Ratings based on 116 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet oasis in this bustling city!!!!

Posted Mar 25, 2017
The taxi driver asked my destination. I told him Novo Apart-Hotel, and that is all he needed to know. Everybody knows this place. The thatched-roof restaurant is truly one-of-a-kind. The pool and grounds are well-maintained and very inviting. The staff were all very welcoming and polite. This facility is old, but I would stay here before I would consider checking into one of the major chain hotels. And the daughter of the original builder of this hotel (and long-time innkeeper) now operates the hotel with all of the pride that comes from preserving a family and community treasure.
2 out of 5
by A verified traveler

We expected more for the money , but good staff

Posted Feb 25, 2017
The staff spoke no english, but always ready to help or direct us in the right direction. Breakfast not so good but I was usually hungover when eating.
Comment from Hotel Management
Mar 2, 2017 by Luis, Hotel Management
We work to give skill english lenguaje to our inside Costumer, and give best service every day
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice secure and friendly staff

Posted Jan 16, 2017
They exeded the amount of cortisey and made my stay very enjoyable
Comment from Hotel Management
Mar 2, 2017 by luis, Hotel Management
Gracias por su comentarios, esto nos compromete a mejorar cada dia mas, y servirle de la mejor manera a uds que son nuestra razon de ser.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Best kept secret in San Salvador

Posted Jan 15, 2017
Pros: I love the way the staff makes you feel... soon enough I built enough raport with some members that I was greeted as Don Oscar, awesome!
Cons: Only one thing: internet speed. For business travelers reliable connection is a must. Their wifi network was over subscribed at times.
Location: Their cab drivers are awesome. $5 take you any where. The hotel is located close to most important places i needed to go.
Still cannot figure out why this hotel is not doing much better as it has all those things found in the best american resort hotels. Even though I was on busines, certainly i left like being on vacation. The room was so spacious that I could actually workout!
Comment from Hotel Management
Mar 5, 2017 by luis, Hotel Management
Es un placer para nosotros hacerle sentir como en su casa, y su comentario nos hace ir mejoranda cada dia mas y ofrecer nuestro servicio de la mejor manera.
4 out of 5
Recommended
for Everyone
by A verified traveler from MD

Nice Hotel

Posted Dec 24, 2016 on Orbitz
Pros: Clean, and the location was great
Cons: Bathroom is not well designed the toilet is so close to the shower that you have to rest your legs on the shower
Location: The area where the hotel is located is a good area and I've felt safe walking around, of course I would not venture outside too late on the day
I was there for 10 days, have no complains but one, the area is pretty safe, close to stores and places to eat, the Hotel restaurant serves good food, fresh salad and always have room service if you want to eat in the comfort of your room, front desk personnel is polite as you should expect on any hotel. The only complain was two nights on the row there were parties at a hotel, one of them was a wedding, the music was loud and stopped at 11:00 PM so could not rest before that, even with that people seem to be well behaved which is always a plus after a party
Comment from Hotel Management
Jan 2, 2017 by Luis, Hotel Management
Hi Mr Mark, thanks for your comment, we are taken some action over the bathroom. Sorry by the parties, we work for it, to keep the comfort for the rest of our guest
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Dec 19, 2016
Staff are friendly great experience Hotel location is excellent totally satisfied.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Salvador

Nice hotel, in quiet location

Posted Nov 28, 2016
The staff is very professional and welcoming, they take you to your room and show you around. The hotel itself it's beautiful and complete with all you need, pool, gym, restaurant and conference rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Novo hotel is very nice and close to the beach.

Posted Nov 20, 2016 on Orbitz
Pros: Basically, everything and that includes the following: attentive staff, room service is great, fabulous breakfast and more.
Cons: I can't think of areas that require improvement.
Location: This hotel has an excellent location where anything you can think of is nearby such as banks, ATMs, great restaurants and tourists attractions.
I have been a guest there in the last 4-5 years and my experience has been great.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels