Reception

Reviews of Hotel San Sebastián Orly, Affiliated by Meliá

4 out of 5
Hotel San Sebastián Orly, Affiliated by Meliá
Plaza de Zaragoza, 4, San Sebastián, Gipuzkoa

Reviews

8.0

Very Good

Rating 10 - Excellent. 257 out of 814 reviews" "
Rating 8 - Good. 347 out of 814 reviews" "
Rating 6 - Okay. 137 out of 814 reviews" "
Rating 4 - Poor. 49 out of 814 reviews" "
Rating 2 - Terrible. 24 out of 814 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location, just a street back from the beach with its lovely promenade. 15 minutes walk to the old town. If coming by car it’s easy to get to and park at. We had a junior suite on the top floor on the corner - room 504 - and the views were amazing. Check in staff were friendly and it was nice to have cans of free soft drinks available upon our return in the afternoon.
Stayed 2 nights in Apr 2024
Response from Hotel San Sebastian Orly Affliated By Melia Team on Apr 9, 2024
Dear David,Thank you for this positive feedback. We're thrilled to hear that our prime location provided you with the perfect base to explore San Sebastian and that the breathtaking views from your junior suite added a special touch to your stay. It's also rewarding to know that our staff's warm welcome made a positive impact. We appreciate your recognition of our parking facilities, which we strive to make as convenient as possible for our guests.We look forward to welcoming you back.Best regards Hotel San Sebastian Orly Affliated By Melia Team

4/10 Poor

Clara

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No AC regardless of the heat, was told it was not time to turn AC on, the bathtub floor is extremely slippery and right out dangerous, very limited channels available, no water bottles, way less coffee available in the rooms, although the room is spacious, the bujía old and trash cans line the front, very disappointing
Response from Hotel San Sebastian Orly Affliated By Melia Team on Apr 8, 2024
Dear Clara,Thank you for your review. We're delighted to hear that you found the room spacious and our service excellent, reflecting our commitment to guest satisfaction. We also appreciate your compliments on the room cleanliness. However, we regret any inconvenience you may have experienced regarding the air conditioning; please note that our system is operational during the summer months, as mentioned in our hotel information. We understand that comfort is key, and we do offer fans upon request for any out-of-season warmth. Additionally, we always strive to ensure safety in all guest amenities, and your comments on the bathtub will be carefully considered. For entertainment needs, our rooms come equipped with flat-screen TVs, and we apologize if the channel selection did not meet your expectations. We note your remarks on in-room beverages and will keep them in mind as we continually aim to enhance our guest experience.All of the team hope that we may be able to see you again in the future.Kindest regards, Hotel San Sebastian Orly Affliated By Melia Team

10/10 Excellent

Maria Eugenia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the room very much. The view fantastic we will come back
Stayed 2 nights in Feb 2024
Response from HOTEL SAN SEBASTIAN ORLY on Feb 26, 2024
Dear guest:Thank you so much for your excellent valuation and words Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of options for food.
Stayed 2 nights in Jan 2024
Response from HOTEL SAN SEBASTIAN ORLY on Feb 3, 2024
Dear guest:Thank you so much for your excellent valuation and words. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Lesley

Stayed 1 night in Jan 2024
Response from HOTEL SAN SEBASTIAN ORLY on Feb 3, 2024
Dear guest_Thank you so much for your excellent valuation. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service
Great location, hotel getting tired. Only had free water on first night, most hotels offer fresh water daily
Stayed 3 nights in Oct 2023
Response from HOTEL SAN SEBASTIAN ORLY on Nov 9, 2023
Dear guest:Thank you so much for your good valuation. We take note of your comments. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Linda, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and old town, very friendly staff
Stayed 3 nights in Oct 2023
Response from HOTEL SAN SEBASTIAN ORLY on Nov 9, 2023
Dear guest:Thank you so much for your excellent valuation. Best Regards¡ Hotel San Sebastian Orly Affiliated by MeliaOn behalf of our entire team I want to thank you the beautiful words that you have destined for us about your stay with us. .Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from HOTEL SAN SEBASTIAN ORLY on Nov 9, 2023
Estimado huesped:Gracias por su excelente valoración, la acogemos con mucha ilusión para seguir en el camino del esfuerzo de mejorar para nuestros clientes. Un saludo, Equipo san Sebastián Orly Affiliated by Meliá

