Standard Room, 1 King Bed, Refrigerator & Microwave, Ocean View (Refrigerator & Microwave) | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Pacific Coast Roadhouse, SureStay Collection by Best Western

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 89 out of 219 reviews" "
Rating 8 - Good. 74 out of 219 reviews" "
Rating 6 - Okay. 27 out of 219 reviews" "
Rating 4 - Poor. 16 out of 219 reviews" "
Rating 2 - Terrible. 13 out of 219 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marla

Traveled with partner
Liked: Staff & service, property conditions & facilities
Large rooms. Very clean. Very nice.
Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To noise, and fire place never worked
Stayed 1 night in Feb 2024

8/10 Good

Mahbubeh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hot part of breakfast was not good, friendly staff , very clean, and close to Hearst castle.
Stayed 1 night in Feb 2024

2/10 Terrible

Antti

There was nobody in reception. Thanks for Expedia who rebooked us to proper hotel ol other side of road
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and their flexibility was appreciated.
Stayed 2 nights in Jan 2024

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Manager was responsive. Breakfast had potatoes, bacon, scrambled eggs, bagels, muffins, cereal, yogurt, milk, juice, coffee. Not the freshest, but perfectly fine for a motel. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron Toto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Giridhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old place however few aspects have been remodeled like beds and TV. Inside the room was basic and clean. Has a small patio with couple of chairs. Breakfast was good with few warm choices as well like mashed potatoes, roasted sweet potatoes, and scrambled eggs.
Stayed 1 night in Dec 2023

10/10 Excellent

BYEONGGO

Disliked: Property conditions & facilities
Nice n clean unit and best service for all
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Good , cozy room and nice location
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a nice views

8/10 Good

veronica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
had a good stay, would come back again
Stayed 1 night in Dec 2023

8/10 Good

paniagua,

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place was nice and spacious. However the bathtub was clogged up but was fixed when we brought it up. The bed was very comfortable. The breakfast was not good. They had expired milk out, when we broughr it up they put it back in the refrigerator.a lady tild us they told the the staff it was expired the day before, the tosster kept tripping ehrn using both toasters at the s time, the lady restocking the food grabbed the trash to put it out, did not wash her hands and restocked the bread with no gloves. No gloves were worn when handling the food.
Stayed 2 nights in Nov 2023
Response from Tommy on Dec 4, 2023
Thank you for the Review! We will have our manager to look into the issue we are sorry for that. Come back and visit the quiet beach town of San Simeon.

10/10 Excellent

Damian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We went to Hearst Castle you couldn't beat the price. It included breakfast. Just a couple miles from downtown Cambria. I thought it was a great deal.
Stayed 1 night in Nov 2023
Response from Tommy on Dec 4, 2023
Thank you for the Review!

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tommy on Nov 16, 2023
Thank you for the Review Lauren. We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Oct 2023
Response from Tommy on Nov 5, 2023
Thank you for the perfect Review Brain! We are glad you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon.

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic birthday getaway ❤️
Stayed 2 nights in Oct 2023
Response from Tommy on Nov 2, 2023
Thank you for the Perfect Review Miguel! We are Glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was so helpful, especially when we had an issue with our TV, and the breakfast room attendant was great as well. We had a wonderful stay.
Stayed 2 nights in Oct 2023
Response from Tommy on Oct 31, 2023
Thank you for the Perfect Review Melissa! We are glad you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon!

8/10 Good

Kiri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. View was amazing, the power did go out for a while, but they got it back on after quite a few hours. Staff was excellent. The lady who served the food was very pleasant and the front desk gentleman was superb. We will be back
Stayed 2 nights in Oct 2023
Response from Tommy on Oct 24, 2023
Thank you for the perfect Review Kiri! We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, cozy room. There was a spider crawling on the bed when we entered the room.
Stayed 1 night in Oct 2023
Response from Tommy on Oct 23, 2023
Thank you for the Review! We are sorry about the issue We will have our housekeeping staff inspect the rooms. We hope you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon!

6/10 Okay

Olga

Stayed 2 nights in Oct 2023
Response from Tommy on Nov 12, 2023
Thank you for the Review! We hope you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon.

