Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Katy

First and last time at this Hotel

Posted Aug 13, 2015
Pros: nothing
Cons: Customer Service
Location: none
This was my first time at this Hotel but I made a big mistake I thought this was a 5 start Hotel with high level of customer service but I was Wrong I Understand that coming from El Salvador most the time employees are rude they doesn't care about customer services but staff from this Hotel exceeded the limited I tried to check in around 230 AM with my family and kids but they Tried to charge me for the second guest (My Wife) I'm a Traveler and I never had an issue like this before, Me and my Wife got upset We left the Hotel at 3AM ,We went to a different hotel totally big different
5 out of 5
Recommended
for Everyone
by A verified traveler from N.J

El Hotel es lo mejor que hay en San Salvador cinco

Posted Aug 10, 2015
Pros: Todo me gusto,comida restaurantes personal piscina en general todo un hotel muy bien dirigido
Cons: Si yo fuera Gerente del Hotel creo que nada todo esta muy bien.
Location: Esta Metrocentro encuentras muchas tiendas restaurantes de todo se encuentra esta accesible a todo
El Hotel desde que dentrar todo el personal es muy amigables en todo el hotel te llaman por tu nombre.Todo el personal el hotel es lo máximo,la comida en los tres restaurantes buenísima la limpieza los dormitorios los pasillos los ascensores todo nítido limpio.los masajes relajantes los recomiendo.encantada del Hote,en frente Metrocentro.muchas tiendas para comprar,piscina.la próxima visita me quedare en este hotel
Comment from Hotel Management
Aug 14, 2015 by IC, Hotel Management
Estimada Elda, Muchas gracias por su tiempo para compartirnos sus excelentes comentarios. Me alegra saber que su estadía fue totalmente placentera, que recibió una buena atención por parte de nuestros colaboradores, y que disfruto de nuestra exquisita oferta gastronómica. Estaremos encantados de recibirle nuevamente en Real InterCotinental San Salvador. Saludos cordiales, Alfonso Martinez Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from México, D.F.

Hotel agradable y cómodo

Posted Jul 20, 2015
Pros: Está localizado frente al centro comercial Metromall Center que es el más grande de San Salvador. Incluso está conectado al hotel y tiene de todo.
Cons: La comida del restaurante es buena, pero valdría la pena hacer mas variado el menú.
Location: Está próximo a las Universidades más importantes.
El hotel es muy cómodo, la habitación fue limpia, ordenada y la cama muy cómoda. Los empleados muy dispuesto siempre.
Comment from Hotel Management
Jul 24, 2015 by IC, Hotel Management
Es un placer para nosotros escuchar que disfrutó de su estadía en Real InterContinental San Salvador, y que tanto las instalaciones como ubicación fueron de su total agrado. Muchas gracias por sus sugerencias, son bien recibidas y serán compartidas con nuestro equipo de Alimentos y Bebidas. Esperamos poder darle nuevamente la bienvenida en nuestro hotel. Saludos Cordiales, Alfonso Martinez Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Still a good place

Posted Jul 9, 2015
Cons: better electric plugs by the night table will be nice
Location: there is a mall across the hotel with the typical American style stores
The hotel has three excellent restaurants at good prices which is better to take a change going out of the hotel as the security is bad in most of the city. My only complaint was paying $ 5.25 for a can of soda plus $0.19 for a tip!!!!! (US cost is $.50 cents) for having the product in the minibar. I believe that the prices of the minibar are extremely over price and abusive and that is industry wide.
Comment from Hotel Management
Jul 14, 2015 by IC, Hotel Management
Dear guest, Thank you for taking the time to share your comments with us. We are happy to know that you enjoyed our exquisite food and services. Your comments are important for us, and we will share your concern with the team. We do appreciate your feedback. We look forward to welcoming you soon! Sincerely, Alfonso Martinez General Manager
Comment from Hotel Management
Jul 14, 2015 by IC, Hotel Management
Dear guest, Thank you for taking the time to share your comments with us. We are happy to know that you enjoyed our exquisite food and services. Your comments are important for us, and we will share your concern with the team. We do appreciate your feedback. We look forward to welcoming you soon! Sincerely, Alfonso Martinez General Manager
1 out of 5
by A verified traveler from Panama

Hotel staff is not friendly and not cooperative.

