Ratings based on 47 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by Luis

3 star hotel, you get what you pay

Posted Mar 4, 2017 on Hotels
Outside Madrid zone. Difficult to find. Restaurant open at morning, then closed, then open again from 8-10pm, nearest supermarket 1km, noisy rooms. But very friendly staff, and great bed.
2 out of 5
by A verified traveler

Posted May 30, 2016
Poor facilities, inaccessible, very noisy from outside and also from other rooms.
Comment from Hotel Management
Jun 1, 2016 by Resp. Comercial - Hoteles Globales (Madrid), Hotel Management
Dear customer, Thanky you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments. I would like to apologize if you have found something that you didn't expect. We work so hard every day to give our customers the best of us that's why I am depply saddened for not being able to show you our main objective is our clients enjoy their stay. I would appreciate to give us the opportunity to receive you again, and offer you a stay with your highest expectations. Yours sincerelly, Carmen Núñez Sales Manager - Hoteles Globales (Madrid)
4 out of 5
for Everyone
by A verified traveler


Posted Nov 5, 2014
Complicated to find. Thank goodness for Sat Nav. But a very nice hotel with very friendly staff
3 out of 5
for Business Travelers
by A verified traveler

Good hotel for the price

Posted Apr 11, 2014
Pros: cheap and near Alcobendas, clean, right price
I expected less for the price I paid. The room was clean and clear, complimentary internet (it's a must for me), the breakfast is good. It's not a family hotel, good if you have meetings in Alcobendas or around.
Comment from Hotel Management
Jul 10, 2014 by Resp Comercial Globales, Hotel Management
Dear Customer, Thank you very much for your kind words. We work so hard every day to make the stay of our clients to be perfect. I will make extensive your comments to our staff. We would like so much to have you here again in future accomodations in the town. Yours sincerely, Carmen Núñez Sales Manager - Hoteles Globales-Madrid
2 out of 5
by A verified traveler from Inverness , United Kingdom

Just ok but not ideal if stopping over in Madrid with your own car!

Posted Nov 5, 2010
The location of the hotel was not ideal if driving your own car there. Although it said free parking included -to use the underground parking they charged us extra for this. The hotel was fair but set in such a built up area that it was very difficult to find - even with a sat nav! It overlooks a very noisy square which is surrounded by high Apt blocks attached on all sides [or overlooking the road] depending on your room; so if you open a window it is too noisy to sleep! The room we stayed in was clean and there was a 3 course set menu in the hotel dinning room, which was we thought a very reasonable price at first. We did not want to venture out with the car again [after the effort of finding the hotel the 1st time!] to try local eating holes. As my wife is disabled there was not a good choice of local close places to go and eat anyhow. However sadly the hotel food was of poor quality and mainly pretty cold. Breakfast was nothing to write home about, unless you stuck to the cold selection, which was not too bad. Staff in dining room certainly prefered to serve Spanish people first! Good size fluffy bath towels in bathroom and a choice of free shampo/tooth paste etc. Again you can make do if for one night as it is cheap and cheerful; however l will not be using it again as l would rather a better location and better food.
3 out of 5
by A verified traveler from Maitland, FL


Posted Feb 5, 2010
Hard mattress. Sheets weren't changed often. Bathtub could get some more cleaning. You can hear the couple next room having sex... and they can hear you too. Not a big thing but could use a little more privacy. Overall a nice stay if you don't mind all of the above.
4 out of 5
for Couples
by Anonymous

Great Hotel

Posted Oct 12, 2009 on Orbitz
There isn't much to say about the negatives of this hotel other than it being an hour outside the city, but there is a metro stop a ten minute walk from the hotel so it really isn't that bad. If you want to stay out late though it can be a problem because the metro closes at 2am so you would have to leave at 1am at the latest which is when the night life starts in the city. Room was a little small but nothing was wrong with it, very clean and very nice looking. Friendly staff.
3 out of 5
by A verified traveler from Pennsville NJ

Good place to crash if waiting on plane

Posted Mar 5, 2008
This hotel is in the middle of the industrial zone which is being renovated. It is convenient to the Madrid Airport and outside the city so traffic is managable if catching a flight. Full service resturaunt and bar on site but closes earlier compared to the rest of Spain. Secure free underground parking available at hotel. NO airconditioning in room. NO alarm clock in room but wake up call available. If a stop over in Madrid is all you plan then this hotel fits the bill for the price.
4 out of 5
by A verified traveler from Somerset, UK

Madrid Stopover

Posted May 7, 2007
Hotel was chosen as a stopover en route to the Santander-Plymouth ferry. Being 18 km north of Madrid we did not expect it to be busy, however, the town is a overspill for Madrid and seems to be the location of some hi-tech companies. The hotel itself was situated in the middle of a residential area. On street parking was not possible, so we had to use the underground car park. The room was quite small but adequate but could have been very hot in high summer since the air conditioning is only activated on entry. The dining room was informal and dinner fairly average but good value at the price.
3 out of 5
by A verified traveler

Deficiente aislamiento acústico

Posted Apr 11, 2018
Pros: Está en una zona de viviendas a 40 metros de un bonito y extenso jardín que recorre una vaguada; la cual limita con el campo y una Dehesa de encinas.
Cons: Mejoraría poniendo doble ventana en las habitaciones que dan a la calle; o aislamiento equivalente.
Location: Está en el límite de la ciudad, En las inmediaciones tienes un polideportivo municipal con excelentes instalaciones. Zonas agradables para pasear.
Las habitaciones que dan a la calle, al no tener doble ventana, son ruidosas cuando pasan los coches. Este ruido no afecta a las que dan a una plaza interior.
Comment from Hotel Management
Apr 13, 2018 by Carmen - Sales Manager-Hoteles Globales (Madrid), Hotel Management
Estimado cliente, En primer lugar quiero darle las gracias por elegir nuestro hotel para hospedarse en la ciudad así como por sus amables comentarios. Todas las personas que componen el equipo del hotel dan lo mejor de sí mismos a diario para conseguir que la estancia de nuestros clientes se encuentre a la altura de sus expectativas. Trasladaremos sus comentarios en relación a su propuesta del aislamiento al departamento correspondiente para poder realizar una valoración del asunto. Deseamos volver a verles pronto. Le saluda atentamente, Carmen Núñez Resp.Comercial - Hoteles Globales (Madrid)