Ratings based on 139 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from tx

Pretty good

Posted May 10, 2016
Everybody at the hotel are always smiling, good staff, good food. Enough parking plus they care about you.
Comment from Hotel Management
May 21, 2016 by JS, Hotel Management
Dear Harold Thank you very much for your review about you stay. We love to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Juan S Guest Experience Champion
5 out of 5
by A verified traveler from Las Vegas

everybody is awesome.....

Posted Apr 25, 2016
Pros: Melvin is very helpful....food is great
Cons: everything is super improved right on the spot....as soon as you walk in....
Location: very close to safe shopping centers
everything is very close to the hotel.....very safe...hotel very quiet to sleep..
Comment from Hotel Management
Apr 25, 2016 by J Saz, Hotel Management
Dear crabcutter Thank you for your review! We love to hear when our guests are very satisfied with our service and location. It's something our staff takes great pride in We hope to see you soon!
5 out of 5
by Karla from Guatemala

Fue un viaje fantastico

Posted Mar 28, 2016 on Hotels
Muy bien la comida el hospedaje, la ubicacion en general me gusta el hotel por eso siempre voy alli.
Comment from Hotel Management
Jun 4, 2016 by Guest Experience Champion, Hotel Management
Estimada Karla Muchas gracias por tu comentario, nos encanta escuchar cuando nuestros huéspedes están satisfechos con nuestros servicio y facilidades, es algo por lo que trabajamos día a día para entregarte lo que buscas. Esperamos verte pronto Saludos
5 out of 5
by Roberto from St.Croix VIrgin Islands

El Salvador stay experience.

Posted Mar 20, 2016 on Hotels
Eight day stay which was close to sport complex where the purpose of the trip was for. Transportation by taxi very affordable and easy. Restrict usage of credit card. My card security breached during trip. Credit card company is reissuing new card due to fraudulent activity. Cash use recommended. Hotel location perfect. Everything within walking distance. Great malls minutes from hotel. Breakfast selection very good.
Comment from Hotel Management
May 28, 2016 by Guest Experience Champion, Hotel Management
Dear Roberto Thank you to share with us your review about your stay I´m pleased to hear you enjoyed your stay and our location was perfect for your trip. All your feedback are so valuable for us We hope to see you again Sincerely Juan S
4 out of 5
by Monica

Posted Mar 15, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Guest Experience Champion, Hotel Management
Muchas gracias Monica por calificarnos, Esperamos verte pronto Saludos
4 out of 5
by A verified traveler

Holiday Inn San Salvador (Santa Elena)

Posted Mar 9, 2016
Pros: Service oriented staff
Cons: The main entrance is tricky about traffic, location and traffic cones posted on front that make it even worse.
Based on my stay on this hotel I would likely recommend it. Staff is really trained and focused on service, like personnel of a five star hotel. Pros: Service oriented staff. Really well trained to provide a pleasant stay. Very well known hotel. Cons: The main entrance is tricky about traffic, location and traffic cones posted on front that make it even worse. Like any other hotel, there are waiters really interested into selling, selling, selling.
Comment from Hotel Management
Mar 12, 2016 by J Saz, Hotel Management
Dear Hermes Thank you so much to share with us your review about the hotel and service. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. About the main entrance we will seek another way to do better with the traffic and transit for our guests, thank you for feedback We hope you will visit us again. Sincerely,
5 out of 5
by A verified traveler from Washington DC

Great Location

Posted Feb 23, 2016
Pros: Location and Comfort.
Cons: WIFI.
Location: There is a ton of stuff to do within walking distance. The beach is approximately 30 minutes by car which is nice. Close to shopping centers.
The room was really nice, the view was awesome, staff are very friendly, the location is great, parking was perfect. Overall, this a great hotel at a very good price. I will definitely stay there again!
Comment from Hotel Management
Feb 29, 2016 by JS, Hotel Management
Dear Alberto Thank you so much for your nice review about your stay and out hotel!!!. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. We hope to see you again
1 out of 5
by John

Posted Feb 14, 2016 on Hotels
Demasiado caro por las instalaciones que ofrece. El hotel cobra mucho mas de lo que deberia y toma ventaja de la poca oferta de cuartos que hay en San Salvador
Comment from Hotel Management
Apr 30, 2016 by Guest Experience Champion, Hotel Management
Estimado John Gracias por compartir tu impresión con nosotros Lamentamos que este detalle hizo que tu experiencia no fuera la mejor. Esperamos tener la oportunidad de servirte nuevamente y puedas verificar todos nuestros servicios y facilidades que Holiday Inn ofrece a todos nuestros huéspedes y asi mejorar tu experiencia. Saludos
2 out of 5
by Zenia

hay mejores opciones

Posted Feb 14, 2016 on Hotels
Mala
Comment from Hotel Management
Apr 23, 2016 by Guest Experience Champion, Hotel Management
Estimada Zenia Gracias por compartir tu opinión Nos hubiera gustado saber mas de tu estancia para cumplir con tus expectativas. Nuestro personal siempre estará dispuesto a ayudar cuando lo necesites Saludos
2 out of 5
by A verified traveler

Hotel muy descuidado y sucio

Posted Feb 1, 2016 on Hotels
Hotel muy descuidado y sucio.
Comment from Hotel Management
Apr 9, 2016 by Guest Experience Champion, Hotel Management
Estimado Sr. Juarez Gracias por compartir tu opinión. Lamento mucho que tu estancia no fue completamente de tu agrado, nos hubiera gustado saber tu observación de inmediato para resolver y darte el servicio que buscas y nos caracteriza. Esperamos tener la oportunidad de verte nuevamente y asi corregir esas fallas. Saludos