Ratings based on 15 Verified Reviews

4.8 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by Rebeca

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Organized comfort in a spectacular setting

Posted Dec 16, 2015
Pros: The staff, the excursions, the guides for the excursions, the setting of the hotel itself, the comfort of the room.
Cons: Not much, I think, Sure, slightly better food, and faster internet reception would be improvements. But there's not too much to be done about either.
Location: The location is the reason to go: the Atacama desert, the nearby mountains, the oases, and the geysers, peaks, salt flats, wildlife and other scenery.
The hotel is one of only a few high-end hotels serving tourists to the Atacama Desert. The desert is an enormous attraction, uniquely beautiful, large and various. The hotel offers many excursions to different spots in and near the desert, at different times of the day (sunrise, sunset) and requiring different levels of physical exertion. The staff organizing these are well-informed and very helpful. The rooms are large, well-appointed, and comfortable. The food is as varied as it can be, given the need to bring all food into the hotel from areas distant to it. And the wine was excellent. The cost of staying is very high -- ameliorated a bit by the all-you-an eat, all-you-can drink, all-you-can see policies. But it seemed worth it to my wife and me. Internet access is spotty in the evening, but that shouldn't be a big deal.
5 out of 5
by Natalia from Brazil

Excellent!

Posted Oct 23, 2015 on Hotels
I Highly recommend this hotel. The whole team was always very thoughtful! Although it is not located in the center of the pueblo, it is less than 10 minutes away by car, and the hotel has a transfer every half hour. The hotel sight is special, surrounded by red high desert cliffs. I really had a great staying! The only negative point was that the wifi reception was not good inside my room but the overall was excellent.
5 out of 5
by A verified traveler

Desert luxury

Posted Jul 25, 2015 on Hotels
Spent one night enjoying the luxury here after a few days of excursions and exploring in the region. Service was personalised and friendly. Pool and spa area are incredible in the most arid place on earth (they sit on a subterranean water source). 32c degree pool particularly nice in winter. Good quality bikes for exploring the valley. Excellent restaurant.
5 out of 5
Recommended
for Everyone
by Judy from Seattle

Super fun place to visit and stay

Posted Apr 15, 2014
Loved the excursions (biking, hiking)! Although if you are not an experienced mountain biker, the downhill is a bit treacherous!. Hikes were great! Managers and excursion staff was terrific). Food was very good, but honestly having some flexibility (vs full board) would be nice. Couldn't eat this much food! The overall experience was great and you will be very well cared for.
5 out of 5
Recommended
for Couples
by IT from Buenos Aires

Great hotel

Posted Mar 15, 2012
Pros: The silence and the Jacuzzi overlooking the mountains
Cons: I had the more expensive room because of the "private terrace" but its view was totally blocked by vegetation
Great place, ambience and service! very simple but yet sophisticated
5 out of 5
by Mariana

Lindo e relaxante!

Posted Apr 26, 2017 on Hotels
A localização do hotel é incrível! Paisagens naturais lindas, instalações ótimas, decoração e paisagismo impecáveis. Quarto e banheiro espaçosos, limpos, muito confortáveis. Adorei a ideia das piscinas serem pequenas e separadas! Spa muito aconchegante e o que fiz (Spa Tour) foi excelente - já incluído, conta como um passeio do dia. Comida gourmet muito boa, assim como a variedade de bebidas. No geral aprovei e adorei!! Só o que incomodou durante a estadia foi: 1- internet praticamente inexistente no meu quarto (30) todos os dias. 2- o serviço no restaurante às vezes ficava muito lento, levando 1:30h numa refeição... quando muitas vezes queríamos comer algo mais rapidamente para poder descansar. Teve um dia que o jantar foi servido em esquema de buffet, mais rápido, prático, com mais opções e ainda foi o dia em que gostei mais das comidas servidas! Acho que deveriam fazer mais vezes... 3- quarto com poucas tomadas (tem que desligar o abajur pra poder carregar o celular).
5 out of 5
by Fernanda

Posted Apr 19, 2017 on Hotels
Experiência perfeita. Desde a chegada até o momento da partida. Serviço de extrema qualidade, comida e bebidas de alta qualidade. Staff atencioso, dedicado. Nota 10 para tudo!
5 out of 5
by Roberta from santiago

Maravillosa Experiencia

Posted Jul 24, 2015 on Hotels
Maravilloso hotel. Fino, jardín perfecto, privacidad, ruido cero, en un entorno espectacular, su gente de una amabilidad increible en fin, todo perfecto.
5 out of 5
by Carlos from Taubate

Inacreditável

Posted Jul 12, 2015 on Hotels
Tudo excelente, lugar maravilhoso