Lobby

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1723 E Perry St, Port Clinton, OH

Reviews

7.2

Good

Rating 10 - Excellent. 131 out of 585 reviews" "
Rating 8 - Good. 210 out of 585 reviews" "
Rating 6 - Okay. 133 out of 585 reviews" "
Rating 4 - Poor. 60 out of 585 reviews" "
Rating 2 - Terrible. 51 out of 585 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff love this area will definitely be back
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Patty,Thank you for the excellent rating and your kind words about our staff! We're delighted to hear that you had a positive experience and enjoyed the area. We look forward to welcoming you back again soon for another great stay!Sincerely, Hotel Manager

2/10 Terrible

Nathan

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Nathan,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Tracy, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Tyrus

Liked: Cleanliness, property conditions & facilities
Excellent water pressure in the bathroom. Comfortable bed. Dark room, with only one window facing a fence.
Response from Hotel Manager on Mar 23, 2024
Dear Tyrus,Thank you for your feedback. We're pleased to hear that you enjoyed the excellent water pressure and comfortable bed during your stay. However, we apologize for any inconvenience caused by the limited natural light in your room. Your comments are valuable, and we'll consider ways to improve the lighting situation for rooms facing the fence. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast scrambled eggs and sausage were terrible. Waffles were excellent.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Michele,Thank you for your feedback. We're glad you enjoyed the waffles, but we apologize for the disappointment with the scrambled eggs and sausage. We'll make sure to address this with our kitchen staff to ensure a better breakfast experience for our guests in the future.Sincerely, Hotel Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Fishermen should be aware that the Hotel no longer has a place for fish cleaning.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Paul,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the lack of a fish cleaning area. We understand the importance of providing amenities that cater to the needs of our guests, including fishermen. We will take your feedback into consideration as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

William, Sheffield Lake

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and welcoming.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear William,Thank you for your perfect rating! We're delighted to hear that you had a positive experience with our staff and that they were helpful and welcoming. Providing excellent service to our guests is our top priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

8/10 Good

Derrick

Traveled with partner
Liked: Staff & service, amenities
I loved our room. The pool was right outside our window with the lake directly behind that. The pictures on here were taken some time ago because the whirlpool tub no longer opens up into the bedroom. (Which totally makes sense to put a wall there.) The whirlpool tub is amazing!!! The only bad thing is the bed isn't the greatest. The king size bed you could feel the springs. It made for a difficult night's sleep. The staff was great, nice view, awesome tub, bed needs help.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Derrick,Thank you for sharing your experience and rating your stay. We're glad to hear that you loved your room, enjoyed the pool and lake views, and found the whirlpool tub to be amazing. However, we apologize for the discomfort caused by the bed. Your feedback regarding the bed will be shared with our team to ensure improvements are made. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more comfortable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Michael,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Rhonda

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Rhonda,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Judy, Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, bed was a little too firm though
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Ryan,Thank you for your feedback. We're pleased to hear that you found the room nice. We apologize if the bed was firmer than expected. Your input is valuable, and we'll consider it as we aim to enhance the comfort of our accommodations. We appreciate your stay and hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Tiffany

Liked: Staff & service
Just an okay visit
Hotel staff was very friendly and check in was a quick process, took my card for incidentals but no extra charge hold. Room was nothing like the picture but had a great view of the lake. There was an area where it was open to the jacuzzi tub like in the pictures that was boarded up and then painted over, no shower curtain and the tub jets looked rusted and was very small so did not even use, took a shower instead.elsewhere pet friendly met lots of dogs on our visit. Would say it was an okay visit especially for the price we paid!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Tiffany,Thank you for sharing your experience. We're glad to hear that our staff was friendly and that your check-in process was smooth. However, we apologize for the discrepancies between the room and the pictures, as well as the condition of the jacuzzi tub. Your feedback is important to us, and we'll work to address these issues to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Breanna

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Breanna,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

4/10 Poor

Larry

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Larry,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 9, 2023
Dear John,Your rating of 10 stars shows your satisfaction with your stay at our hotel. So, thank you. This rating is very encouraging and motivating for our hotel and staff. In order to provide better service and comfort to our guests, we are constantly seeking ways to improve.Regards, Hotel Manager

8/10 Good

Marie

Traveled with family
Friendly staff but the room had a space heater in it, no towels, and no soap.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Marie,Thank you for your feedback. We appreciate your positive note about the friendly staff. However, we apologize for the inconvenience with the room lacking towels and soap and the presence of a space heater. Your comments are important, and we'll address these issues promptly to ensure a more comfortable and well-equipped stay for future guests. We appreciate your understanding and hope to have the opportunity to provide an improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

Dina

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 22, 2023
Dear Dina,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Jeffrey,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Chuck

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Chuck,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Hotel Manager

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options weren’t accessible or easy to access. It was a lake resort area which was a beautiful. It did serve our purpose and the staff was very pleasant.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Melanie,Thank you for your perfect 5/5 rating and for sharing your feedback. We're pleased to hear that the lake resort area was beautiful and that the staff was very pleasant. We apologize for any inconvenience you experienced with dining options not being easily accessible. Your feedback is valuable, and we'll take it into consideration to enhance the overall guest experience. We hope to welcome you back for another positive stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear William,It is delightful to see that everything worked out well with your stay with us.Our team is overwhelmed to see the 5-star rating.It is a privilege to host guests like you.I eagerly await your next visit.Sincerely, Hotel Manager

