Ratings based on 90 Verified Reviews

4.3 out of 5
86% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from San Salvador

They do not care about their clients

Posted Jan 12, 2017
Pros: bed was soft
Cons: Bigger rooms, fulfill promises for executive level members. And if you screw up...pay up!
Location: San Salvador near MetroCentro it is the old city center type area and it is not safe to walk around.
Used the vale parking, they broke and ruined items in my car and would not pay up. Booked the Executive Suite, no complementary drinks as promised, room AC was not on before arriving so it took 3 hours to cool down the room. Priority checkin and check out had a sign on the desk to go to the lobby and rooms are advertised as having a multiple rooms. These rooms are TINY, the only advantage is you get the top floor. Nothing more.
Comment from Hotel Management
Jan 16, 2017 by IC, Hotel Management
Dear BenJoe, Thank you for taking the time to share your comments with us. We sincerely apologize for the inconvenience you had during your last stay. The service you describe is not the usual provided by our high standars. Please be sure that we will manage this situation with the management team involved in order to monitor and avoid this to happen again. Should you wish to discuss your experience in further detail, please feel free to contact me at alfonso.martinez@r-hr.com. We sincerely hope to have the opportunity to welcome you back in the future to give you a better and qualified service. Kind Regards, Alfonso Martinez General Manager
1 out of 5
by A verified traveler from Utah

Poor service, broken items from Valet Parking FAIL

Posted Jan 8, 2017
Pros: The bed was soft and water pressure was good.
Cons: No prep of the room before arriving, nothing as advertised, Valet Parking are bad!
Location: Near old San Salvador Center, not a safe area to go walking.
We booked an executive room, when we check in the AC had not been on before we got there so the room was sweltering hot for close to 3 hours while it cooled down. We were told we got free complementary drinks at check in, but they were out of coupons. The complementary check out service on the executive floor was never opened. But the worst, when we picked up our car from Valet they had gone through my stuff in the car and broken a new pair of headphones in the car. I had just purchased them put them in the car before arriving so I know they were good. The manager called me later and essentially said I was lying and that his people would never touch anything in the car. So, I have 5 clients staying their next week, that is now canceled and I recommend none of you stay there. The executive rooms are NOT executive, and there is nothing executive about it; and they will steal from you.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Clean, Comfortable and Excellent Staff.

Posted Jan 2, 2017
Pros: Everything
Cons: Nothing
Location: Very Close to Shopping.
Wonderful Time in a clean comfortable and best of all a very nice staff.
Comment from Hotel Management
Jan 5, 2017 by IC, Hotel Management
Dear Rick, Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Alfonso Martinez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to shopping mall

Posted Dec 19, 2016
Pros: Room decor, food.
Cons: Pool area.
Location: Shopping mall, bars.
I think the hotel and staff were all nice, very kind. the only thing that would be a good idea to improve is the pool area.
Comment from Hotel Management
Dec 19, 2016 by IC, Hotel Management
Dear guest, Thank you for taking your time to share your review with us. I am so pleased to read your comments, related our hotel and the service received by our staff. He hope to welcome you back to Real InterContinental San Salvador soon! Sincerely, Alfonso Martinez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Prairie, TX

Perfect hotel for my stay

Posted Dec 13, 2016
This hotel was very close to my activities The room was clean and the beds comfortable We had a very nice stay The friendly staff provided me with an extra chair with arms when I asked for it Next time we come back we'll be looking to stay here again
Comment from Hotel Management
Dec 14, 2016 by IC, Hotel Management
Dear Moy, Thank you very much for your time and preference. We are more than glad to know that your experience at Real InterContinental San Salvador met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Alfonso Martinez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Hotel!!!

Posted Dec 3, 2016
I use Intercontinental Hotels only at Central America
Comment from Hotel Management
Dec 6, 2016 by ic, Hotel Management
Dear guest, Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Alfonso Martinez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Temecula, California

Excellent customer service. I had a great holiday!

Posted Nov 29, 2016
Pros: Everything.
Cons: Nothing
Location: close to different important parts in the city.
Outstanding customer service from cleaning to food. Everything was fenomenal!
Comment from Hotel Management
Nov 30, 2016 by IC, Hotel Management
Dear guest, We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Alfonso Martinez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great experience!!

Posted Oct 27, 2016
Pros: Everything
Location: The mall at walking distance, just crossing the bridge over from the hotel.
Fast service, when you call front desk they address you by your name, everything was excellent from the food, gym, pool, cleanness, and everything..
Comment from Hotel Management
Oct 31, 2016 by IC, Hotel Management
Dear T5oriano, We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us, and for your preference. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Alfonso Martinez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Very convenient location

Posted Oct 4, 2016
We only stayed one night as we had a 20 hours lay over between flights, but this hotel fulfilled all our expectations at a very reasonable rate. Very conveniently located closed to the Megamall it offers the added advantage of an easy and safe stroll to the numerous shops and food locations
Comment from Hotel Management
Oct 5, 2016 by IC, Hotel Management
Dear papidus, Thank you for taking the time to share your five-star review following your recent stay at the Real InterContinental San Salvador. We are absolutely delighted to read that your stay was memorable. We hope to welcome you back in the future! Best Regards, Alfonso Martínez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and competitive staff.

Posted Oct 3, 2016
Pros: Attention by the staff
Cons: Parking area
Location: Lots of activities within walking distance.
Pleasently surprised by the attention to details shown by the staff.
Comment from Hotel Management
Oct 4, 2016 by IC, Hotel Management
Dear guest, Thank you you for taking the time to share your review with us following your recent stay here at the Real InterContinental San Salvador. We are absolutely delighted to read that our staff made your stay memorable. We hope to welcome you back in the future! Best Regards, Alfonso Martínez General Manager