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Reviews of The Morgan Hotel San Simeon

3.5 out of 5
The Morgan Hotel San Simeon
9135 Hearst Drive, San Simeon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1114 reviews" "
Rating 8 - Good. 361 out of 1114 reviews" "
Rating 6 - Okay. 105 out of 1114 reviews" "
Rating 4 - Poor. 38 out of 1114 reviews" "
Rating 2 - Terrible. 24 out of 1114 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely 3 Star.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamilette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the sheets change it every day and tha bath towels too
Stayed 2 nights in Apr 2024

10/10 Excellent

Georgia

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room--I liked the fireplace, as it was a little cool while we were there. Lovely setting and beautiful view--there were whales right off the beach nearby!
Stayed 2 nights in Mar 2024
Response from JGuerrero on Apr 22, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 2 nights in Apr 2024
Response from JGuerrero on Apr 22, 2024
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 22, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with the staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Kwok Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is Good so far
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 22, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Das Frühstück war nicht einmal ansatzweise gut Der Rest sehr zu empfehlen
Stayed 2 nights in Apr 2024
Response from JGuerrero on Apr 22, 2024
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was excellent. Staff was great. Had a cable box issue and they moved us to a diffrent room. We'll be coming back! Outstanding!!!
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 22, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon

6/10 Okay

Yi, BOTHELL

Traveled with family
Just average hotel, ok for one night
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 14, 2024
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

6/10 Okay

Pam

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Hotel needs an upgrade. The carpet in the room needed a deep clean. Old and dirty upholsters changed in the room. You roll to the centre of the bed. Mattress need to be replaced.
Stayed 3 nights in Apr 2024
Response from JGuerrero on Apr 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Morgan is clean, quit and close to dining options. We had no complaints. Also, close to the ocean.
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 14, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JGuerrero on Apr 14, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Lawrence

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from JGuerrero on Apr 14, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it is a clean property. I did not like that my room was not cleaned while I was a guest.
Stayed 2 nights in Mar 2024
Response from JGuerrero on Apr 7, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very clean. I’m very pleased and would stay here again.
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 7, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JGuerrero on Apr 7, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Lucia

Stayed 1 night in Mar 2024
Response from JGuerrero on Apr 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

8/10 Good

Sanaz

Stayed 1 night in Mar 2024
Response from JGuerrero on Apr 22, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Victoria Tham, Andover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again if we are in the area.
Stayed 1 night in Mar 2024
Response from JGuerrero on Apr 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

SueAnn

Liked: Cleanliness
The hotel room was wonderful! Fireplace in the room—wonderful! Stairs, not so good. Found ants in my room. Breakfast was not for me—didn’t like the choices
Stayed 4 nights in Mar 2024
Response from JGuerrero on Mar 29, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Michelle

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our first room was infested with ants. They moved us to a different room. On our last day I woke up to a tick on me in bed.
Stayed 2 nights in Mar 2024
Response from JGuerrero on Mar 29, 2024
I would like to first thank you for taking the time to leave a review about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive to ensure our guests receive the up most customer care and cleanliness during their stay. It is disappointing that you did not receive that while here with us.

2/10 Terrible

Jovis, Point Richmond

Disliked: Cleanliness, staff & service, property conditions & facilities
Noises . n3
Stayed 1 night in Mar 2024
Response from JGuerrero on Mar 29, 2024
I would like to first thank you for taking the time to leave a review about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive to ensure our guests receive the up most customer care and cleanliness during their stay. It is disappointing that you did not receive that while here with us.

8/10 Good

Jancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area staff should bring a pleasant vibe
Stayed 3 nights in Mar 2024
Response from JGuerrero on Mar 29, 2024
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

4/10 Poor

Hope

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in extremely late without any issues. The King corner room was adequate. The following day we noted blood on the carpet. I immediately informed the front desk who said it would be taken care of. Returned later in the day to find it partially cleaned. When asked about the incomplete cleaning, the front desk told me the cleaning staff claimed it wasn’t blood. We work in healthcare, it was definitely blood. I was told another room was unavailable to move to. I asked for a Manager to contact me. Six months later, no one has reached out. And breakfast offerings were terrible. Will NEVER stay here again. I do NOT recommend this place.
Response from JGuerrero on Mar 29, 2024
hank you for taking the time to submit a review about the hotel. I am sorry that your review is not a positive one. It is our goal at the hotel for our guest to experience a clean room and a problem free stay.Our management team has reviewed your comments and will take your feedback very seriously. Thank you for sharing your comments and concerns.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JGuerrero on Mar 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

terence, Halfmoon Bay

Traveled with group
Area 1980’s no new builds some restaurants closed and empty buildings.
Stayed 2 nights in Mar 2024
Response from Guest services - The Morgan Hotel. on Mar 23, 2024
We appreciate your feedback and are sorry to hear that your experience was not as positive as we would have hoped. We are constantly working to improve our surroundings and offerings to provide the best experience for our guests. Thank you again for staying with us.

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peacefull
Stayed 1 night in Mar 2024
Response from JGuerrero on Mar 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Dorothy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a group of about 30 people staying. Most of us are seniors or near that age. The hotel staff were very helpful by allowing us the opportunity to visit in the breakfast and lobby area in the afternoon and evening hours. We had a very pleasant stay.
Stayed 2 nights in Mar 2024
Response from JGuerrero on Mar 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and will stay here again when in town.
Stayed 2 nights in Mar 2024
Response from JGuerrero on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay the view was nice
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 19, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit outdated, but a very good value. The check in person was very kind and helpful.
Stayed 1 night in Mar 2024
Response from JGuerrero on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and comfortable place.
Stayed 3 nights in Feb 2024
Response from JGuerrero on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is especially important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jungwon

Stayed 1 night in Mar 2024
Response from JGuerrero on Apr 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, well decorated with drawings of the Castle. Welcoming and helpful staff!
Stayed 1 night in Mar 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Gerardo

Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future

10/10 Excellent

Edward

Traveled with family
Great location. Good breakfast choices.
Stayed 2 nights in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again.

6/10 Okay

Tammy

Traveled with group
Liked: Cleanliness
No air conditioning, no internet
Stayed 2 nights in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Tonya

Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quaint, comfortable, and relaxing place to stay. Exceeded all our expectations and we will certainly stay here again for our next visit to the area!
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel very friendly clean. Good breakfast short drive to hurst castle. The ocean view and the walk breath taking. I can't wait to come back
Stayed 2 nights in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Bonnie, Hanford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have pets but the room I was given smelled like a pet store. Had to sleep with the windows open.
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to leave us such a detailed review. I am disappointed to hear about your experience on your recent stay. I just want to assure you that our hotel is proud of its level of service, cleanliness, and quality of its product. I apologize that we fell below your expectations on this day. I do hope you decide to give us another chance for a future stay.

10/10 Excellent

Joy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Morgan Hotel was terrific! Staff was thoughtful and kind. We brought our golden retriever . Had a great time! Thank you!! Rick and Joy
Stayed 3 nights in Jan 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Micah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area
Stayed 2 nights in Dec 2023
Response from JGuerrero on Mar 10, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from Guest Services - The Morgan Hotel. on Mar 23, 2024
We are so grateful for your glowing review and for choosing our hotel for your stay. It brings us immense joy to hear that you had a wonderful time with us. Your feedback is truly appreciated, and we can't wait to have you back for another remarkable visit.

10/10 Excellent

CURTIS

Stayed 1 night in Feb 2024
Response from Guest Services - The Morgan Hotel on Mar 23, 2024
Your review means the world to us! We are overjoyed to know that you had a memorable stay at our hotel. It was a pleasure serving you, and we hope to see you again soon for another exceptional experience.

10/10 Excellent

Kate, Quincy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really good hotel for a one night staying trip. My family is on a road trip to SF and order one night staying. Two big beds and spacious room for 3-4 ppl staying. Highly recommended!
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The Night shift manager was attentive to our needs and requests
Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 10, 2024
Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to San Simeon.

10/10 Excellent

Genadi

Stayed 1 night in Feb 2024
Response from JGuerrero on Mar 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is especially important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

EYAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from JGuerrero on Mar 10, 2024
Thanks for staying with us, and for the great review. It is nice to hear that the location was ideal and that you enjoyed our services and amenities. If you return to the area in the future, please consider staying with us again.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from JGuerrero on Mar 29, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.