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Reviews of Quality Inn & Suites Sandusky

2.5 out of 5
Quality Inn & Suites Sandusky
6220 Milan Rd, Sandusky, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 410 out of 932 reviews" "
Rating 8 - Good. 310 out of 932 reviews" "
Rating 6 - Okay. 110 out of 932 reviews" "
Rating 4 - Poor. 54 out of 932 reviews" "
Rating 2 - Terrible. 48 out of 932 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nicole on Apr 23, 2024
Dear Jorge,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites

4/10 Poor

Michael

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The water in the pool was very dirty. Had breakfast on Sat and Sun during our stay. The hot selections on Sat were waffles, eggs, and sausage. On Sun it was waffles only. This was below my expectations. I won't be staying at this hotel again.
Stayed 2 nights in Apr 2024
Response from Nicole on Apr 16, 2024
Dear Michael,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. We apologize we did not meet your expectations. We hope to see you again.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the location ideal for the convention I was attending. The front desk personnel were very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Nicole on Apr 16, 2024
Dear Nancy,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. We are glad you had a great stay. Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Nicole on Apr 11, 2024
Dear Thalia,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Nicole on Apr 10, 2024
Dear Floyd,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Colette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. I had no problem asking for extra towels and toilet paper. The breakfast was great if you liked sausage. I am not a fan, so I ate the eggs with a english muffin instead.
Stayed 2 nights in Apr 2024
Response from Connie on Apr 9, 2024
Thank you for sharing your feedback with us about your stay. We value your feedback and will use it to make improvements where needed. We hope to see you again when your travel bring you back to the Sandusky area.

8/10 Good

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nicole on Apr 14, 2024
Dear Herman,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

8/10 Good

Lrae

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet Clean and convenient
Stayed 2 nights in Apr 2024
Response from Connie on Apr 9, 2024
Thank you for being our valued guest!

2/10 Terrible

Colton

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t recommend this property for as cheap as it is. First one had huge white stains all over the bed skirt, the beds weren’t even made upon entry. Called the front desk and gave them the benefit of the doubt. They switched us to another room, both comforters were covered in huge oil looking stains. There was a bug and hair on the floor in the bathroom. Our child was in tears, we were assured that we would receive a refund the following day when a manager showed up. We checked in and left the property within and hour after two different rooms. Called back the following morning and was told that I was lying and the beds were clean but they were aware of the stains. What a joke of a place! Very unprofessional
Stayed 1 night in Apr 2024
Response from Nicole on Apr 7, 2024
Dear Colton,Thank you for your feedback, it is important to us so we can make improvements where necessary.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Elias

Stayed 2 nights in Mar 2024
Response from Nicole on Apr 23, 2024
Dear Elias,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Cole

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Nicole on Apr 2, 2024
Dear Cole,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Mar 2024
Response from Nicole on Mar 29, 2024
Dear David,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Linsay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here a couple times. Happy with our stay.
Stayed 2 nights in Mar 2024
Response from Nicole on Mar 29, 2024
Dear Linsay,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 25, 2024
Glad we could meet your expectations.

10/10 Excellent

Ms. Michelle, Maple Hts

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here. Great experience all around.
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 25, 2024
Thank you for being a loyal guest. Hope to see you again soon.

10/10 Excellent

ikyha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on Mar 25, 2024
Dear Ikyha,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole Trapp

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very good in all aspects except the breakfast was lacking options. The breakfast attendants tried their best to keep restocking food, but several things were out for a few time intervals due to the demand. Overall, a very nice place to stay and a good price.
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 25, 2024
Thank you for taking the time to review our property.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in, room is clean.
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 25, 2024
Thank you for staying with us , Hope to see you again soon!

6/10 Okay

Sara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is outdated and the breakfast options are not as good as they were last year. Our room had one flip flop that didn’t belong to us and the vent in the bathroom sounded like a jet airplane. Thin walls - could hear neighboring room using blow dryer at 6am.
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 19, 2024
Please accept our apologies for not meeting your expectations. we will share this info with our management team to better serve you in the future.

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 19, 2024
Thanks for staying with us, hope to see you again soon!

8/10 Good

Russell

Stayed 2 nights in Mar 2024
Response from Nicole on Apr 7, 2024
Dear Russell,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet rooms. Nice front dest person
Stayed 1 night in Mar 2024
Response from Nicole on Mar 15, 2024
Dear Andrew,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

6/10 Okay

Melissa A

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Nicole on Mar 12, 2024
Dear Melissa,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky.

8/10 Good

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area, close to a lot of restaurants and shopping. The staff was friendly and the hotel and room were clean. We didn’t eat breakfast there so can’t comment on the breakfast that is included. The bathroom we had could use updating but other than that it was great. We would stay there again.
Stayed 2 nights in Mar 2024
Response from Heather Jackson on Mar 4, 2024
Thank you for taking the time to review our property, hope to see you again if you are ever in our area again!

