Ratings based on 160 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view of the volcano.

Posted May 31, 2017
Everything was great. I was disappointed that they pool area was made small. I had been at this hotel when their was a nice pool area. Also, they now have built a conference hall where there was a great open area to view the greeny hill sides and closer view of volcano. I think the room was a little small for being on the executive floor. Also, their happy hours on the executive floor needs to have better food.
Comment from Hotel Management
Jun 6, 2017 by Concierge, Hotel Management
Dear Guest I am so sorry to hear about your comments regarding our facilities, we are trying to do our best effort to serve you better, we sent to our chef your comments regarding executive floor needs to have a better food. thank you so much for you feed back Hope to see you on your next trip to San Salvador Roberto Medina Guest Experince Champion
4 out of 5
Recommended
for Everyone
by A verified traveler from Allen, TX

Very comfortable hotel with great staff

Posted Apr 24, 2017
Pros: Its design, attractive reception area, friendly staff, and good restaurant.
Cons: Nothing comes to mind.
Location: It's located right next door to the San Salvador World Trade Center, with lots of restaurants and coffee shops. It's in a good location.
It's a good, comfortable hotel. The demands on the staff were unusual because of the earthquake on Monday April 10. The city shut down, and the hotel staff were professional and accommodating in taking care of the situation. I was unable to return to my room on the third floor, as they had to check the structural integrity of the building, and I had to move up to the fifth floor. The hotel staff handled the situation with calm professionalism: they had to have us wait outside the building, in case of another quake, but they kept us informed and brought food and refreshments as we waited for about two hours.
Comment from Hotel Management
Apr 26, 2017 by Concierge, Hotel Management
Dear Mr. Ralph Thank you so much for your must recent post,we are overjoyed to learn you had a pleasant stay. We appreciate your comments and will share with our staff.We hope you will visit us again on your next trip to San Salvador. Sincerely, Roberto Medina Guest Experience Champion
3 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Posted Apr 8, 2017
A/C made weird sounds all night long. My only complaint.
Comment from Hotel Management
Apr 10, 2017 by Concierge, Hotel Management
Thank you for reviewing us! We appreciate your comments and all your opinion it’s going to be transmitted. We are very sorry you did not feel satisfied with our service, we'll work on it. We are attentive to any suggestions, thank you so much for taking the time and tell us what you think about our hotel. Sincerely, Alejandra Rivera
5 out of 5
by A verified traveler

Wedding

Posted Apr 5, 2017 on Hotels
We really enjoyed! Very nice hitel
Comment from Hotel Management
Apr 10, 2017 by Guest Experience Champion, Hotel Management
Thank you for sharing your review. We love to learn about your experience with us and appreciate your comments. It has been a pleasure to have you as our guest. We hope to see you soon on your next trip to El Salvador! Sincerely, Alejandra Rivera
5 out of 5
by Alex

Location.

Posted Mar 5, 2017 on Hotels
Great location.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Dear Alex. Thank you so much for your must recent post regarding great location, we are so glad to know that you really enjoy your stay Best Regards, Roberto Medina
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel next to the World Trade Center.

Posted Feb 23, 2017
Helpful, English speaking staff, equipped with security, bar, restaurant, and other amenities..
Comment from Hotel Management
Feb 24, 2017 by Concierge, Hotel Management
Dear Mr Jay Thank you for reviewing us! We appreciate your comments and are glad to learn you enjoyed our service. our bilingual staff always ready to help. We hope to see you soon on your next trip to San Salvador. Sincerely, Roberto Medina Guest Experience Champion
4 out of 5
by A verified traveler

Top notch in San Salvador

Posted Jan 16, 2017 on Hotels
Great coffee shop near the lobby - Beautiful views - Excellent service.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Guest Thank you so much for your must recent post, we are so glad to know that you really enjoy your stay with us Essenza our coffee shop the best in the hotel, with out missing our view at Volcano View. Hope to see you on your next trip to San Salvador Best Regards, Roberto Medina Guest Experience champion
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great location, safe environment.

Posted Jan 13, 2017
Great stay, close to restaurants, safe area. Friendly staff! Have been staying here for the last few years, and keep coming back. Never a disappointment.
Comment from Hotel Management
Jan 14, 2017 by Guest Experience , Hotel Management
Dear Marv Thank you for reviewing us. Your comments have been shared with our team; we are all thrilled to learn you enjoyed your stay since we strive for guest satisfaction. Thank you for preferring us. We hope to see you soon on your next visit to San Salvador! Sincerely, Roberto Medina Guest Experience Champion
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Nice

Posted Jan 10, 2017
The hotel is excellent to have had many modifications to improve more the quality of the hotel, rooms, assistance, food, an excellent bar, all this service has been perfect
Comment from Hotel Management
Jan 11, 2017 by Guest Experience , Hotel Management
Dear Guest Thank you so much for your must recent post at Crowne Plaza we are so glad to know that you really enjoy your stay with us Hope to see you on your next trip to San Salvador. Best Regards, Roberto Medina Guest Experience Champion
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Traveler Thank you for reviewing us! We appreciate your comments and are glad to learn you enjoyed our service. We hope to see you soon on your next trip to San Salvador. Sincerely, Roberto Medina Guest Experience Champion