8/10 Good

Tina

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Tina,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 29, 2023
Dear Matt,Thank you for your 5-star rating! We're pleased to hear that you had a very good experience during your stay. We look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just stay one night nice place
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 29, 2023
Dear Alfred,Thank you for your 5-star rating! We're glad to hear that you had a nice one-night stay. We hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

6/10 Okay

Gage

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 12, 2023
Dear Gage,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Kelly

Traveled with partner
Liked: Staff & service, property conditions & facilities
No breakfast on the weekend after spending all that money to stay there.not even a Continental Breakfast.....just a pot of coffee.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Kelly,We apologize for the inconvenience regarding the breakfast during your stay. Your feedback is important to us, and we will review our policies to ensure a more consistent guest experience, including weekends. Thank you for sharing your concerns, and we hope to have the opportunity to provide a better experience for you in the future.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear Guest, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Willie

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 29, 2023
Dear Willie ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 8, 2023
Dear Martin,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 Good

Deborah

Liked: Room comfort
Disliked: Staff & service
Adequate, but Disappointed
The hotel was adequate, it is lakeside but there is not easy access to the lake, just a good view. Don't pay the extra expecting to have walk out access to the water.
Room view
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Deborah,We appreciate your feedback and apologize for any disappointment regarding the lake access. It's important that our guests have accurate expectations about the amenities offered. We hope you had an otherwise enjoyable stay, and we thank you for choosing our hotel for your visit. Your feedback is valuable, as it helps us improve and better meet our guests' expectations.Sincerely, Hotel Manager

8/10 Good

Claire

Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 24, 2023
Dear Claire,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Affordable
The room was clean and comfortable. The location is great. Right on Lake Erie and close to ferry service and restaurants. The morning breakfast was below average. The sausage was without flavor and a strange texture. Slightly rubbery. The mini muffins were of poor quality. I would skip the breakfast in future stays.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our hotel affordable, clean, and comfortable, and that you appreciated our convenient location. However, we apologize for the subpar breakfast experience. Your comments about the sausage and muffins will be shared with our team for improvement. We value your input and hope to host you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet n bayou
Stay was very good. Location was good for each attraction we wanted to go to in port ohio Clinton
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Peggy,Thank you for the perfect 10/10 rating and for sharing that your stay was very good. We're pleased to hear that our hotel's location was convenient for your visit to Port Clinton, Ohio, and its attractions. We hope to have the pleasure of hosting you again in the future. If you have any more feedback or recommendations, please feel free to let us know.Sincerely, Hotel Manager

8/10 Good

Debra

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 13, 2023
Dear Debra,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 9, 2023
Dear William,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

LORI

At this time our concert was cancelled due to storms and tornadoes and this hotel was nice enough to credit us for when they reschedule or when I make plans to come out that way. I thank them for that.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear LORI,We appreciate your understanding and flexibility regarding the situation with the canceled concert due to storms and tornadoes. It's great to hear that the hotel was accommodating and provided you with a credit for your future plans. We hope that when you do make your way to the area, you have a pleasant and enjoyable stay. If you have any more questions or need further assistance, please don't hesitate to reach out. Safe travels!Sincerely, Hotel Manager

4/10 Poor

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Jay,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

6/10 Okay

Geraldine

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Geraldine,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Good

Melissa

Traveled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Melissa,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Sharon

Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 30, 2023
Dear Sharon,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Geraldine, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Guest, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Jennifer

Too much $ for so little
No elevators. Walked into the room and smelled like smoke horribly. The pool was dirty. The ice machine next to the pool was broken. Our window leaked in rain and we had to put a towel in front of it. The hottub seemed a bit dirty. All the grout in the tub seemed gross. When we told the gentleman at checkout, he said sorry about that. Made no attempt to make the situation right. We paid $250 for this room and now that ive seen it, i wouldnt even pay $0.25.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 27, 2023
Dear Jennifer,We apologize deeply for the numerous issues you experienced during your stay. Your feedback highlights important areas that need improvement, from the room condition to the pool and facilities. We're truly sorry for not meeting your expectations, and we understand your frustration. Your comments will be shared with our team to address your concerns and make necessary changes. We hope you might consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Manager

10/10 Excellent

Jeff

Traveled with family
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 27, 2023
Dear Jeff,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 27, 2023
Dear Rebecca,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here in the past and nothing has changed. Staff are real friendly and courteous. Rooms could use a facelift but no complaints.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 27, 2023
Dear Nicole,Thank you for being a returning guest and for sharing your feedback. We're pleased to hear that you find our staff friendly and courteous. Your comments about the rooms are noted, and we appreciate your understanding. We're grateful for your loyalty and hope to continue providing you with comfortable stays in the future.Sincerely, Hotel Manager

4/10 Poor

Ronald D Grubaugh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 25, 2023
Dear Ronald D Grubaugh,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

8/10 Good

Shari

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice pool area, quiet hotel with a nice breakfast. The bathroom door would not open, so they had to remove it off its hinges. The mattress had plastic under the sheet which was very uncomfortable !!!
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Shri,We're pleased to hear that you enjoyed the pool area, the quiet atmosphere, and the breakfast during your stay. However, we apologize for the issues you encountered with the bathroom door not opening and the uncomfortable mattress due to the plastic under the sheet. Your feedback is important to us, and we'll use it to address these concerns and improve our accommodations. Thank you for sharing your experience, and we hope to provide you with a better stay in the future.Sincerely, Hotel Manager

4/10 Poor

Edward

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 22, 2023
Dear Edward,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager