Ratings based on 548 Verified Reviews

4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Feb 7, 2017
Lovely hotel with good amenities, nice staff and good food. Well located if one has a car but a little bit out of the way if not.
Comment from Hotel Management
Feb 10, 2017 by Management Department, Hotel Management
Dear Andrew, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Costa Vasca hotel and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regard, Management Department Barceló Costa Vasca
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet

Posted Feb 4, 2017
Very nice location near the beach. Excellent staff attention
Comment from Hotel Management
Feb 10, 2017 by Management Department, Hotel Management
Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Costa Vasca; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Best Regard, Management Department Barceló Costa Vasca
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Great hotel. Only thing id change is the parking is ridiculous.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida, US

Great location, parking space front of the hotel.

Posted Nov 13, 2016
Pros: Modern, great location, friendly and professional staff, parking space in front of the hotel as in most hotels today you have to pay for parking. The food at the hotel restaurant was amazing at a very fair price.
Cons: I really can not find anything that I don't like about the hotel.
Location: Close to the Concha beach and a 30 min walk to old town. They have a free shuttle service to old town that start at 16:40 until 21:40 every 30 min.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear guest, We really thank you for the time you took in sharing your opinión with us and for the positive comments you left describing us. We would be glad to see you son in our hotel and continue offering you our best service. Direction. Barceló Costa Vasca.
4 out of 5
by A verified traveler

a smart hotel with great facilities

Posted Oct 25, 2016 on Hotels
a great hotel in a quiet location but also just a short walk to the beautiful beach; but we did have some unnecessary problems with our check in and there is a problem with the air conditioning system in rooms so that these were all (and there were three rooms we booked) were all unbearably hot. Still, I'd be willing to give it another go.....!
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We apologise for the incidents you had during your check-in. We assure you we will take note of your comments and inform them to the department responsable in order to apply measures for a better functioning. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Direction Department. Barceló Costa Vasca
4 out of 5
by A verified traveler

Clean Comfortable and Convenient

Posted Oct 14, 2016 on Hotels
The hotel was conveniently located near enough to beaches and local attractions and secluded enough for peace and tranquility. The bed was extremely comfortable!
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Dear guest, We are grateful to receive your feedback through this useful site. It is a pleasure to know you enjoyed your stay with us and that you found our hotel accessible to the main attractions in the city. We would be glad to see you soon in our hotel again. Direction. Barceló Costa Vasca.
3 out of 5
by A verified traveler

San Sebastian is lovely.

Posted Oct 14, 2016 on Hotels
Not in the town, need to walk 10 minutes downhill into town and beach, which is lovely. Quiet, big beds, trying to hard with now dated designery furniture. Pool was closed, the walk back up the hill is not for older people. You need to take ( inexpensive) cabs back into town. Better for a convention or business stay. I think it was overpriced, and the breakfast was huge and fantastic , but at 20 euro extra, it was also pricey. Again, better for the business crowd. San Sebastian was lovely, but altho comfortable we did not find this a " wow " experience. The decor was very 1990's -early 2000's fake designer, the view was or a road, and some trees. Nice safe area, but not what I would call exciting, easy to walk into town and see the wonderful beach and town.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Dear guest, Thank you for the time you took in sharing your feedback with us and for letting us know the aspects to improve. It is a pleasure to know you enjoyed our comfortable facilities, in particular, in our rooms. However, we are sorry for the inconveniences you had during your stay such as the access, the pricing and some closed services. We will take into account all your comments so that we can find a solution as soon as possible. Direction. Barceló Costa Vasca.
5 out of 5
by A verified traveler

Posted Oct 7, 2016 on Hotels
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for scoring us through expedia.com! We hope to see you soon in our hotel. Best regards, Direction. Barceló Costa Vasca
4 out of 5
by A verified traveler

Inconvenient hotel

Posted Sep 21, 2016 on Hotels
Good but not great hotel located just a little too far from the main attractions of the center of activity in San Sebastian , Spain. Was over priced for the local and quality of services. Staff was helpful and the facility very clean. There was a shuttleto the twon center but unfortunaltely it stopped running at 8:30 PM wheras city acitivities start much later in Spanish cities like San Sebastian.The food in San Sebastian is the best in the world along with the food quality available in New Orleans, LA.Oe
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear guest, Thank you for using expidia to let us know your opinión about our service. We are pleased to learn you enjoyed our services such as the free shuttle service. For us it is relevant as well that you found our staff helpful because we work for your comfort. On the other hand, we are sorry if the schedule of the shuttle service did not match with your timetable and we apologise if that caused you any inconvenience. We will take note of your suggestions to see how we can improve this aspect. We would be glad to welcome you again in our hotel in your next visit to our beautful city. Direction. Barceló Costa Vasca.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Yorkshire

Great hotel for a short break

Posted Sep 21, 2016
Modern style rooms and interior; clean and welcoming. Good breakfast facilities; nice pool area. Steep climb back up from the beach when it's hot (but the hotel do run a free shuttle service in season).
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Andrew, We are pleased to receive your experience through this useful tool. We are glad to hear you found our facilities modern and welcoming. Regarding our services, we are delighted that you enjoyed our free shuttle service, the relaxing swimming pool area and above all the high-quality gastronomic offer of our buffet breakfast. We really hope to welcome you very soon in our hotel. Direction. Barceló Costa Vasca.