Desk, rollaway beds, free WiFi, bed sheets

Reviews of Hotel Villa Terra

3 out of 5
Hotel Villa Terra
Calle El Mirador y 95 Ave Norte, Colonia Escalon #4907, San Salvador, SS

Reviews

8.4

Very Good

Rating 10 - Excellent. 54 out of 107 reviews" "
Rating 8 - Good. 29 out of 107 reviews" "
Rating 6 - Okay. 16 out of 107 reviews" "
Rating 4 - Poor. 5 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

glenda

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024

6/10 Okay

jose c

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
the ac was very laud the tv old need some updates room #1
Stayed 2 nights in Jan 2024
Response from Hotel Villa Terra on Mar 8, 2024
Estimado Jose Castillo , gracias por escoger nuestro hotel y por sus criticas constructivas. Sus opiniones son muy importantes para nosotros y nos ayudarán a mejorar nuestro servicio. Esperamos tener la oportunidad de atenderle de nuevo.

10/10 Excellent

José Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Option
Stayed 1 night in Feb 2024
Response from Hotel Villa Terra on Feb 22, 2024
Estimado Jose Manuel , gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

10/10 Excellent

sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, las habitaciones limpias y espaciosas, el desayuno muy rico con muy buenas opciones.el parqueo amplio y seguro
Stayed 2 nights in Feb 2024
Response from Hotel Villa Terra on Feb 22, 2024
Estimado, gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in the capital
Stayed 3 nights in Dec 2023
Response from Hotel Villa Terra on Jan 30, 2024
Dear, thank you for choosing our hotel and for your positive appreciations of our service. We look forward to your visit again.

4/10 Poor

Aidaris

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just ok!
Ok place to stay. Bed was not very comfortable and there was a light outside the window that made the room like it was day. Breakfast in the morning was ok.
Stayed 5 nights in Nov 2023
Response from Hotel Villa Terra on Jan 30, 2024
Dear, thank you for leaving us your comments. We regret not having been able to meet your expectations, we will work to improve our procedures.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a very good price.
Very friendly staff. Room was very clean. Breakfast was delicious.
Stayed 3 nights in Nov 2023
Response from Hotel Villa Terra on Nov 13, 2023
Dear Gabriel Lord , thank you for choosing our hotel and for your positive appreciations of our service. We look forward to your visit again.

10/10 Excellent

Maely

Stayed 4 nights in Oct 2023
Response from Hotel Villa Terra on Nov 22, 2023
Estimada Maely Espinoza , gracias por escoger nuestro hotel y por sus criticas constructivas. Sus opiniones son muy importantes para nosotros y nos ayudarán a mejorar nuestro servicio. Esperamos tener la oportunidad de atenderle de nuevo.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Villaterra on Oct 4, 2023
Estimado Erika Jimenez , gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

8/10 Good

mariano

Stayed 1 night in Sep 2023
Response from Hotel Villa Terra on Oct 4, 2023
Estimado Mariano Alberto , gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

6/10 Okay

eduardo, la

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the noise of air conditions compressors (located outside window rooms)when going full blast,it comes inside the rooms.
Stayed 1 night in Aug 2023
Response from Hotel Mirador Plaza on Aug 24, 2023
Dear Eduardo Dominguez , thank you for choosing our hotel and for your constructive criticism. Your opinions very important to us and they will help us improve our service. We hope to have the opportunity to serve you again.

10/10 Excellent

Ana

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Hotel Villa Terra on Aug 15, 2023
Dear Ana, thank you for staying with us and for your positive comments. We are glad to know that we were able to meet your expectations. We hope to see you again very soon.

10/10 Excellent

DULCE, HOUSTON

Traveled with family
We stayed for one night. The hotel was clean and quiet. The staff was courteous.
Stayed 1 night in Jul 2023
Response from Hotel Villa Terra on Jul 20, 2023
Estimada Dulce, gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

10/10 Excellent

Fredy Alfonso, Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from Villa Terra on Jun 6, 2023
Estimado, gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

6/10 Okay

eduardo, la

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from Hotel Villa Terra on May 12, 2023
Estimado, gracias por escoger nuestro hotel y por sus criticas constructivas. Sus opiniones son muy importantes para nosotros y nos ayudarán a mejorar nuestro servicio. Esperamos tener la oportunidad de atenderle de nuevo.

6/10 Okay

eduardo, la

Liked: Cleanliness
I would suggest a little area with microwave and fridge facilities. Impossible to prepare a hot cup of tea or store cooked foods
Stayed 1 night in Apr 2023
Response from Villa Terra on May 12, 2023
Dear, thank you for your visit and for leaving us your comments. They are very important to us, we will be taking them into account as an opportunity for improvement. We look forward to serving you again.

10/10 Excellent

Javier

Stayed 1 night in May 2023
Response from Hotel Villaterra on May 31, 2023
Estimado, gracias por escoger nuestro hotel y por sus apreciaciones positivas de nuestro servicio. Esperamos su visita de nuevo.

