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Reviews of The Morgan Hotel San Simeon

3.5 out of 5
The Morgan Hotel San Simeon
9135 Hearst Drive, San Simeon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1129 reviews" "
Rating 8 - Good. 370 out of 1129 reviews" "
Rating 6 - Okay. 107 out of 1129 reviews" "
Rating 4 - Poor. 40 out of 1129 reviews" "
Rating 2 - Terrible. 25 out of 1129 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jovis, Point Richmond

Disliked: Cleanliness, staff & service, property conditions & facilities
Noises . n3
Stayed 1 night in Mar 2024

8/10 Good

Jancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area staff should bring a pleasant vibe
Stayed 3 nights in Mar 2024

4/10 Poor

Hope

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in extremely late without any issues. The King corner room was adequate. The following day we noted blood on the carpet. I immediately informed the front desk who said it would be taken care of. Returned later in the day to find it partially cleaned. When asked about the incomplete cleaning, the front desk told me the cleaning staff claimed it wasn’t blood. We work in healthcare, it was definitely blood. I was told another room was unavailable to move to. I asked for a Manager to contact me. Six months later, no one has reached out. And breakfast offerings were terrible. Will NEVER stay here again. I do NOT recommend this place.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

terence, Halfmoon Bay

Traveled with group
Area 1980’s no new builds some restaurants closed and empty buildings.
Stayed 2 nights in Mar 2024
Response from Guest services - The Morgan Hotel. on Mar 23, 2024
We appreciate your feedback and are sorry to hear that your experience was not as positive as we would have hoped. We are constantly working to improve our surroundings and offerings to provide the best experience for our guests. Thank you again for staying with us.

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peacefull
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a group of about 30 people staying. Most of us are seniors or near that age. The hotel staff were very helpful by allowing us the opportunity to visit in the breakfast and lobby area in the afternoon and evening hours. We had a very pleasant stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and will stay here again when in town.
Stayed 2 nights in Mar 2024
Response from JGuerrero on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay the view was nice
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 19, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit outdated, but a very good value. The check in person was very kind and helpful.
Stayed 1 night in Mar 2024
Response from JGuerrero on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and comfortable place.
Stayed 3 nights in Feb 2024
Response from JGuerrero on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, well decorated with drawings of the Castle. Welcoming and helpful staff!
Stayed 1 night in Mar 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Gerardo

Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Traveled with family
Great location. Good breakfast choices.
Stayed 2 nights in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again.

6/10 Okay

Tammy

Traveled with group
Liked: Cleanliness
No air conditioning, no internet
Stayed 2 nights in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Tonya

Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quaint, comfortable, and relaxing place to stay. Exceeded all our expectations and we will certainly stay here again for our next visit to the area!
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel very friendly clean. Good breakfast short drive to hurst castle. The ocean view and the walk breath taking. I can't wait to come back
Stayed 2 nights in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Bonnie, Hanford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have pets but the room I was given smelled like a pet store. Had to sleep with the windows open.
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

10/10 Excellent

Joy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Morgan Hotel was terrific! Staff was thoughtful and kind. We brought our golden retriever . Had a great time! Thank you!! Rick and Joy
Stayed 3 nights in Jan 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Micah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area
Stayed 2 nights in Dec 2023
Response from JGuerrero on Mar 10, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from Guest Services - The Morgan Hotel. on Mar 23, 2024
We are so grateful for your glowing review and for choosing our hotel for your stay. It brings us immense joy to hear that you had a wonderful time with us. Your feedback is truly appreciated, and we can't wait to have you back for another remarkable visit.

10/10 Excellent

CURTIS

Stayed 1 night in Feb 2024
Response from Guest Services - The Morgan Hotel on Mar 23, 2024
Your review means the world to us! We are overjoyed to know that you had a memorable stay at our hotel. It was a pleasure serving you, and we hope to see you again soon for another exceptional experience.

10/10 Excellent

Kate, Quincy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really good hotel for a one night staying trip. My family is on a road trip to SF and order one night staying. Two big beds and spacious room for 3-4 ppl staying. Highly recommended!
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The Night shift manager was attentive to our needs and requests
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Genadi

Stayed 1 night in Feb 2024

8/10 Good

EYAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from JGuerrero on Mar 10, 2024
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024

10/10 Excellent

Weijun

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from JGuerrero on Mar 10, 2024
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from JGuerrero on Mar 10, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Cong

Traveled with family
Liked: Amenities
Everything is beyond my expectation. I would love to come back again
Stayed 1 night in Jan 2024
Response from JGuerrero on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Brandi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from JGuerrero on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Quintin

Traveled with family
It's a bit run down. Stains on the curtain. The room we stayed in you can hear the toilet flush all night long.. The second night there the power went out. The hotel had nothing to do with it. All of San Simeon was out !!! Lucky we had an early dinner. Since the power then out I heard the stars were beautiful from other guests. Breakfast is simple...
Stayed 2 nights in Jan 2024
Response from JGuerrero on Jan 21, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

ALFA, corona

Stayed 1 night in Jan 2024
Response from JGuerrero on Jan 21, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Mateo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JGuerrero on Jan 21, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Fabio, Milpitas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean place. Convenient location for Hearst Castle tour
Stayed 1 night in Jan 2024
Response from JGuerrero on Jan 21, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We found the Morgan a couple of years ago and made it a special destination. This is the second New Year we have spent here. Somehow our Jr. Suite was wonky this go round. A light was out, another half-burned, and an important chair was missing. The shower didn't have a shelf to set anything on. The smoke and carbon detectors shone lights directly at the bed, waking me up and making me a bit nervous all night. Just little annoyances, however we considered asking to change suites... Good stuff: The bathtub is PERFECT! A giant, deep treasure in which to set off a (bath) bomb. Note: Magic Fairy makes incredible bath bombs. There is always a great view and a fireplace. The housekeeping is wonderful, taking their time with details, folding towels into charming creations. There is a morning breakfast downstairs with good coffee, waffles, bagels, cereal and bakery treats. The Morgan is a nice place to stay and very quiet most of the time. It is located between Cambria and Hearst Castle. We will certainly be back.
Stayed 4 nights in Dec 2023
Response from JGuerrero on Jan 21, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Janeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel and didn't even mind being in their overflow hotel. BUT, the beds were HORRIBLE... and looked quite old. If your body needs support, don't book here until they invest in new beds.
Stayed 2 nights in Dec 2023
Response from JGuerrero on Jan 21, 2024
Thank you for staying with us. We apologize for any inconvenience you experienced while you were here. Your feedback is especially important and will be shared to ensure better future stays. Please consider staying with us again if you return to the area

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JGuerrero on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

4/10 Poor

syed

Liked: Staff & service
Disliked: Property conditions & facilities
The property is located in a beautiful area. However, there are limited dining or other store options in the area. It is not walkable to many locations. The walls are extremely thin so you can hear your neighbors and vice versa. They do not have enough people working in the buffet. They ran out of eggs and some other food even thugh it was not a busy season.
Stayed 2 nights in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with the staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful, quiet place where you can hear the ocean’s roar at night. Staff was immediately responsive when we left our Kindle behind. Waffles for breakfast, plus a selection of fruit, muffins and cereals. Great coffee too. Easy parking, clean accommodations. We had a restful stay.
Stayed 1 night in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Gordon, Chandler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was cozy, fireplace a nice extra.
Stayed 2 nights in Dec 2023
Response from JGuerrero on Jan 8, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Vered

Liked: Cleanliness, staff & service, property conditions & facilities
The location was beautiful. Also the hotel itself was delightful. The breakfast was very carb-heavy, but otherwise, I recommend the place.
Stayed 1 night in Dec 2023
Response from JGuerrero on Mar 10, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for a reasonable price. This was a family trip to celebrate Christmas. We stayed in the main hotel. The grandchildren loved the pool which was heated to 80 degrees. The hotel was conveniently located for visiting Hearst Castle, the elephant seals and Cambria. I would stay there again.
Stayed 3 nights in Dec 2023
Response from JGuerrero on Jan 8, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above. The Morgan is a great place to stay!
Stayed 1 night in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

8/10 Good

Stacey, Oyster Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Only 5 minute drive to Hearst Castle, has pool and has continental breakfast. Very convenient!
Stayed 1 night in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful ocean stay
Like how quiet this hotel is- only noise at night is ocean. Clean, comfortable- low eco score due to all the throwaways at breakfast. Friendly, helpful staff.
Stayed 3 nights in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again

10/10 Excellent

Loretta, Monterey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

6/10 Okay

Charleen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JGuerrero on Jan 8, 2024
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again.