Exterior

Reviews of Holiday Inn Express Hotel & Stes Port Clinton-Catawba Island, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 395 out of 842 reviews" "
Rating 8 - Good. 268 out of 842 reviews" "
Rating 6 - Okay. 101 out of 842 reviews" "
Rating 4 - Poor. 50 out of 842 reviews" "
Rating 2 - Terrible. 28 out of 842 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024

10/10 Excellent

LUIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Feb 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend rooms not super soundproof but ok property nice breakfast was included staff friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing stay , easy check in , clean
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is clean, friendly and accommodating. Always a pleasant stay
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023

6/10 Okay

Connie

Traveled with family
Liked: Staff & service
Disliked: Amenities
Staff was wonderful! Room was not updated. Ceilings and walls felt like a concrete room. Mold under sink top. Curtain didn’t cover window. Light shown through the bottom of window at night. Not worth the cost with it being off season!
Stayed 3 nights in Nov 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice beds
Stayed 1 night in Oct 2023

10/10 Excellent

Ned

Stayed 1 night in Nov 2023

8/10 Good

Olga, Linden

Liked: Staff & service, property conditions & facilities
Great customer service. Enjoyed the quite. Cleaning could be a bit better and stained sheets and bathroom curtains should be changed.
Stayed 4 nights in Nov 2023

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ben

Stayed 1 night in Oct 2023

6/10 Okay

Theresa

Disliked: Amenities
Computers were down when we arrived..had to wait an hour to check in...staff at desk kept walking away. Breakfast was skimpy.
Stayed 1 night in Oct 2023

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023

6/10 Okay

Ryan

Property is older and needs updating falling apart
Stayed 3 nights in Oct 2023

6/10 Okay

Brenda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not the best but not the worst
We have started at Holiday inn express in several cities throughout the US. This was the first time I have ever been disappointed. Overall the hotel is nice. The staff is super friendly and helpful. My room however, was not the cleanest. The amount off mold in the bathroom was totally unacceptable. The bathroom floor obviously hadn’t been mopped properly in quite some time. Hearing general conversation amongst the staff, apparently they are short staffed. Breakfast was ok but this particular hotel had no pork free meat options available. This was also a first for us.Will this deter me from staying at Holiday Inn Express again? Probably not. We have always enjoyed our stays before.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Treanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good. The pool area was well maintained. The breakfast bar was well stocked and the staff was very helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jason, Grove City

The staff was friendly and accommodating, and the breakfast was good. The property needs some updating. There’s a lot of wear and tear on the facility. It’s not as new as the pictures make it look. The television in the room didn’t work very well. But the hot tub and pool were nice.
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Gentleman on duty was exceptional m
Stayed 1 night in Sep 2023

6/10 Okay

Lori

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property needed upgrading. The treadmill in the gym did not work. The bathroom doors in the pool area would not close. The breakfast was the same everyday, and did not have anything I liked. I had to go to the local store and buy my own cereal to eat.
Stayed 4 nights in Sep 2023

8/10 Good

Brian

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Joyce

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Arrived to find the floor with standing water. The wonderful desk clerk brought down towels and said to check with the desk in the morning to be moved to another room since none were available at that time. We were moved at 8am to another room. The hotel staff is amazing.
Stayed 3 nights in Sep 2023

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool wasn’t the cleanest. Staff was top notch and the rooms were real nice!
Stayed 2 nights in Sep 2023

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good except construction in the pool area.
Stayed 2 nights in Sep 2023

10/10 Excellent

George

Stayed 1 night in Sep 2023

4/10 Poor

Rick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice and pleasant. The hotel itself was sub standard for a Holiday Inn. The outside of the facility was very nice but the rooms were not for the price paid. Musty smell in hallway and room. Some mold on ceiling tiles in bathroom, etc. Again, staff was great. Hotel itself not worth the money.
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good breakfast
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Sharon

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
The floor in our room was very dirty, walked in our socks and they were black.
Stayed 2 nights in Aug 2023

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Greg

Stayed 1 night in Aug 2023

10/10 Excellent

Floyd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Most everything was what I expect from Holiday Inn Express, however, in this case the bathroom should have been a little cleaner and there was a large dark carpet stain in the middle of the room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ann

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Leslie

Traveled with family
Disliked: Cleanliness
Rooms has a musty, mildew smell. Beds and pillows comfortable. Good location
Stayed 2 nights in Aug 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room, plenty of hot water. Friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Pool area needed work but not bad.
Stayed 1 night in Aug 2023

8/10 Good

Dina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to do many things in the area. Breakfast was stocked regularly— coffee seemed to run out a lot— but it was certainly busy! Front desk was very helpful when key cards didn’t work. Lesson learned to keep them separate from cellphones. The room was just okay. We had problems adjusting the air conditioner unit—the room (and rug) felt very clammy no matter what we did. Clothes left out to hang felt slightly damp and nothing would dry out on its own. We were there several nights so we made the best of it. We probably should have asked for a different room, in hindsight.
Stayed 5 nights in Aug 2023

10/10 Excellent

LUIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Dining Options
Stayed 4 nights in Aug 2023