Ratings based on 658 Verified Reviews

3.0 out of 5
52% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Great for younger kids, not for older kids

Posted Nov 13, 2017
We picked this place due to the age of our younger kids (8 years old) and they had a fantastic time. I doubt our teenagers would have appreciated it.
Comment from Hotel Management
Nov 27, 2017 by Dave, Hotel Management
We have a lot for the teenagers to do in the waterpark. The 4 slides, lazy river, and basketball pool seem to be big hits with them. I'm glad you enjoyed your stay with the younger ones.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Inexpensive Family Getaway

Posted Oct 31, 2017
Good for inexpensive family getaway. The indoor water park was in excellent condition. However, the room's condition showed signs of wear and tear. For example, the sliding doors didn't slide and the air conditioner had a hard time cooling the entire room. Overall, we had a great weekend.
Comment from Hotel Management
Nov 11, 2017 by Dave, Hotel Management
Thank you for staying with us! It looks like you had a room that faces the waterpark, and we know those air conditioners have a hard time keeping up because they face inside. We are working on a solution. This winter we are also remodeling the rooms, and you should see significant changes on your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2017
Even though the slides were closed when we were there it was overall a great experience. I have stayed at this hotel twice and have been satisfied with my experience both times.
Comment from Hotel Management
Nov 27, 2017 by Dave, Hotel Management
Thank you for staying with us! We did have staffing issues with the lifeguards and are trying to correct that issue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
It was a nice place to take the kids for their fall break. We had a great time. The staff was really great the kids loved the room.
Comment from Hotel Management
Nov 28, 2017 by Dave, Hotel Management
Thank you! We try to make everyone's stay enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
Maui Sands is smaller than Great Wolf Lodge or Kalahari, but in some ways it’s better. We checked in around 4 PM on Friday and pretty much had the water park to ourselves for the evening. We didn’t wait more than 3 minutes for a slide the whole time. Plus the staff is super friendly and helpful, and the public restrooms were super clean. We ate dinner at the water park, and the food was good and reasonably priced. Our guest room was super clean and furnished nicely.
Comment from Hotel Management
Nov 27, 2017 by Dave, Hotel Management
Thank you for staying with us! I'm gald you enjoyed your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff rude

Posted Oct 15, 2017
It a great place for the price close to everything but waterpark staff rude but inside hotel staff was very helpful
Comment from Hotel Management
Nov 28, 2017 by Dave, Hotel Management
Thank you for staying with us. I will have a discussion with the waterpark staff.
3 out of 5
by A verified traveler

Outdated

Posted Oct 6, 2017
Pros: The staff was very friendly and the room was clean!
The room was nice but the waterpark is in need of A LOT! It is very outdated and could use some serious TLC.
Comment from Hotel Management
Oct 24, 2017 by Dave, Hotel Management
The Waterpark is undergoing deep cleaning this winter, we have just started the process. You should see significant improvements on your next visit. Thanks for staying with us!
4 out of 5
by shantale

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Oct 7, 2017
Thank you for staying with us!
2 out of 5
by A verified traveler

Posted Sep 11, 2017
Room clean just had mice/ rat . Bunk bed not attached to wall in first room and only the size of camper bed 6 ft long less than twin size.
4 out of 5
Recommended
for Families
by A verified traveler from South Bend, IN

Posted Sep 6, 2017
Pros: Comfortableness of room and water park admission included in room price.
Cons: Keep up regular maintenance. (Corners in bathroom looked like they were starting to crack.)
Location: Great location surrounded by restaurants, shopping, & Cedar Point!
Very pleasant staff, room, and water park. Would stay here again! There was not an information booklet in the room, so I had to keep calling front desk with basic questions (pool hours, etc), and the volume of the tv wasn't working properly, but overall, very comfortable.
Comment from Hotel Management
Nov 28, 2017 by Dave, Hotel Management
Thank you for staying with us! we are in the process of remodeling the rooms and catching up with the maintenance that wasn't done by the previous owners. We apologize that we haven't gotten to your room before arrival. You will see significant changes on your next stay.