6/10 Okay

Maria de Lourdes

Stayed 2 nights in Oct 2023
Response from HOTEL SAN SEBASTIAN ORLY on Nov 9, 2023
Estimado huesped:Gracias por dejar su valoracion, seguiremos trabajando para mejorar en todos los aspectos.Un saludoHotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Milana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from HOTEL SAN SEBASTIAN ORLY on Oct 10, 2023
Estimado huesped:Muchas gracias por su excelente valoración, nos anima a seguir trabajando en el buen servicio a nuestro huéspedes.Un saludoEquipo Hotel San Sebastian Orly

10/10 Excellent

ENRIQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Sep 2023
Response from HOTEL SAN SEBASTIAN ORLY on Oct 10, 2023
Dear guest:Thank you so much for your excellent valuation. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very comfortable stay in a great location. Very helpful staff
Stayed 3 nights in Sep 2023
Response from HOTEL SAN SEBASTIAN ORLY on Sep 9, 2023
Dear customer:Thank you for your review. We take into account the points of improvement to scale them to the corresponding departments and work on them. Best regards, San Sebastián Orly Affiliated by Meliá

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOTEL SAN SEBASTIAN ORLY on Sep 9, 2023
Cher client:Au nom du personnel de l'hôtel San Sebastian Orly, nous vous remercions de nous choisir comme destination de vacances et de partager votre expérience avec nous. Cordialement HOTEL SAN SEBASTIAN ORLY Affiliated by Melia

8/10 Good

Jenny

Stayed 3 nights in Aug 2023
Response from HOTEL SAN SEBASTIAN ORLY on Aug 15, 2023
Estimado huesped:Gracias por su valoracion, esperamos que haya disfrutado de su estancia en nuestra ciudad y con nosotros.Un saludoHotel San Sebastian Orly

10/10 Excellent

Charlie

Stayed 1 night in Aug 2023
Response from HOTEL SAN SEBASTIAN ORLY on Sep 9, 2023
Dear guest:Thank you so much for your excellent valuation. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to beach.
Stayed 3 nights in Jul 2023
Response from HOTEL SAN SEBASTIAN ORLY on Aug 2, 2023
Dear customer:Thank you for you godd coments, we hope you enjoy your stay in San Sebastian.Best regardsHotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Amelia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here. The location is excellent. The breakfast was also great. The staff was very friendly and extremely helpful to us during our stay.
Stayed 4 nights in Jul 2023
Response from HOTEL SAN SEBASTIAN ORLY on Jul 10, 2023
Dear customer:Thank you so much for your excellent valuation and your words. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

William Giraldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 4 nights in Jul 2023
Response from HOTEL SAN SEBASTIAN ORLY on Jul 10, 2023
Dear customer:Thank you very much for your valuation , we wait for you in another ocassion.Best regardsHotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful views from the junior suites at the top. Great staff and pleasant breakfast. Beach towels available at reception. Location couldn’t be better. Building is old and room did smell a little damp but fine when aired. No body lotion in bathroom seemed an odd oversight.
Stayed 1 night in May 2023
Response from HOTEL SAN SEBASTIAN ORLY on May 6, 2023
Dear customer.These comments give us enthusiasm and strength to continue to realize our daily work and offer our passionate travelers on their visit to the city, unforgettable experiences. Best Regards¡¡ Hotel San Sebastian Orly Affiliated By Melia Team

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fantastic view of the bay from our top floor room. Good price. Awful hard mattress.
Stayed 3 nights in Apr 2023
Response from HOTEL SAN SEBASTIAN ORLY on May 5, 2023
Dear customer:We regret that within your stay there have been some aspect that you have not liked, we work to improve in all areas and make pleasant the stay of our guests. Wishing the rest of your stay to your complete satisfaction. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2023
Response from Hotel Orly on Apr 17, 2023
Hello Jessica,On behalf of our entire team, I want to thank you for the beautiful words that you have destined us about your stay with us!!!!We hope to see you very soon.Best regards.Hotel San Sebastian Orly Affiliated By Melia Team

