Posted Feb 28, 2016
I booked this hotel through Expedia for a volleyball tournament, mainly due to price and location. Next time, I will learn to read the reviews first. Everything I read was true. I had a smoking room, but because I booked through Expedia, they wouldn't let me switch to a non-smoking room. The room reeked of smoke. It was also quite dirty. The carpet had food crumbs all over it. There were stains on the lamp shades and the box springs of beds. We stayed for about 10 minutes, then left to another MUCH nicer hotel down the street.
Comment from Hotel Management
Mar 3, 2016 by The Management Staff, Hotel Management
Thank you for taking the time to share your concerns with us. We strive to make each stay a pleasant one and we apologize that you were not happy. Our goal is to make it right and I am sorry that the desk clerk was not accomodating to you for your non smoking room request. Please know this is an isolated incident and not our standard way of treating our valued guests such as yourself. We do care that each room is clean and fresh and are always ready to do what it takes to make each guest happy. Improvements and upgrades are in the works and we hope that you will give us another opportunity to make it right!