be a pleasure for all the Melia Zaragoza team to welcome you back in a near future. Best regards, María Rubio Guest Experience
5 out of 5
by DIANA

Perfect

Posted Apr 20, 2017 on Hotels
Excellent
Comment from Hotel Management
May 2, 2017 by MR, Hotel Management
Dear Diana, We hugely appreciate your kind feedbac. It is a great pleasure to know that you have enjoyed your stay with us. We look forward to receive your visit soon and we remain at your disposal. Best regards, María Rubio - Guest Experience