Ratings based on 630 Verified Reviews

4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria

Marathon Weekend

Posted Nov 29, 2017
Stayed here as we were in San Sebastian for the marathon. Facilities and location were perfect for us. Staff very helpful, early breakfast provided on race day. Only drawback was that thw room was too warm but the layout and facilities were great. Even got tea and coffee making facilities in the room. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California, USA

Very nice hotel close to beach

Posted Nov 24, 2017
Pros: comfortable room
Cons: parking is too small to park all of the cars.
Location: Nice and convenient hotel. We could go beach in 10 minutes on foot, also bar in old downtown in approx. 30 minutes on foot with enjoying nice view her
Nice and convenient hotel. We could go beach in 10 minutes on foot, also bar in old downtown in approx. 30 minutes on foot with enjoying nice view here and there.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Nov 9, 2017
Pros: cleanliness, modernity, service
Cons: In the one noght we atayed, couldn't find anything to complain about
Good hotel, not overly expensive for the accommodation or the food (which was excellent). Facilities looked excellent but only staying one night so didn't have time to try them out. Staff were excellent. There was some kind of function on in the evening but we were still looked after well in the restaurant and service generally was of a high standard.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel, good experience.

Posted Oct 28, 2017
I was there for two nights, as part of a trip in which I stayed in about five hotels, this was one of the best. The hotel is not too close to the Casco Viejo. I walked in the morning but at night i was too tired to walk back, finding a taxi was not easy so i took the bus but had to wait 1/2 hour. Once in the bus, it was easy breeze. The second day, i did not bother and just took the car. The room was nice, comfortable, clean. The staff was very pleasant and friendly, provided directions and recommendations.
Comment from Hotel Management
Nov 10, 2017 by Direccion, Hotel Management
Dear Karla, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Costa Vasca hotel and are delighted to read that we were able to match your expectations. Firstly, we want to thank you for your detailed comment about our location, as its a way of seeing our hotel through your experience. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Finally, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regard, The Hotel Management Barceló Costa Vasca
4 out of 5
by A verified traveler

Posted Oct 25, 2017 on Hotels
Nice hotel but not walking distance from city center
Comment from Hotel Management
Nov 10, 2017
Dear guest, Firstly we would like to thank you for the review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your expectations. We sincerely regret reading that our location did not meet your expectations although it offers city center in 25 minutes walkingu. We encourage you for a future occasion to ask in reception, becouse we could give you a map, and explain the best way to visit San Sebastian. On the other hand, thank you for your kind words towards our Barcelo Costa Vasca Hotel, we are truly happy to know that we have managed to exceed your expectations in regards to facilities, hospitality and service. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regard, The Hotel Management Barceló Costa Vasca
4 out of 5
by Linda

Posted Oct 22, 2017 on Hotels
Front desk and cafe employees need an attitude adjustment. Rudeness to tourists who are respectful, guiet and happy to be visiting los Vascos should be more welcoming. Concierge was wonderful!
Comment from Hotel Management
Nov 10, 2017
Dear Linda, We were very disappointed to read your experience during your stay in our Barceló Costa Vasca hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, we want to thank you for referencing our concierge , as we are now able to reach out to him and let him know how he made such a positive impact on your stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regard, The Hotel Management Barceló Costa Vasca
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC

Spend one night in San Sebastian

Posted Sep 30, 2017
Hotel was ok Location 25 minutes walking from the city center
3 out of 5
by A verified traveler from london

Hotel let down by front desk staff.

Posted Sep 29, 2017
Pros: Clean modern rooms.
Cons: Management.
Location: Good walk into town and too the beach. 27 degrees but pool closed and ven worse not allowed into the small hotel garden had to sit in front of hotel.
Much more interested in making life easy for themselves than providing customer service. Poor English none existent concierge
4 out of 5
by Michael

Posted Sep 21, 2017 on Hotels
Hotel condition is great, staff are friendly, location isn't perfect but they have a shuttle service that gets you walking distance from the action. If the weather is nice and you are up for a 25-30 minute walk (as we were once or twice) then stay here!
3 out of 5
Recommended
for Everyone
by A verified traveler from miami, Fl

Well located hotel with nice amenities

Posted Sep 14, 2017
Not a god experience! Our room without AC for 2 of the 3 nights. We call, they answer the call but really no solution.
Comment from Hotel Management
Sep 20, 2017 by Barceló Costa Vasca, Hotel Management
Dear Moises, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Costa Vasca hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We are very sorry to read the disturbances caused by the air conditionning unit in your room and we want to apologise for not being able to solve it during your stay. On the other hand, we are glad to read that you enjoyed our location and that you liked our amenities. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, The Hotel Management Barceló Costa Vasca