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
My room location was noisy in the morning and evening.
Stayed 2 nights in Apr 2023
Response from Hotel Villa Terra on May 3, 2023
Dear, thank you for staying with us and for your positive comments. We are glad to know that we were able to meet your expectations. We hope to see you again very soon.

8/10 Good

HERBERT, SAN RAMON

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 5 nights in Apr 2023
Response from Hotel VillaTerra on May 3, 2023
Dear, thank you for staying with us and for your positive comments. We are glad to know that we were able to meet your expectations. We hope to see you again very soon.

10/10 Excellent

Nidia

Stayed 1 night in Mar 2023
Response from Hotel VillaTerra on Apr 10, 2023
Estimado , gracias por hospedarse con nosotros y por sus comentarios postivos. Nos alegra saber que fuimos capaces de cumplir con sus expectativas. Los esperamos de nuevo muy pronto.

10/10 Excellent

william

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I don’t like the swimming pool look dirty and stinky
Stayed 2 nights in Feb 2023
Response from Hotel Villa Terra on Feb 14, 2023
Dear, William thank you for your comments. We will be taking actions to improve our services. We look forward to serving you again.

8/10 Good

Don

Response from Hotel Villa Terra on Mar 7, 2023
Dear, thank you for choosing our hotel and for your constructive criticism. Your opinions very important to us and they will help us improve our service. We hope to have the opportunity to serve you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in a little confusing because of uncertainty about which building to check in at. But otherwise, a pleasant stay.
Stayed 2 nights in Dec 2022
Response from Hotel Villa Terra on Jan 13, 2023
Dear, thank you for your visit and for leaving us your comments. They are very important to us, we will be taking them into account as an opportunity for improvement. We look forward to serving you again.

10/10 Excellent

Jose

Stayed 3 nights in Nov 2022

8/10 Good

Roxana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, near for shopping malls, restaurants, banks, etc! I was attending an international congress near from the hotel, and the location was pretty close and convenient for me, just four blocks away! Another thing that I can mention is that breakfast is pretty good! Really good and tasty! I would recommend this hotel for business trip!
Stayed 2 nights in Jun 2022
Response from Revenue Manager on Jul 14, 2022
Dear Roxana, thank you for staying with us. We appreciate your feedback it is very important to us. We are happy to know you had a pleasant stay and enjoyed the centric location of our hotel. Please feel welcome to visit us again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in, room was good. I was not able to get my breakfast since I was told it was from 6:30am to 10:30am. When I get there around 10am, there was no food to eat.
Stayed 1 night in May 2022
Response from Revenue Manager on May 12, 2022
Dear Monica, thank you for staying with us. We appreciate your feedback it is very important for us to keep improving our service. We apologize for the confusion breakfast is served until l 10 am. Thank you for letting us know about this issue. Please feel welcome to visit again soon.

8/10 Good

sergio

Stayed 2 nights in Feb 2022
Response from Revenue Manager on Mar 10, 2022
Estimado Sergio, gracias por hospedarse con nosotros y por sus comentarios. Son muy importantes para nosotros!

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel peaceful beautiful great receptionist and housekeeper daisy wow!!! breakfast superrr great salvadrean food fruits coffee and orange juice was perfect stay thx u
Stayed 7 nights in Jan 2022
Response from Revenue Manager on Jan 21, 2022
Dear Luca, thannk you for staying with us, we appreciate your positive feedback. We will let our staff know. Please do visit us again!

6/10 Okay

Eric

Liked: Cleanliness, staff & service, amenities
Pros: clean and comfortable, has own parking and it’s near some food places located at Torre Futura. Cons: the reception is not in the hotel (something that was only mentioned after the reservation was made), it is next to it on a separate hotel. That’s not a problem, however, crossing the street is. There wasn’t any toilet paper on the bathroom... you can guess how I found out, not a pleasant surprise... I used to visit this hotel around 8 years ago, my opinion is that it was better back then.
Stayed 1 night in Dec 2021
Response from Revenue Manager on Jan 7, 2022
Dear Eric, thank you staying with us and for your feedback. your comments will help us improve our service we are working on it. We hope to have the opportunity to serve you again in the near future.

8/10 Good

Morena Elsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Revenue Manager on Jan 7, 2022
Estima Morena, gracias por hospedarse con nosotros y por sus valioso comentarios son muy importantes para nosotros. Esperamos servirle de nuevo pronto.

4/10 Poor

Gloria

Disliked: Amenities, property conditions & facilities
They not have good attention at the front desk ,the property not in a good care, beds are terrible, towels and bedding are bad. The first room they gave me smelled awful. Probably I never come back.
Stayed 10 nights in Oct 2021
Response from Revenue Manager on Nov 17, 2021
Dear Gloria, thank you for your comments. We aplogize for the inconveniences we are already taking actions to improve our services. We look forward to serving you again.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from the U.S. I was a bit skeptical, I’ve stayed at their main hotel across the street but this place is good too. Safe area, and there is always a guard at front that looks out for both hotels.
Stayed 1 night in Oct 2021
Response from Revenue Manager on Nov 17, 2021
Dear Samuel, thank you for choosing our hotel and for your positive appreciations of our service. We look forward to your visit again.

