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Reviews of Chimney House Hotel

3.5 out of 5
Chimney House Hotel
Congleton Road, Sandbach, England

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 309 reviews" "
Rating 8 - Good. 121 out of 309 reviews" "
Rating 6 - Okay. 65 out of 309 reviews" "
Rating 4 - Poor. 30 out of 309 reviews" "
Rating 2 - Terrible. 19 out of 309 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ernie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
This hotel was dirty. Under staffed. Disorganised. Broken drawers. Mouldy bathrooms. No food or bar facilities. Leaking roofs. Dark. Dingy. A disgrace.
Stayed 3 nights in Aug 2021

6/10 Okay

Shazlu

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Our opinion
We felt cold in the hotel and a musty smell all round problem with door card had to keep going to reception to have it re charged and very disappointed with breakfast whan arriving at hotelthe roon had some one elses mask left in wont be back x
Stayed 1 night in Jul 2021

6/10 Okay

Rosemary

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy it’s classic style and tranquil setting so close to the busy motorway.
Stayed 1 night in Jul 2021

4/10 Poor

Michelle

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bit run down. No WiFi in room. Only came on when you walked to the reception
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Despite paying for bed & full breakfast as advertised on both the Expedia & the hotel's own site what we were given was a so called "grab & go" which contained cereal but with warm milk so not possible to eat, out of date biscuits, a tea bag/coffee sachet, warm juice so again not possible to drink, a croissant with jam the only edible thing. This was advertised as £7 per head but if we'd paid room only we'd have been satisfied as it is we feel ripped off by paying an unnecessary £28 over 2 days. Additionally, the hotel ground are a mess & the hotel itself needs seriously upgrading, It's got the potential but as it stands it's a disgrace.
Stayed 2 nights in May 2021

2/10 Terrible

Matthew

Stayed 1 night in Mar 2020

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

K&H, Yeovil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in, quite although this could have been due to the COVID-19 Problems.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

suki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Morten

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice, but not comfy sleep
The sleep isn’t the greatest with those narrow beds. The double duvet is very small too, only just capable of touching the sides, if you snuggle up very closely. Pillows are far too small, even with two for each
Stayed 1 night in Feb 2020

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Chris

Stayed 1 night in Jan 2020

4/10 Poor

Fiona

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor for a 3* hotel
Not so good, heating wouldn't come on, aircon broken with bare wires showing. Carpet threadbare in places, dirty and poorly maintained
Stayed 2 nights in Jan 2020

8/10 Good

Joanna

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stay
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good
Lovely place but freezing in the room, couldnt figure out the heating.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I move on two crutches. There was no offer to assist me with baggage. Lack of communication between staff: when I asked to use the cold breakfast buffet at 7.30 am, initially I was told I could not access breakfast until 8.00; when I pursued the idea and said that the day staff had suggested (the previous evening) that I could get some food earlier than 8, the person on Reception was very helpful in getting food for me as requested. I could not find the heating control in my room: when a person came to fix it, at first he couldn't either. At no time during the night was any warm air produced. Finally you need a sign to the hotel which can be read as you approach from Congleton !
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
Warm room, clean really comfy bed does need updating a bit. Food really nice.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good breakfast. Excellent value for money.
Stayed 1 night in Jan 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget option for M6 stop
Great location just off the M6. Excellent option to break up a long journey. Night receptionist was so helpful and friendly. Will be back.
Stayed 1 night in Jan 2020

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Works Xmas party, great atmosphere, staff great, would go again
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

nigel caroline

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Damian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and lovely staff
Stayed 1 night in Dec 2019

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ecellent
Good location for Sandbach. Quiet room. Lovely countryside view from room.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Beverley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As we were out of season, Drinks were expensive, access to food during the day was limited due to no full time chef. But plenty of restaurants and bars close by at Sandbach. Comfortable rooms, but annoying fob room key card that had to be swiped at the desk after each day use as it didn’t open the day. Hotel is set in good location and it was a pleasant stay with staff very helpful all the time. Certainly worth a re visit.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from to M6 junction. Lots of parking.
Stayed 1 night in Nov 2019

8/10 Good

hywel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was efficient, our room was old and in need of a bit of money spending on it - but clean. All staff were friendly and the communal areas were beautifully decorated and clean.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Neil

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

AUDREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place, clean and well run. Rooms are cosy with coffee tea making facilities. The bed was a little small and dipped in the middle tho.
Stayed 1 night in Nov 2019

6/10 Okay

Julian

Business traveler
Liked: Cleanliness, property conditions & facilities
ood value
Reasonable stay. This was an economy room and was good value for that. Plenty of te and coffee in the room. Didn't have any meals. I thought that being very close to the M6 it would be noisy but it wasn't
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Basic and functional. Welcoming staff on arrival. Good breakfast
Stayed 2 nights in Oct 2019

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place with wonderful staff
Last minute booking due to delays on M6. Was worried about some of the negative reviews, but couldn’t agree with them! Service was friendly and outstanding. Food was really good. Agree the choice for dinner is limited but the quality was excellent and certainly no complaints. Breakfast was good too. Room was lovely, everything needed including a new air con u it to ensure the room wasn’t too hot at night. Great location just off the M6 too. Would definitely stay again!
Stayed 1 night in Oct 2019

10/10 Excellent

Damien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Susan

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Adequate
Travelled up from Southampton for a friends wedding in near by Sandhole Oak Barn. We stayed for 2 nights
Stayed 2 nights in Oct 2019