Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from MIAMI

Very well located hotel

Posted Jul 21, 2016
Pros: Location
Location: Lost of restaurants, business, stores, etc
This is a good hotel, the location it is what I love about it, I go to San Salvador a lot for business and the location of this hotel is very convenient, close to restaurants, close to banks and business. The gym is kind of small and the pool too. The restaurant is OK.
Comment from Hotel Management
Jul 21, 2016 by Guest Experience , Hotel Management
Dear MARCO Thank you for this fantastic review! It’s good to know that you enjoyed about the location to our hotel, we are between many places that you maybe will need in your stay, we are happy that you enjoyed about that. We hope to count with your visit really soon, because we are working on improving our pool and gym. We hope to see you soon on your next trip to El Salvador.
5 out of 5
by A verified traveler from Albuquerque, NM, USA

Family hotel on a business trip

Posted May 3, 2016
I enjoyed my stay at this Crowne Plaza precisely because it is not like other Crowne Plaza's I stay at. It has a family atmosphere rather than a business atmosphere. I spent 8 days on business in El Salvador and the warm and helpful staff were precisely what I needed.
4 out of 5
by A verified traveler

Great location!

Posted Apr 26, 2016
The staff was superb, great location and a clean comfortable room.
Comment from Hotel Management
Apr 28, 2016 by Guest Experience , Hotel Management
Dear Traveler Thank you for this fantastic review. Our staff strives to create memorable experiences; we are overjoyed to learn you had a pleasant stay. We appreciate your comments and will share them with Roberto and everyone in our team. We hope you will visit us again on your next trip to San Salvador. Sincerely, Roberto Medina Guest Experience Champion
4 out of 5
by A verified traveler from Mexico City

Relaxing hotel with beautiful view of the volcano

Posted Apr 24, 2016
Pros: The open air terrace with the lush green scenery and view of the volcano for breakfast.
Cons: Unfortunately they recently shut down locked the floor to ceiling windows, thus preventing the entry of fresh air from the green scenery. This is bad.
This is my 6th time at this hotel and it feels wonderful every time.
Comment from Hotel Management
Apr 26, 2016 by Guest Experience , Hotel Management
Dear Mr. Harish Thank you for your review! we are so glad that you enjoyed your stay with us. Our views to the San Salvador Volcano are certainly delightful!. unfortunately we had shut down the ceiling windows for hotel's policy for more security.. Thank you for preferring us; we look forward to seeing you again in the near future. Kind regards, Roberto Medina Guest Experience Champion
4 out of 5
by A verified traveler

Posted Apr 23, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Guest Experience Champion, Hotel Management
Dear traveler , Thank you for reviewing us! We hope to see you soon on your next trip to San Salvador. Sincerely, Roberto Medina
4 out of 5
by Sylvia from guatemala

Posted Mar 30, 2016 on Hotels
Estan haciendo arreglos o ampliación así que el ruido es constante.
Comment from Hotel Management
Jun 11, 2016 by Guest Experience Champion, Hotel Management
Estimada Sylvia Nuestras mas sinceras disculpas por los inconvenientes causados por la contruccion estamos haciendo nuestro mayor esfuerzo para que se haga en la brevedad posible. nuevamente estamos a sus ordenes en lo que usted solicite. Esperamos nos visite de nuevo en su proxima visita en Salvador Roberto Medina Guest Experience Champion
4 out of 5
by A verified traveler

Adecuada ubicación

Posted Mar 21, 2016 on Hotels
Ubicación del hotel adecuado, se encuentran ubicado cerca del complejo financiero, World Trade Center y Torre y Plaza Futura, donde encontrará una gran variedad de restaurantes y empresas
Comment from Hotel Management
May 28, 2016 by Guest Experience Champion, Hotel Management
Estimado huesped, Muchas gracias por preferirnos! puedo asegurarle que todo el staff esta encantado con brindarle la mejor atencion en el mejor lugar para hospedarse, nos alegra que nuestra estrategica ubicacion fuera de su conveniencia, al igual que esperamos que haya disfrutado de mas de uno de la variedad de restaurantes de comida de todo tipo, a la facilidad de nuestra conexion con la plaza. Sera un gusto atenderle en su proxima estadia, esperamos que nos visite de nuevo muy pronto! Sinceramente, Amanda Zamora Guest Experience Champion
5 out of 5
by Luis Fernando

Posted Mar 9, 2016 on Hotels
Comment from Hotel Management
May 14, 2016 by Guest Experience Champion, Hotel Management
Dear Luis Fernando , Thank you for reviewing us!! We hope to see you soon on your next trip to San Salvador. Sincerely, Amanda Zamora Guest Experience Champion
5 out of 5
by A verified traveler

Quiete and nicely located

Posted Feb 29, 2016
Pros: rooms are upgraded and very comfortable. Great breakfast with excellent pupusas!! - this is a typical Salvadorian corn tortilla.
Location: Hotel connects to the mall next door, which appears to be the best in the city.
I was in San Salvador on Business and I chose the Crowne Plaza was on account of having stayed there about 3 years ago and remembering that the staff was friendly and the hotel was well located. They've upgraded the hotel since that time and it now also connects to the mall next door, which appears to be the best mall in the city. Price for value, this is an excellent choice, especially if traveling on business.
Comment from Hotel Management
Mar 10, 2016 by Amanda Zamora Guest Experience Champion, Hotel Management
Thank you for sharing your feedback! We are very happy to learn that you enjoyed our location, staff service and quiete areas. Your comments are an invaluable instrument to continue working towards guest satisfaction and will be shared with our staff. It has been delightful to have you as our guest. We hope to have the opportunity of having you with us in the future. Regards,
5 out of 5
by Hsiu-Tzu from Taiwan

Quality stay

Posted Feb 27, 2016 on Hotels
Very nice hotel, clean and spacious room
Comment from Hotel Management
May 14, 2016
Dear Hsiu-Tzu: We are very happy to know that you enjoy our renovated and spacious rooms! Your comments are very important to us and we are always working towards your satisfaction. Thank you for choosing us; It was delightful to have you as our guest. We hope to have the opportunity of having you with us in the future. Kind regards,