8/10 Good

Christina, Costa mesa

Traveled with group
Liked: Property conditions & facilities
Little boutique hotel price ok .. really nice the only downside is that little cafe inside is closed and you need to go across street to have you breakfast,, but overall I like it ☺️
Stayed 1 night in Sep 2021
Response from Revenue Manager on Sep 21, 2021
Dear Christina , thank you for staying with us and for your positive comments. We are glad to know that we were able to meet your expectations. We hope to see you again very soon.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 14 nights in Aug 2021
Response from Revenue Manager on Sep 10, 2021
Dear Henry, thank you for staying with us and for your positive comments. We are glad to know that we were able to meet your expectations. We hope to see you again very soon.

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 1 night in Aug 2021
Response from Revenue Manager on Sep 16, 2021
Dear Javier, thank you for choosing our hotel and for your positive review. We look forward to serve you again in your next visit.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness
the rooms were dirty, no towels, no bed covers or sheets.
Stayed 1 night in Jul 2021
Response from Revenue Manager on Aug 10, 2021
Dear guest, thank you for leaving us your comments. We regret not having been able to meet your expectations, we will work to improve our services.Thank you for letting us know

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it because was a really nice and quiet place ,staff very friendly the only thing I didn't like is that they don't clean the rooms every day
Stayed 8 nights in Jun 2021
Response from Revenue Manager on Jul 13, 2021
Dear guest, thank you for staying with us. We appreciate your feedback it is very important to us We hope to have the opportunity to serve you again in the future.

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tiene nada que ver lo que muestran en las fotos con la realidad no funcionaba la ducha, malas instalaciones para el valor demasiado alto
Stayed 1 night in Jun 2021
Response from Revenue Manager on Jun 30, 2021
Gracias por sus comentarios, lamentamos que no hayamos podido cumplir con sus expectativas. Estaremos tomando acciones para mejorar nuestros servicios. Esperamos tener la oportunidad de atenderle nuevamente.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jun 2021
Response from Revenue Manage on Jun 22, 2021
Gracias por hospedarse con nosotros, sus opiniones son muy importantes. Lo esperamos en su próxima visita.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent
Stayed 8 nights in Jun 2021
Response from Revenue Manager on Jun 22, 2021
Dear guest, thank you for staying with us, we are glad you had a pleasant stay and that you found everything was excellent. Please feel welcome to visit again soon.

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2021
Response from Revenue Manager on Jun 30, 2021
Gracias por hospedarse con nosotros, nos alegra saber que tuvo una buena estadía. Esperamos recibirle de nuevo pronto.

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
None
Stayed 4 nights in May 2021
Response from Revenue Manager on Jun 9, 2021
Thank you for staying with us, we appreciate your feedback it's very important to us. Please feel welcome to visit again soon

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel.
Stayed 1 night in May 2021
Response from Revenue Manager on Jun 2, 2021
Estimado gracias por hospedarse con nosotros y por sus comentarios. Esperamos poder atenderle de nuevo muy pronto.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!!
Location...location...location I love everything about this place and the area around the hotel
Stayed 5 nights in May 2021
Response from Revenue Manager on May 25, 2021
Dear Rodrigo, thank you for staying with us, we appreciate your positive review. We are glad to know that you enjoyed the location of our hotel. Please do not hesitate to visit again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful area where the rooms are located makes my stay great. The only thing that I don like is that I have to walk across the street to have breakfast included in the stay.
Stayed 1 night in May 2021
Response from Revenue Manager on May 18, 2021
Dear guest, thank you staying with us and for leaving us four feedback it is very important to us. We hope to have the opportunity to serve you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel barely have security, front door was unlocked at night. Not counting there were no front desk people at night and rarely at the day time. Breakfast was served at the other property across the street and room service was horrible, took 2 and a half hrs to arrive. So disappointed
Stayed 22 nights in Apr 2021
Response from Revenue Manager on May 6, 2021
Dear guest, thank you for stay and for your review. We apologize that your experience wasn't up to your expectations. Currently we have limited service and we are working in improving our service. Thank you for letting us know.

10/10 Excellent

Daniel E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Revenue Manager on Apr 12, 2021
Dear Daniel, thank you for staying with us. We appreciate your great review score. Please feel welcome to visit again soon.

2/10 Terrible

Verified traveler

Stayed 16 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hotel Villa Terra on Mar 3, 2020
Dear Guest, thank you for preferring Hotel Villa Terra. We would like to thank you for the positive review you have shared about your recent visit, your opinion is very important to us. We look forward to welcome you again very soon.

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Revenue Manager Hotel Villa Terra on Dec 18, 2019
Estimado Rene, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a Hotel Villa Terra, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Nuestro equipo se esfuerza para ofrecer la mejor calidad de servicio. Gracias por preferirnos y esperamos poder darle la bienvenida de nuevo muy pronto.