In-room safe, desk, laptop workspace, soundproofing

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
840 Sean Dr, Fremont, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 254 out of 527 reviews" "
Rating 8 - Good. 170 out of 527 reviews" "
Rating 6 - Okay. 65 out of 527 reviews" "
Rating 4 - Poor. 25 out of 527 reviews" "
Rating 2 - Terrible. 13 out of 527 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

margarita, bronx

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
We appreciate your business and are happy that you enjoyed your stay. Safe Travels.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Great to see we earned a 5 out of 5 from you. We are glad you enjoyed your stay.

8/10 Good

Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was clean and just the right temperature.
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Hey Wesley,Great to hear that you enjoyed our indoor heated pool during your recent stay. We hope that you will choose to stay with us again.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and like the remodel and priced right
Stayed 2 nights in Feb 2024
Response from GM on Mar 23, 2024
Rick,It is great to hear that you found your room to be clean and you liked the remodel and the value you received. We hope to see you again soon.

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only problem was lack of sufficient lighting for reading. A floor lamp behind the chair in the room would be wnderful.
Stayed 1 night in Feb 2024
Response from GM on Mar 23, 2024
Ron,Thank you for your feedback about your stay. It is great to hear that you enjoyed your stay. I will check and see what room you were in as some of our rooms do have a light for reading.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy registration and easy check out.
Stayed 1 night in Feb 2024
Response from GM on Apr 5, 2024
Thank you for staying with us and for the feedback about your stay. We hope to see you again soon.

6/10 Okay

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a jacuzzi suite. The suite was great! We did not like that the room above us decided to fill their jacuzzi tub at 4AM! Needless to say, we were then awake, as it sounded like OUR jacuzzi tub was on. So much for soundproofed rooms as they report.
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
We appreciate your recent stay with us here. I am sorry to hear that you were woke up by a loud jacuzzi. It could be because the motor is going out and we will get it checked out immediately.

2/10 Terrible

Antonia

Stayed 1 night in Feb 2024
Response from GM on Mar 23, 2024
We appreciate you staying with us recently and we do our best to make sure everyone enjoys their stay with us.The reservation came to us as at "kitchenette suite" and not a jacuzzi suite.We hope that you will stay with us again.

10/10 Excellent

Brian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast ended an hour early on weekdays which was confusing!! Leave the hours the same all week which makes it consistent for folks who stay Sat and Sun nights. We got on road with no breakfast Monday…that was hard. I guess breakfast was cut short by an hour on the weekdays, never thought to ask.
Stayed 2 nights in Feb 2024
Response from GM on Feb 15, 2024
Thank you for staying with us recently. We are delighted we earned a 5 out of 5 score from you. I am sorry about the confusion on the breakfast. We do our best to communicate the times with our guests as we have it written on the keycard envelopes, on the printout that we give all guests at check-in and also we have signage at the desk and in the breakfast area. If you ever miss it we are always willing to get you whatever we can.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Feb 2024
Response from GM on Feb 15, 2024
Hi Timothy,We appreciate your feedback and appreciate the kind words about our staff. It is much appreciated.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Clean and welcoming environment. Will defibrillator stay again
Stayed 3 nights in Jan 2024
Response from GM on Feb 8, 2024
Hi Timothy. Thank you for commenting about your stay with us. It is great to hear that you enjoyed your stay with us and found your room to be clean and welcoming. We look forward to seeing you again.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 15, 2024
Thank you for staying with us and for the feedback. It is great to see that you enjoyed your stay with us. We hope that you will stay with us again.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Love location of hotel. Have stayed here in the past. The renovation did not improve. Not enough drawer space in the rooms now. Nice addition of comfy chair, but too dark in the main section of the room to read or work. Needs much more light!
Stayed 4 nights in Dec 2023
Response from GM on Feb 8, 2024
I am glad to hear that the location works well for you. I am sorry you do not like the renovation. I feel you are definitely in the minority but everyone is entitled to their opinion. We do have new lighting throughout the room but we appreciate your comments and hope that we can find a room type that you like if you choose to stay with us again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 8, 2024
Thank you for letting us know about your stay. It is great to earn a 5 from you. Safe Travels.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel is wonderful. Everything was very clean the beds were comfortable. Parking was convenient. Breakfast was plentiful (2 entrees!!), hot, replaced as needed. The hot water for tea was hot and did not taste like coffee, and the eating area was clean. One of the best hotels I have stayed in.
Stayed 1 night in Dec 2023
Response from GM on Feb 8, 2024
Greetings Connie. Thank you for your great review after your stay. I am glad you enjoyed breakfast. We feel that we put out one of the best breakfasts for a midscale hotel around. I will share your comments with our staff as well. We hope to see you again soon.