8/10 Good

Francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Good location, things to improve with bathrooms, good service and excellent Food
Stayed 1 night in Apr 2023
Response from Hotel Orly on Apr 17, 2023
Hello Francisco,First of all, we would like to thank you for the time dedicated to expressing your opinions, since they are what help us to improve in the future.We are sorry that we did not meet your expectations as you have told us and we will try to improve in the fields that you indicate.We hope you come back soon to enjoy our city.The San Sebastian Orly Hotel Team Affiliated By Melia

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent helpful reception. Superb views across the bay. Ultra easy car parking. Rooms a bit dated but spacious and comfortable. They have a strange assortment of lights in the room that are more of a nuisance than useful. No USB sockets in room. Close to eateries and bars. Convenient location easy to find.
Response from Hotel Orly on Dec 13, 2022
Hello Lee,First of all, we would like to thank you for the time dedicated to expressing your opinions, since they are what help us to improve in the future.We are sorry that we did not meet your expectations as you have told us and we will try to improve in the fields that you indicate.We hope you come back soon to enjoy our city.The San Sebastian Orly Hotel Team Affiliated By Melia

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Key needed to be reprogrammed, AC didn’t work, TV cable not connected.Connecting door to adjoining room not locked, window wouldn’t close properly. After staff addressed what they could it was fine. Good location.
Stayed 1 night in Oct 2022
Response from Hotel Orly on Oct 31, 2022
Hello Karen,First of all, we would like to thank you for the time dedicated to expressing your opinions, since they are what help us to improve in the future.We are sorry that we did not meet your expectations as you have told us and we will try to improve in the fields that you indicate.We hope you come back soon to enjoy our city.The San Sebastian Orly Hotel Team Affiliated By Melia

10/10 Excellent

donald

Traveled with partner
Liked: Cleanliness, staff & service
Front staff Pablo & the other lady were excellent. Very patient & helpful. Rooms a bit dated.
Stayed 1 night in Oct 2022
Response from Hotel Orly on Oct 31, 2022
Good afternoon Donald,First of all, we would like to thank you for the time dedicated to expressing your opinions, since they are what help us to improve in the future.We also greatly appreciate the positive evaluations of our young staff, we strive daily to be able to live up to the needs of our customers.On the other hand, we see that we have not met your expectations in other fields, and we deeply regret it.We will try to reinforce the commented areas.We hope to see you again very soon.The San Sebastian Orly Hotel Team Affiliated By Melia

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is perfectly located by the beach without being on the beach so a little quieter than beach front. Great little restaurants right next door, staff really helpful, breakfast buffet with so many choices, clean, elevators for old knees etc. nespresso machine in room:) Junior suite was perfect for longer stay with peek a boo view, couch and chair.
Stayed 5 nights in Oct 2022
Response from Hotel Orly on Oct 21, 2022
Hello John,On behalf of our entire team, I want to thank you for the beautiful words that you have destined us about your stay with us!!!!We hope to see you very soon.Best regards.Hotel San Sebastian Orly Affiliated By Melia Team

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let us check in early, breakfast had lots of options. Staff were helpful
Stayed 3 nights in Aug 2022
Response from HOTEL SAN SEBASTIAN ORLY on Sep 3, 2022
Dear customer:These comments give us enthusiasm and strength to continue to realize our daily work and offer our passionate travelers on their visit to the city, unforgettable experiences. Best Regards¡¡ Hotel San Sebastian Orly Affiliated By Melia Team

10/10 Excellent

ALTYN

Stayed 1 night in Jul 2022
Response from HOTEL SAN SEBASTIAN ORLY on Aug 24, 2022
Thank you so much for your excellent valuation. Best Regards¡ Hotel San Sebastian Orly Affiliated by Melia

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a visit, super helpful staff
We would recommend this hotel. Perfect location to walk the city (just a block off the main beach but in the center) and the staff was genuinely kind, friendly and helpful. Bunch of places to eat nearby and easy to walk to the key sites. Had a good vibe the whole visit, the city is amazing.
Stayed 2 nights in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Excellent room , got a junior suite - great view
Stayed 1 night in May 2022

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for a dog!
Great hotel with lovely sea views from level 4. Worth the extra for the view. Now the bad bit!…..Charging 30 Euros for a dog to stay is too much! I have never paid more than 15 Euros before staying here. Please bear this in mind hotel management as it will stop me staying again.
Stayed 1 night in Apr 2022
Response from pat on May 20, 2022
Hi John, thanks for writing. We see that you have loved the fabulous views over the bay of La Concha and it is not for less because waking up and contemplating a sunrise is something that we will not forget. We will take note of your observations about pets, thank you very much.

