Ratings based on 211 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Falls short

Posted May 4, 2016
Great location, wonderful staff. Lobby area is very comfortable to eat work or just chill. Superior room is in bad shape, nice little private balcony but not very accommodating if you have lots of cloths there is no furniture just a make shift wall unit poorly done. Nowhere to sit and work and hardly any plugs to charge your stuff. Bathroom was dirty found someone's hair in the tub, wine glass was dirty not cleaned properly. I do like the vibe here but falls short for me.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Nice boutique hotel in quiet neighbourhood

Posted Apr 27, 2016
Pros: The staff, the communual areas, and the bedrooms and bathrooms were well apointed. Value for money.
Cons: Breakfast
Location: Nice residential neighbourhood adjacent to a school and little park. Plent of shops and restauarants and metro station.
Townhouse 12 is part of a small chain of boutique hotels, based in Milan. I had previously stayed in another of their hotels in Turin, which was probably nicer, but more expensive. The staff are all, without exception friendly and helpful, with advice on any number of things including local restaurants. The common areas were well appointed with comfortable settees, etc. My room was not quite what I expected, but that was probably my fault. I was travelling on my own and had booked a junior suite, (the cheaper of the two), and found that instead of having a bedroom and a separate living area, I had got, in effect, two bedrooms and two bathrooms; ideal for a family, but not really for a single person. As is the tradition in Townhouse hotels, breakfast is taken communally around a large table, which some people may like, and others may not. The breakfast was very ordinary. The hotel is situated in a nice neighbourhood with plenty of shops and restaurants. It is about a 40 minute walk to the centre, but the recently opened metro station right outside the hotel means it is very accessible.
5 out of 5
by Brigit Pui Kee

This traveler left a rating score only Posted Apr 10, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Charm and elegance

Posted Oct 5, 2015
Quiet but convenient location, great modern design, nice people, good breakfast and robes. Room was small, but not unusuallying so.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 21, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Budapest

Townhouse 31 / not 12

Posted Aug 25, 2015
About 2 weeks before our stay (two bookings, twice in a 10 day interval), I received an email informing that Townhouse 12 would be closed due to an emergency renovation and we were moved, upon our agreement, to Townhouse 31. Therefore, this review is regarding Townhouse 31 and not Townhouse 12. Overall, the concept is the same as the 12 - however, I believe that the main difference between the two is that 12 is much more intimate; modern and pleasing than 31. Though the staff was nice, location was good, and, as mentioned, concept was consistent, it seemed a bit outdated in comparison with 12. I've stayed in 12 last year and completely recommend! 31 - also can recommend, however prefer 12.
5 out of 5
by Chao-Cheng

This traveler left a rating score only Posted Aug 2, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to a subway stop, quiet area, lovely hotel

Posted Jun 18, 2015
Hotel was great, amenities were perfect, hotel staff is so nice ... I had an early departure time and they made me and my friend a special breakfast without charge before the actual breakfast started (delicious food), room service was delicious, helped find our way around the city... Overall great hotel
5 out of 5
Recommended
for Couples
by Chloe

Friendly staff, nice decor and beautiful reception.

Posted Dec 3, 2014 on HotelClub
We stayed for honeymoon and they gave us red wines as gift. Staff was super helpful and nice to chat to. They gave us a room with balcony. Love the decor of the hotel and had a great breakfast.