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Reviews of Albatres Palace Hotel

4 out of 5
Albatres Palace Hotel
Via Mesagne, 147, San Vito dei Normanni, BR

Reviews

8.2

Very Good

Rating 10 - Excellent. 8 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel is self was nice,a s were the staff members. However, the location was so so and you had to pay extra for parking.
Stayed 2 nights in Aug 2019
Response from Emanuele on Aug 25, 2019
Dear Guest, We regret that our staff didn't find it nice. the internal parking is video monitored and it is indicated that it is payment, but on the road near the entrance is free. Greetings

8/10 Good

joseph a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay.
It was OK. Hotel & staff great.
Stayed 4 nights in Aug 2017
Thank you so much for your opinion. We hope to see you again ;-)

8/10 Good

JenAnd, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
This hotel is quite new with good facilities, the room was comfortable and clean. Just a ten minute walk takes you to the centre. The reception staff were very helpful and courteous. The breakfast was disappointing with croissants and pastries that were stale and no fresh coffee served (this was the only hotel we have stayed at in Italy where this has happened) to add to this the waiter didn't acknowledge us and disappeared for ages leaving guests waiting for items to be replenished and when we asked for fresh coffee he just looked at us and then disappeared outside on his phone and failed to return. Our complaint to reception was handled well but this lets the hotel down when other staff are working hard for their guests.
Response from Maria Grazia - General Manager on Sep 5, 2016
Dear Guest, we are really really proud of our review, thank you so much! Regarding the waiter's attitude, we hand you our apology, rarely this type of things happens, however we are really so so sorry! We hope to see you again. Kind regards, Albatres Palace Hotel****L

6/10 Okay

Joe W, New york, NY

Liked: Cleanliness, property conditions & facilities
Centrally located
It as a nice Hotel, It was very clean just the decor was a little exaggerated for me. but nice. as for the AC ( problem in all italy) or americans it didn't work , but my italian friends who are not use to ac said they felt it.
Response from Angelo - Front Office on Sep 6, 2016
Dearest Guest, we are proud of yours review. We hope to see you again soon! Albatres Palace Hotel****L

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness

10/10 Excellent

Ambra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel
Location molto pulita, personale gentile e cordiale,ottima posizione per poter visitare il Salento a 10 minuti Ostuni. La cittadina di San Vito dei Normanni è stata una bella scoperta.
Stayed 2 nights in Sep 2019

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima struttura
Struttura di livello, vale le stelle che dichiara. Personale molto cortese e disponibile
Stayed 2 nights in Sep 2019

10/10 Excellent

Daniela, Roma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura moderna, con una piscina riservata è lontana da occhi indiscreti. Letto comodissimo, se proprio V dovessi migliorare qualcosa curerei maggiormente la colazione: no miele in buste monodose ma barattolo in vetro, più prodotti tipici della Puglia e non le solite torte
Stayed 4 nights in Aug 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo, consigliato
Hotel molto ben organizzato. Personale gentile e disponibile. Al mattino si può usufruire di una colazione abbondante e con una vasta scelta di prodotti(cornetti, frutta fresca, ciambelle e panini con salumi). Le camere molto pulite e accoglienti peccato per il wifi perché c'era un guasto Nel complesso un hotel molto buono lo consiglierei a chiunque.
Stayed 2 nights in Aug 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobry hotel na krótkie i dłuższe pobyty.
Luksusowy hotel z basenem na obrzeżach miasta. Bardzo uprzejma obsługa. Pokój przestronny czysty, łóżko wygodne, łazienka nowoczesna, dobrze zaopatrzona.
Stayed 1 night in Aug 2019
Response from Emanuele on Aug 25, 2019
Thanks a lot. Come and visit us again. Greetings

6/10 Okay

Mario, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel
Der Aufenthalt von 2 Wochen wurde vom Personal stets mit grosse Mühe sehr angenehm gestaltet. Freundliches Personal und sehr hervorkommend. Das Hotel befindet sich an der Peripherie des Ortes, man erreicht aber zu Fuss in ca. 10 Minuten das Zentrum. Leider fanden wir den Frühstück furchtbar langweilig, es gab in den 2 Wochen immer das selbe, es wurde nie eine Abwechslung eingeführt, trotz mehrmaliges darauf hinweisen. Öfters waren bestimmte Lebensmittel wie z. B. Müsli oder Naturjoghurt nicht mehr vorrätig und wurden nicht nachgefüllt. Der Service sollte beim Frühstücken den Kunden mehr Aufmerksamkeit schenken und von sich nachfragen, ob noch Kaffee oder Tee gewünscht wird, auch das Buffet sollte im Auge behalten und nachgefüllt werden, wenn nötig. Würden gerne wiederkommen, wenn das Frühstück aufgebessert wird.
Stayed 14 nights in Aug 2018
Response from Maria Grazia on Sep 19, 2018
Thank you for your contribution. Breakfast is varied, especially fruit and pastries. When there is more movement, it may happen that the replacement is not done in quick times but there is the waiter to whom you can make your requests. However, unlike many other hotels, ours is one of the few that offers hot drinks from the bar (cappuccino, coffee, coffee, tea, espressino ...) and NOT from the machines. ******* Danke für Ihren Beitrag. Das Frühstück ist vielfältig, vor allem Obst und Gebäck. Wenn es mehr Bewegung gibt, kann es vorkommen, dass der Ersatz nicht in schnellen Zeiten erfolgt, aber es gibt den Kellner, an den Sie Ihre Anfragen richten können. Aber im Gegensatz zu vielen anderen Hotels, ist unser eines der wenigen, die heiße Getränke von der Bar (Cappuccino, Kaffee, Kaffee, Tee, Espressino ...) und nicht von den Automaten bietet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giusto relax
Nel complesso..soddisfacente. Personale gentile..camere spaziose e pulite. Colazione abbondante. Lo consigliamo.
Stayed 3 nights in Aug 2018
Response from MG on Sep 14, 2018
Grazie per la Sua opinione. Ci auspichiamo di riceverLa in futuro. Cordiali saluti

8/10 Good

Francesco, Italy, cosenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiare
Ambiente consigliato per un pernottamento tranquillo ma senza pretese.
Stayed 7 nights in Aug 2018
Response from MG on Sep 14, 2018
Grazie per la Sua opinione. Cordiali saluti.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Maria Grazia on Aug 1, 2018
Thank you so much! Best regards

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent och fräscht
Endast en övernattning pga genomresa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel
La stanza era come ci aspettavamo e anche se abbiamo soggiornato per una sola notte siamo stati benissimo, il personale è stato disponibile e gentile, la colazione è stata ottima e abbondante.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Albergo di recente ristrutturazione. Confortevole
Breve soggiorno. Sistemazione auto in garage un po' difficoltoso