10/10 Excellent

Cordelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
We had an excellent stay. Friendly staff, room clean, safe area.
Stayed 2 nights in Dec 2023
Response from GM on Feb 8, 2024
Thank you for choosing to stay here at the Comfort Inn and Suites. We hope to see you soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night and was pleased. The man that checked us in was very nice and polite. Even personable. The room was spotless and the bed was comfy!
Stayed 1 night in Dec 2023
Response from GM on Feb 8, 2024
Amanda,Thank you for the kind words about your recent stay. I am glad to hear that you had a room that was spotlessly clean for you and the brand new bed was comfortable. We look forward to giving you the same accomodations on your next visit.

10/10 Excellent

Bryan

Stayed 6 nights in Dec 2023
Response from GM on Feb 8, 2024
We apreciate your business and your feedback. We hope that you will stay with us again when in the Fremont area.

10/10 Excellent

Richard, Bayside

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast! Couldn’t adjust shower head. Was stuck. Minor though.
Stayed 1 night in Dec 2023
Response from GM on Feb 8, 2024
Thank you for letting us know about your stay with us. I am happy to see you enjoyed breakfast at our hotel and we will get the shower head looked at.

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023
Response from GM on Feb 8, 2024
Great to see that we earned a 5 out of 5 from you. We hope you will stay again soon.

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from GM on Feb 8, 2024
Good Afternoon Scott. I am glad to see that we earned a perfect score from you after your recent stay. Our staff works very hard to make sure all of our guests are comfortable and happy. We look forward to seeing you again soon.

8/10 Good

Marbin

Response from GM on Feb 8, 2024
Hi Marbin. Thank you for staying and for letting us know about your stay. We hope that you will stay with us again so we can earn a 5 from you.

10/10 Excellent

Kenneth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated property and room. Reasonable pet fee
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Good Afternoon Kenneth. Great to hear that you found your room to be clean and updated. We are just finishing a major renovation. We hope to see you again when you are in the Fremont area.

10/10 Excellent

Cordelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendly staff and clean.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Hello Cordelia,Great to hear that our hotel location worked well for you and that you enjoyed your clean room. We hope to see you again soon.

8/10 Good

wahib

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for choosing to stay with us here at the Comfort Inn and Suites Fremont. We hope that you enjoyed your stay.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated
Newly renovated facility. Clean, comfortable, quiet and conveniently located near dining and shopping. Would stay again.
Stayed 3 nights in Oct 2023
Response from GM on Oct 19, 2023
HI Elizabeth. It is nice to hear that you found your room to be clean, comfortable, and conveniently located for you. We are just completing a major renovation and we are happy that you enjoyed the updates. We hope that you will stay with us again soon.

6/10 Okay

Greta

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Hi Greta,We thank you for staying with us and hope that you will stay with us again soon so we can earn a 5/5 from you.

10/10 Excellent

Shelley

Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Thank you for your reviewing our hotel after your recent stay. It is great to see that we earned a 10/10 from you. We hope that you will stay with us again soon.

6/10 Okay

Marquis

Traveled with family
Stayed 2 nights in Oct 2023
Response from GM on Oct 19, 2023
Hello Marquis,We appreciate you choosing to stay here with us. We hope that you will stay again in the future so we can improve on your stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Thank you for your recent stay with us here in Fremont. We are happy to see you enjoyed your stay. We hope that you will choose us again when in the Fremont area.

10/10 Excellent

daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice bigger size pool and working hottub
Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Thank you for choosing to stay with us here at our newly renovated property. We know that you have several choices and we want to earn your business. Great to hear that you enjoyed your bed and the pool and hot tub. Travel safe and we hope to see you again soon.

10/10 Excellent

Katherine, Hebron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Nov 1, 2023
Thank you for staying with us recently. It is great to hear that you enjoyed your stay!! We hope to see you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated. Clean rooms. Staff very helpful.
Stayed 1 night in Sep 2023
Response from GM on Sep 10, 2023
It is great to hear that you enjoyed your stay in our newly updated hotel. I will share your comments with the staff here and we truly appreciate your business.

8/10 Good

Lynne

Food for breakfast is pretty bad. Too many carbs and sugars. Eggs and sausage are terrible.
Stayed 1 night in Sep 2023
Response from GM on Sep 10, 2023
We appreciate you choosing to stay with us. I am sorry that you did not enjoy breakfast. We feel that with what is available to us that our breakfast is a good breakfast. We hope that you will stay with us again soon.

6/10 Okay

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 10, 2023
Our staff and I thank you for your recent stay. We hope that you enjoyed your stay and will return so we can earn a 5 out of 5.

10/10 Excellent

constance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from GM on Sep 10, 2023
Thank you for choosing the Comfort Inn and Suites. We are happy to see that you enjoyed your stay in our newly renovated hotel. We hope that you will stay with us again soon.