8/10 Good

Dave, Lake Milton

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Heather Jackson on Mar 4, 2024
Thank you for taking the time to review our property!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather Jackson on Mar 4, 2024
Hope to see you again soon!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heather Jackson on Feb 28, 2024
Thank you for taking the time to review our property. Hope to see you again soon!

8/10 Good

Brittany

Stayed 1 night in Feb 2024
Response from Nicole on Mar 20, 2024
Dear Brittany,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. We would stay again
Stayed 2 nights in Feb 2024
Response from Nicole on Feb 26, 2024
Dear Joshua,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were nice and staff were great. Disappointed there was no hot breakfast.
Stayed 1 night in Feb 2024
Response from Nicole on Feb 21, 2024
Dear Nicole,Thank you so much for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

6/10 Okay

Jeff

Traveled with family
Beds were comfortable. Not the cleanest nor updated hotel. But kinda what you’d expect for the price range.
Stayed 2 nights in Feb 2024
Response from Nicole on Feb 20, 2024
Dear Jeff,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole on Feb 14, 2024
Dear Cassandra,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. We appreciate your business. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Kaylen

Stayed 1 night in Feb 2024
Response from Heather Jackson on Mar 25, 2024
Hope to see you again soon!

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. It was very close to Kalahari resort. It was very close to everything that you may have needed. Walmart, restaurants, gas stations. I mean everything. The staff was extremely friendly and helpful. Place was very clean. The breakfast was ok, it could have used some eggs & meat. But over all was a great stay. Definitely would stay there again.
Stayed 1 night in Feb 2024
Response from Nicole on Feb 9, 2024
Dear Shawna,Thank you so much for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 2 nights in Feb 2024
Response from Nicole on Feb 8, 2024
Dear Michael,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Darcy, Manistique

Traveled with partner
Liked: Staff & service, property conditions & facilities
It is clean and quiet.
Stayed 1 night in Feb 2024
Response from Nicole on Feb 6, 2024
Dear Darcy,Thank you very much for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Ms. Michelle, Maple Hts

Business traveler
Liked: Amenities, property conditions & facilities
Return custo her. Great staff, great location. Will return
Stayed 1 night in Jan 2024
Response from Nicole on Jan 30, 2024
Dear Michelle.Thank you so much for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Nicole on Mar 20, 2024
Dear Joe,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary.Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and did not have the usual smells many hotels have. Enjoyed the staff and will stop by again.
Stayed 2 nights in Jan 2024
Response from Nicole on Jan 25, 2024
Dear Lloyd,Thank you for taking the time to complete our online survey. Your feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Jan 2024
Response from Nicole on Jan 23, 2024
Dear Brittany,Thank you for your time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

4/10 Poor

mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack Luster!
Hot breakfast was included which was a joke. One waffle maker, a few pieces of bread and a toaster was it. People were looking around like "this is it?". Fruit that was out was wrinkled. Plates and silverware needed re-filled. The ice machines did not work on the second floor.
Stayed 1 night in Jan 2024
Response from Nicole on Jan 23, 2024
Dear Mark,Thank you for your feedback. We appreciate you bringing this to our attention so we will address this to our staff meeting to make improvements where necessary. We hope that you will notice the change the next time you stay with us. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kept clean
The staff was friendly and helpful. Room was clean. They did a great job keeping the entry floors clean and dry even though it was snowing. Driveway could have been plowed and salted better. The breakfast was not good. Not much was offered. Waffles, bread, cereal and apples.
Stayed 2 nights in Jan 2024
Response from Nicole on Jan 23, 2024
Dear Kim,Thank you for your time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole on Jan 23, 2024
Dear Mindy,Thank you for your time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Pavel

Liked: Cleanliness, staff & service
Good value if you get a discount comparing to other hotels. Clean but older building has a few issues which can only be addressed with remodelling.
Stayed 2 nights in Jan 2024
Response from Nicole on Jan 16, 2024
Dear PavelThank you for your time to complete our online survey. Your feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Robinson, Cleveland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole on Jan 16, 2024
Dear Robinson,Thank you for your time to complete our online survey. Your feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Nicole on Jan 16, 2024
Dear Matthew,Thank you for taking the time to complete our online survey. Your feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nicole on Jan 13, 2024
Dear Timothy,Thank you for taking the time to complete our online survey. Your feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2024
Response from Nicole on Feb 1, 2024
Dear Ashley,Thank you for taking the time to complete our online survey. Your feedback is important to us so we can make improvements where necessary. Thank you for being a valued guest.Nicole, Quality Inn & Suites Sandusky

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicole on Jan 11, 2024
Dear Eric,Thank you for taking the time to complete our online survey. Your feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky

10/10 Excellent

Marilyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and although the property was older, it was very well maintained! Would definitely stay again!
Stayed 2 nights in Jan 2024
Response from Nicole on Jan 11, 2024
Dear Marilyn,Thank you for your time to complete our online survey. Yor feedback is important to us, so we can make improvements where necessary. Thank you for being a valued guest.Nicole Trapp, Quality Inn & Suites Sandusky