10/10 Excellent

Monique

Traveled with family
Very comfortable stay
It’s great! Rooms are big and clean. Great price for the rooms too. Nothing to complain about. Will be staying here again.
Stayed 1 night in Oct 2023
Response from Tommy on Oct 8, 2023
Thank you for the Review! We are glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great bargain, we would go back for sure...the breakfast hostess was super friendly... a good stay!
Stayed 2 nights in Sep 2023
Response from Tommy on Oct 2, 2023
Thank you for the Perfect Review! We are glad you enjoyed the stay with us. Come back and visit the quiet beach town of san simeon.

2/10 Terrible

ANIL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was so bad there was no one on the desk we have to make more then 15 phone call to get some one on front desk.
Stayed 2 nights in Sep 2023
Response from Tommy on Sep 27, 2023
Hey Anil, Thank you for the Review Hope you enjoyed the stay with us. come back and visit us again as the ocean is always calling.

2/10 Terrible

Yoselin

Stayed 1 night in Sep 2023
Response from Tommy on Oct 17, 2023
Thank you for the Review Yoselin! We are sorry you did not like the stay with us.

8/10 Good

Linda, Golden

Liked: Staff & service, property conditions & facilities
We had a good stay and the Management was very helpful
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review! Hope you enjoyed the stay with us.

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfect Review Edward! We are Glad you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room with a view of the ocean. Only suggestion is a mat for the tub would be advisable as the tub floor is very slippery.
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfect Review Darlene! We will take your suggestion into consideration! Come back and visit us again!

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the perfect Review Cheryl! We are glad you enjoyed the stay with us.

8/10 Good

Jose

Traveled with family
Liked: Staff & service, property conditions & facilities
Room next to us was full of filth like if someone homeless was living there. Patio full of crap along a car parked directly in front full of crap as well. The walls are thin in hallway you can hear people talk pretty clearly. The A/C unit was directly in front of one of the beds and blew directly onto you, had to lay down with head on foot area and feet on headboard area. Vents couldn’t be moved much to direct air away. Breakfast was ok the eggs where very soggy though. Wouldn’t recommend
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review Jose! We are sorry about the inconvenience come back and visit us again.

2/10 Terrible

Ruoyang

Stayed 1 night in Sep 2023
Response from TOMMY on Sep 27, 2023
Hey Ruoyang, Thank you for the Review. We are sorry we did not meet your expectations.

6/10 Okay

Sarkis

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms were dirty, and the breakfast was a joke
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review Sarkis! We are sorry you did not like the stay with us. We will look into the issues come back and stay with us again!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible but the stay was very good. Room was clean and the bed was amazing.
Stayed 1 night in Sep 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review Mark! i am sorry to hear there was an issue with breakfast at the hotel.

8/10 Good

Staci

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Room was great. Surrounding areas not
Room was great and obviously updated. Nice bed, great large ring light mirror and clean. Halls,stairs and outside areas including balconies really ruin what theyve done in rooms. I hope they continue to renovate quickly. Id love to leave a good review of all next time
Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank yo u for the Review Staci!

8/10 Good

Steve, Porterville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful; room and breakfast were nice.
Stayed 2 nights in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the Review! We are Glad you enjoyed the stay with us.

8/10 Good

Adrian

Traveled with family
Liked: Staff & service, room comfort
Big rooms
Great size room in a great location
Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfect Review Adrian! come back and visit us again as the ocean is always calling!

8/10 Good

Pushpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast and price.
Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the perfect Review Pushpa! We are glad you enjoyed the stay with us!

6/10 Okay

William

Disliked: Property conditions & facilities
Average at Best
This place was only ok. CONS: The room with an “ocean view” was barely an ocean view, could barely see the water since you’re so far from the water. Room was decent, but run down. Not totally clean, some damage, and the wifi was awful the entire time. Parking lot was dirty with trash and other debris all over. Continental breakfast was awful, eggs were bad, hardly any options. Water pressure was inconsistent and the water fluctuated between boiling hot and freezing cold in seconds. PROS: Close to Hearst Castle Close to elephant seal vista Close to Cambria Easy drive to Big Sur Short drive to SLO (San Luis Obispo) Overall: Place would be good in a pinch, but seek alternative options if you’re looking for any amount of amenities.
Stayed 3 nights in Aug 2023
Response from Tommy. on Sep 23, 2023
Thank you for the Review William! We are sorry for the inconvenience.

8/10 Good

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, except entrance of trash he building, it’s kind of dark, more lightning would be great
Stayed 4 nights in Aug 2023
Response from Tommy on Aug 15, 2023
Thank you for the 4 star Review! We are gald you enjoyed the stay with us. Come back and visit us again as the ocean is always calling.