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, staff & service
Ubicación
Stayed 1 night in Sep 2021
Response from pat on Oct 1, 2021
Hola Juan, gracias por tu valoración. Has comprobado que solamente es necesario caminar 50 mts. para llegar a la extraordinaria playa de La Concha, y además, si seguimos por su paseo llegaremos hasta la Parte Vieja y sus bares/restaurantes repletos de esa maravilla gastronómica que son los pintxos.

6/10 Okay

John

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 3 nights in Aug 2021
Response from pat on Sep 24, 2021
Hola John, gracias por escribir. Estamos en pleno centro de San Sebastián y muy cerca de todo lo más interesante. Solo es necesario caminar 50 metros para llegar a la fabulosa playa de La Concha.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from pat on Sep 24, 2021
Hola, gracias por escribir. Estamos muy contentos de que tu estancia haya sido tan satisfactoria. Siempre queremos que nuestros clientes se vayan con el agrado de visitar San Sebastián y el hotel en una sonrisa.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in San Sebastian
Amazing service! Great location
Stayed 1 night in Jul 2021
Response from pat on Aug 13, 2021
Hi Javier, thank you for your comments. We always want your stay to be something to remember and that is why we want you to be able to transfer any doubt or inconvenience to us and thus find a solution. And as you have seen, we are in the center of San Sebastian and very close to everything that is most interesting.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at a great location. Walking distance from the beach and the old city. Easy to walk to a great variety of dinning places.
Stayed 3 nights in Jul 2021
Response from pat on Aug 13, 2021
Hi, thanks for your comments. We are in the heart of San Sebastian and close to everything that is most interesting to visit. It is only necessary to walk 50 meters to step on the extraordinary golden sand of La Concha beach.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Tryp Orly on Jun 9, 2021
Muchas gracias por tu valoración y os esperamos en una futura visita a San Sebastián.

8/10 Good

Renata, London

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent location by the beachfront and 2 min walk away from the old town. Very clean and comfortable. The hotel offers secured underground parking for 22 euro a night. This is a busy area so this is a very convenient option. We travelled with a dog. The pet charge is very high in comparison to other hotels as they charge 30 euro for a pet per night. The hotel breakfast bar was closed due to covid restrictions so we had an option to order a breakfast box to a room which we did, 7.5 euro per person. The breakfast we got was a massive let down - surgery snacks type of food for a child. No good quality bread, no eggs, no cheese or good fruit.
Stayed 1 night in Dec 2020
Response from Hotel Orly on Nov 16, 2022
Hello Renata,First of all, we would like to thank you for the time dedicated to expressing your opinions, since they are what help us to improve in the future.We are sorry that we did not meet your expectations as you have told us and we will try to improve in the fields that you indicate.We hope you come back soon to enjoy our city.The San Sebastian Orly Hotel Team Affiliated By Melia

4/10 Poor

AW, Lagos

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In these times of Covid-19 why don’t they clean under the beds. It’s filthy.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good location, but noise
Very well located but the hotel is very noise.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Good location. Room good size with comfortable beds.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast options were amazing. Super clean and good looking rooms. Comfortable beds. There was construction around hotel when we were there so it did not make it easy to move around.
Stayed 2 nights in Jun 2019

8/10 Good

Charmaine, Canada

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Great location, easy to walk everywhere! The hotel seemed like it could use a refresh in some areas but overall it was good. We paid for the breakfast which I wouldn’t do again, it wasn’t that great. That being said we had to leave before breakfast one morning and they packed it up as a picnic for us. (Still not worth it for the price) we were on floor 2 which was much higher than expected and had a nice view! Would stay here again.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach! Great rooms, great location. Staff friendly and very helpful. 2 blocks away from parking
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We really didn’t think the room finishes or hotel services qualified as 4 star. It was very Ikea basic and tiny. However, decent view of the sea and the staff were extremely gracious, helpful, and efficient. The staff far outshone the property!
Stayed 2 nights in Oct 2019