Posted Jul 9, 2015
This hotel is the very first hotel I stay where they do not offer a courtesy water bottle (as tap watee is not recommended). When asked about water the lobby staff was rude, they did not care I had to take medicine and suggested to order room service. They did not provide a key to mini bar even after having a credit card on file. The room had twin beds when king was requested. Overall worst experience ever.
Comment from Hotel Management
Jul 15, 2015 by IC, Hotel Management
Dear David, Thank you very much for taking the time to share your experience and feedback of your recent stay with us. We are very sorry for the inconvenience you experienced during your stay, we have taken action to avoid this from reoccurring. We hope you give us the opportunity to welcome you back to experience the high standard of service we have become known for. Best Regards, Alfonso Martínez General Manager
Comment from Hotel Management
Jul 15, 2015 by IC, Hotel Management
Dear David, Thank you very much for taking the time to share your experience and feedback of your recent stay with us. We are very sorry for the inconvenience you experienced during your stay, we have taken action to avoid this from reoccurring. We hope you give us the opportunity to welcome you back to experience the high standard of service we have become known for. Best Regards, Alfonso Martínez General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from cancun

Elegant Hotel

Posted Jun 11, 2015
excellent location, elegant property and professional staff
Comment from Hotel Management
Jun 13, 2015 by IC San Salvador, Hotel Management
Thank you for sharing your wonderful comments with us following your recent stay here at the Real InterContinental San Salvador. We are absolutely delighted to read that you enjoyed your stay and I am glad to see that our facilities and service contributed to your well-being during your stay. We hope to welcome you back in the not too distant future. Kind Regards, Alfonso Martinez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Excellent hotel.

Posted Jun 1, 2015
Everybody makes your stay a pleasure.housekeeping is great.
Comment from Hotel Management
Jun 9, 2015 by IC San Salvador, Hotel Management
Dear Alma, Thank you for sharing your wonderful comments with us following your recent stay here at the Real InterContinental San Salvador. We are absolutely delighted to read that you enjoyed your stay. I will share your comments with our Housekeeping team! We hope to welcome you back in the not too distant future. Kind Regards, Alfonso Martinez General Manager
2 out of 5
Recommended
for Business Travelers
by Jaime from D.F.

Atentos pero malas soluciones

Posted May 28, 2015 on Hotels
Bueno Hotel pero increible que no sirva en cuarto piso ejecutivo y no hagan el esfuerzo por arreglarlo, la comida me desilusiono aunque el personal es extremadamente atento
Comment from Hotel Management
Aug 1, 2015 by IC, Hotel Management
Estima Jaime de D.F., Muchas gracias por su tiempo para dejarnos sus comentarios, y por su reciente visita a Real InterContinental San Salvador. Lamento escuchar que su experiencia no haya sido del todo placentera, compartiré su inconveniente con el equipo y trabajaremos para mejorar en ello. Su opinión es muy apreciada ya que nos ayuda a reforzar en ciertas áreas, y así brindar un servicio de mejor calidad a nuestros clientes. Esperamos poder tener la oportunidad de atenderle nuevamente! Saludos cordiales, Alfonso Martinez Gerente General
5 out of 5
Recommended
for Business Travelers
by Abel from Houston,Texas

Great Hotel

Posted May 13, 2015 on Hotels
very Quality of service
Comment from Hotel Management
Jul 25, 2015 by IC, Hotel Management
Dear Abel, Thank you for your wonderfull comments, we are glad to hear that you enjoyed our services. We look forward to welcoming you in the future! Kind regards, Alfonso Martinez General Manager
Comment from Hotel Management
Jul 25, 2015 by IC, Hotel Management
Dear Abel, Thank you for your wonderfull comments and for visiting Real InterContinental San Salvador. We are glad to hear that you enjoyed our services. And we look forward to welcoming you in the future! Kind regards, Alfonso Martinez General Manager
5 out of 5
Recommended
for Couples
by Marlon from Usa

Encantador

Posted May 11, 2015 on Hotels
de maravilla servicio de calidad todos los empleados son muy amables lo recomiendo atención al cliente de primero
Comment from Hotel Management
Jul 18, 2015
Estimado Marlon, Gracias por sus excelentes comentarios! Es un honor escuchar que le atendieron de la mejor manera, y que estuvo a gusto con nuestro excelente equipo. Es nuestro objetivo hacer sentir a nuestros clientes como en casa. Esperamos darle la bienvenida nuevamente en Real InterContinental San Salvador. Atentamente, Alfonso Martinez Gerente General