6/10 Okay

David

Stayed 1 night in Aug 2023
Response from Tommy on Aug 10, 2023
Thank you for the Review David! We hope you enjoyed your stay in our newly renovated PCH! Come back and visit us again as the ocean is always calling.

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023
Response from Tommy on Sep 23, 2023
Thank you for the Perfecct Review Jeff! We are Glad you enjoyed the stay with us! Come back and visit us again as the ocean is always calling!

6/10 Okay

Deborah

Traveled with family
Disliked: Staff & service
Needs work
The hotel is listed as a Best Western but I saw no indication it actually is a BW. Nothing on any signs at all. The place has lots of potential because it seems to have been updated but I don’t think they have any staff maintaining the property. The room was reasonably clean but the outside is sketchy. Overflowing trash, trash in the parking lot, weeds growing on steps and really dirty hallways. The ice machine appeared out of order with towels wadded up under it. The shower head had a leak and the new vinyl floor had popped up along a seam. I got a cup of coffee in the morning and it was super diluted. Honestly I wouldn’t eat anything there based on the level of cleanliness of the public spaces. Also one of my neighbors was smoking pot and I could smell it in my room. It really wouldn’t take much to make the place nice. A groundskeeper and more cleaning maybe.
Stayed 1 night in Jul 2023
Response from Tommy on Aug 7, 2023
Thanks for the Review Deborah. so sorry we werent unable to meet your expectations. Will Review and hope to see you again as we get the stated things corrected.

8/10 Good

Elizabeth

Liked: Staff & service
I like the upgrades in our room, although it still needs more work. I appreciate the work already done and the fact that it has an a/c unit as well as a microwave. The carpet all down the hallways us ripped and extremely dirty. The ice machine worked but it had a huge mess which they were trying to contain with towels.
Stayed 3 nights in Jul 2023
Response from Tommy on Aug 7, 2023
Thanks for the Review Elizabeth. We hope to improve upon your review and look forword to meet your expectations next time!

8/10 Good

cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the front desk clerk. He informed us of the discount we could receive by dining at Big Sur restaurant. I liked the healthy choices for the complimentary breakfast. I liked the ample parking and quietness from the guests we were lodged with. I liked the hangers, ironing board, door hooks. I didn't like the mess outside the side entrance walkway which is what we used daily during out 4 day stay. The trashcans were overflowing daily (outside side door and by parking lot). There was much debris on side entry walkway area. I also had to sanitize the walls and hairdryer from visible dirt stains. I wish we had more areas to put out suitcases on instead of floor.
Stayed 3 nights in Jul 2023
Response from Tommy on Aug 7, 2023
Thank you for the Review Cecilia! We hope you enjoyed the beautiful bigsur area while you are here and hope to see you again.

4/10 Poor

Emmanuela

Disliked: Cleanliness, property conditions & facilities
The beds are itchy and we had insect bites. The hotel doesn’t have any warning notice of road close on hwy 1 which is the only access to the hotel resulting to 5 hr drive instead of 1 hr.
Stayed 1 night in Jul 2023
Response from Tommy on Aug 7, 2023
Thank you for the Review Emmanuela. We would like to inform that our rooms are clean and maintained to the higher standards. We would like to apologize for any inconvenience caused by the highway 1. we are unable to track every costumers whereabouts or provide real time updates on the traffic situations.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Tommy on Jul 26, 2023
Hey John, Thank you for the Perfect Review. We are glad you enjoyed your stay with us. Come back and visit us again as the ocean is always calling.

8/10 Good

Satnam

Liked: Cleanliness, staff & service, property conditions & facilities
Had a comfortable stay.
Stayed 1 night in Jul 2023
Response from Tommy on Jul 23, 2023
Thank you for the Review. Will share with our stuff. Glad you enjoyed enjoyed our newly renovated hotel in our small beach town of san simeon.

4/10 Poor

Oscar

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property didn't look very clean, the carpet at the entrance of the room was damaged, the floor inside the room had a hole that was "repaired" with tape, the towels were so stained that they looked dirty (I hope they were just stained), the bed was too hard (it would be ok for someone who likes very firm beds), the light on the mirror did not work and they did not have full size pillows, they had 5 or 6 little square pillows (also very hard)
Stayed 3 nights in Jul 2023
Response from Tommy on Jul 23, 2023
Thank you for the Review! we hope to improve upon your Review and look forward to meet your expectations next time.