Ratings based on 304 Verified Reviews

4.0 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from g

Location is bad

Posted Jul 15, 2017
For anybody planning to visit San Sebastián. The location is terrible.
3 out of 5
by A verified traveler

Up a hill in San Sebastián

Posted Jul 11, 2017
Charmless hotel. About 1 km from beautiful beach--up a huge hill. Transport by public bus nearby. Had a great time in San Sebastián--chose the hotel, because it had parking. But the hotel was off the beaten trail and could have been in any city anywhere.
5 out of 5
by joram

Posted Jun 9, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Good morning: Thank you very much for your comment. Best regards, Hotel Palacio de Aiete****
4 out of 5
by A verified traveler

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Buenos días: Muchas gracia por su valoración. Esperamos verle de nuevo por nuestro Hotel en un futuro próximo. Saludos cordiales, Hotel Palacio de Aiete****
4 out of 5
by A verified traveler

Good all round hotel.

Posted Nov 27, 2016 on Hotels
Very pleasant stay. Friendly and helpful staff. Great location for the buses into town. Old town vibrant at weekend good tapas bars and friendly atmosphere. Can't wait to visit again.
1 out of 5
by A verified traveler

No way

Posted Oct 27, 2016 on Hotels
Personal very rude, told me they don't care about guesses opinions
5 out of 5
Recommended
for Everyone
by A verified traveler from Isle of Man

Good hotel with free car parking.

Posted Aug 30, 2016
Pros: Breakfast was very good and there is also a sun deck where you can relax with a drink before heading into town.
Cons: Nothing
Location: Due to it's location there isn't much to do close by but it's not too long a walk to San Sebastian centre.
We spent 6 nights at the Palacio de Aiete and enjoyed our stay. The main reason for choosing this hotel was for the free parking, but the hotel's staff and facilities were very good. There options for breakfast were excellent and continually replenished and was served until 10.30 weekdays and 11.00 at weekends. We ate in the restaurant one evening which was fine and the menu choice was good and a reasonable price. Due to the location it is a good 20 minute walk to Ondarata Beach and around 40 mins to the old quarter; we were happy to walk but a number of guests take taxis into town.
2 out of 5
by Bruce from Ireland

Not a four star hotel.

Posted Aug 28, 2016 on Hotels
Very uncomfortable beds. Aircon not working. Staff were friendly, but could not really do much. Definitely not a four star hotel.
5 out of 5
by Conor from Dublin

Comfortable hotel in a nice quiet neighbouhood

Posted Aug 4, 2016 on Hotels
Comfortable hotel in a nice quiet neighbouhood
5 out of 5
by Carl from Manchester

Nice hotel

Posted Jun 14, 2016 on Hotels
Good