Ratings based on 394 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Best customer service.

Posted Nov 10, 2017
I stayed at this hotel for 5 nights and it was one of the best experiences I’ve ever had. Location, staff, rooms, foood, entertainment and security are top shelf. I’ve stayed at other hotels in El Salvador and this one is by far the best.
Comment from Hotel Management
Nov 13, 2017 by ric, Hotel Management
Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future!
3 out of 5
by A verified traveler

Posted Nov 9, 2017
Room was ok, hotel staff was good. Food was terrible
Comment from Hotel Management
Nov 13, 2017 by RIC, Hotel Management
Thank you for your comments about your recent stay. We apologize for the inconveniences you mentioned, we appreciate your constructive feedback, and we hope to have the opportunity to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nice Hotel In The Heart Of The City

Posted Oct 16, 2017
Pros: Great view from rooms and professional, courteous staff.
Cons: Parking. Valet service could get backlogged during rush hour.
Location: Located near a mall. One could head over to Metro Centro to be near civilization or Uber farther to Paseo de Carmen for clubs and nightlife.
Real Intercontinental is definitely one of the best hotels in San Salvador. I would recommend staying at the hotel if your budget allows it. The rooms have amazing views of the city and the staff are courteous and polite. I had a smooth transaction while checking in as well as checking out. Most of the staff speak English and Spanish. Amazing hotel!
Comment from Hotel Management
Oct 23, 2017 by RIC, Hotel Management
We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us, and for your loyalty as an IHG Rewards Club member. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Fanny Hawit General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel close to shopping center

Posted Oct 15, 2017
My experience was so good me and my wife have good time breakfast buffet is good people who attended in there is so nice .
Comment from Hotel Management
Oct 23, 2017 by RIC, Hotel Management
Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Fanny Hawit Alfonso Martinez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Az

Best hotel t

Posted Oct 7, 2017
Best place to spend your vacation , Very friendly stuff they can not do enough for you ,good food to
Comment from Hotel Management
Oct 13, 2017 by RIC, Hotel Management
First, we want to thank you for your time sharing your experience in Real InterContinental San Salvador. We are more than glad to hear your wonderful comments. I am happy to know that our staff made your experience memorable, and that our facilities and services have contributed to your well-being. It will be a pleasure sharing your positive feedback with our team, your kind words motivate us to keep working on an excellent and unique service. We hope to welcome you back in not too distant future!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angekes

Nice hotel good place to stay

Posted Oct 4, 2017
Very nice place , the staff very professional, very friendly, always going out their way to help , I like the way they approach the people , by my name or my last name ,, very nice ,, make feel I'm very important to them
Comment from Hotel Management
Oct 5, 2017 by RIC, Hotel Management
Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Fanny Hawit General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Posted Oct 2, 2017
We had an amazing stay, I would recommend this hotel to anyone who is looking for comfort and excellent food
Comment from Hotel Management
Oct 2, 2017 by RIC, Hotel Management
Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Convenience and Service

Posted Sep 18, 2017
Pros: location and facilities
Cons: nothing for me
I love this hotel for their convenient location and excellent service from all their staff
Comment from Hotel Management
Sep 21, 2017 by RIC, Hotel Management
Thank you very much for your wonderful comments regarding your recent visit to our property. We are glad to hear that your stay with us was excellent and that our staff made your experience memorable. We will be more than glad to welcoming you back in the future! Best Regards, Fanny Hawit General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Overall pretty good experience. Receptionist a little condisending. Hotel computers were not working well When trying to use hotel computers to print boarding passes
Comment from Hotel Management
Sep 4, 2017 by RIC, Hotel Management
We appreciate your constructive feedback, and we hope to have the opportunity to welcome you back in the future. Best Regards, Fanny Hawit General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bedford

Simply the best hotel in San Salvador!

Posted Aug 25, 2017
Pros: Warm, friendly and polite staff. Cleanliness and comfort of room. Choice of dining experiences. Spa, pool and Gym area.
Cons: Long shot, but if they had balconies on each room (especially Volcano facing) that would be great!
Location: Right next to one of the biggest malls in the city, totally safe area and close to all tourist locations.
I have visited El Salvador a large number of times and stayed in all of the 'main' hotels. The Real Intercontinental eclipses all of them. From the minute I arrived (5am in the morning after a huge plane delay!) to the minute I left (after 3 weeks), I was made to feel incredibly welcome. The hotel has all the amenities you would expect from an IHG Hotel, pool, gym, restaurants etc. This hotel has top class everything - the pool, gym and spa complex is gorgeous. The pool is incredibly clean and you will be warmly looked after by young Marcos who will politely ensure you are made to feel like the most important guest at the hotel. The gym is fully equipped, and, unlike other gyms in hotels in the area, is very clean. The spa is wonderful and a massage is a must! The hotel offers a choice of three restaurants - the Faisca do Brasil is the one used for the outstanding breakfast buffet. Here you will be greeted by the wonderful Kimberley who will remember your name after just the first day! She will guide you to your seat and ensure you are happy with the selection. The buffet is the best I have encountered and caters for every taste - the staff are attentive, polite and warm. All remembered my name and greeted me as a friend every morning. The Picasso Stone Flame Oven serves simply the best Pizzas in town, whilst the Nau Sushi Lounge has exquisite Seafood and a great choice of beverages. The hotel is simply the best, the staff are wonderful and I look forward to my next visit!
Comment from Hotel Management
Aug 25, 2017 by RIC, Hotel Management
We want to thank you for your time sharing your experience in Real InterContinental San Salvador. We are more than glad to hear your wonderful comments. I am happy to know that our staff made your experience memorable, thank you for your mention to Kimberly and Marcos. It will be a pleasure sharing your positive feedback with our team, your kind words motivate us to keep working on an excellent and unique service. We hope to welcome you back in not too distant future! Warm Regards, Fanny Hawit General Manager