8/10 Good

Eilanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 10, 2023
Thank you for staying with us recently. We appreciate your business and your feedback. Safe Travels.

6/10 Okay

April

Traveled with family
Liked: Cleanliness
The blonde hair breakfast lady is terrible: does not care, no sense of urgency and common sense. Went to work late or not staying in her area and service is super slow slow. All hot foods are out and she is refilling the pastries. Needs to be trained on common sense esp what is important in her job. My favorite part is when she brings in like 10 sausages when the bowl can accommodate 30! Lots of people are waiting for everything and there she is taking her sweet time. Other than her hotel is fine, needs some little updates and bathroom is very small. When you open the door it almost touches the toilet.
Stayed 2 nights in Aug 2023

10/10 Excellent

Cindy

Stayed 2 nights in Aug 2023
Response from GM on Aug 30, 2023
Hi Cindy,Thank you for staying at the Comfort Inn and Suites Fremont. We have renovated our hotel recently and we are delighted to earn a perfect 10 from you. We hope that you will stay with us again when you are in the Fremont area.

10/10 Excellent

Deborah

Stayed 3 nights in Aug 2023
Response from GM on Aug 30, 2023
Thank you for staying with us recently in Fremont. We are happy to see that we earned a top score of 5/5 from you. We appreciate your business and hope to see you again soon.

10/10 Excellent

Felicitas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, rooms are clean too and the breakfast was great. Enjoyed the pool and hot tub and staff were friendly throughout. Overall we had a pleasant stay.
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Thank you for the great review about your recent stay. Great to hear that you found your room to be clean and enjoyed the pool and the breakfast. We hope to see you again soon.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, great continental breakfast. Easy check in and out. The only thing I would suggest is a roomier breakfast area. I felt a little squeezed in there.
Stayed 2 nights in Jul 2023
Response from GM on Aug 2, 2023
Good Afternoon John,Thank you for your feedback regarding your stay. We agree with you about the breakfast area. The new chairs make things a little tight in there. We are looking at alternatives. We hope that you will stay with us again soon.

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had two rooms and one of them was not in good condition. The sheets had stains and there were bugs on the pull out couch
Stayed 2 nights in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your recent stay with us. Please accept our apologies that your room was not spotless. We hope that you will stay with us again.

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Aug 7, 2023
Thank you for staying at our newly renovated hotel. I am happy to see that you enjoyed your stay and that we met your expectations. Safe Travels

4/10 Poor

Sherry

Traveled with family
Liked: Cleanliness
Completely horrible 😞 over priced
We were there 3 nights, no one cleaned the room or gave us towels, toiletries, or coffee, btw the coffee was absolutely horrible.... fan in bathroom didnt work, no tv guide to see what channels they got, the tv was old and slow. No benches outside to sit on. They raised the price 230 a night which was double for saturday they told me the reason was because it was saturday and its their busy time, i got 10 dollars off for booking 3 nights, but paid double on saturday so im not happy and will never stay at a comfort inn ever again!!!!
Stayed 3 nights in Jul 2023
Response from GM on Jul 27, 2023
As is the industry standard, rooms are not cleaned until after the third night. All guests are given a letter at check-in that explains this and it also states towels are available at the front desk or from a housekeeper. The bathroom fan is not on a switch as it runs and pulls air for ventilation constantly. We do have a TV channel guide on a card on the desk in the room and the TV itself has a guide as well. I am sorry you felt the televisions are old. They are 2 years old. We did not change or raise any prices. Yes rates are more expensive on the weekends but that is agreed upon at the time of your booking.Thanks

6/10 Okay

Jerry

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
We thank you for staying with us in Fremont recently. Our goal is to make sure you score us a 5/5 and we would love for you to stay with us again so we can do that. Safe Travels.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Brenda,We appreciate your feedback after your recent stay with us. We appreciate you scoring us a 10. We hope that you enjoyed our renovated hotel and hope that you will stay with us again soon.

8/10 Good

THOMAS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Could have an outdoor area to sit with friends
Stayed 1 night in Jul 2023
Response from GM on Jul 21, 2023
Hi Thomas,We did have a bench and picnic table but they were destroyed but we have new ones on order. We hope to see you again soon.

6/10 Okay

Luke

Convenient location, bad breakfast food
Stayed 1 night in Jul 2023
Response from GM on Jul 16, 2023
Great to hear that our location was convenient for you. Please let us know what you did not like about the breakfast as we feel we put a very good breakfast out daily.

10/10 Excellent

Greg

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Definitely seemed older than other Comfort Inns I’ve stayed in.
Stayed 1 night in Jul 2023
Response from GM on Jul 16, 2023
Thank you for staying at the Comfort Inn and Suites Fremont recently. Please let us know what it made it seem older as we are just finishing up a major renovation and most items other than the bathroom are new. We hope to see you again soon.