Ratings based on 342 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not so nice

Posted Jan 22, 2018
Very disappointed with the facility only nice thing about this place was the staff.
Comment from Hotel Management
Jan 24, 2018 by Hotel GM, Hotel Management
Thank you for taking the time to leave us a review. We are very disappointed that our facility did not live up to your standards. We will address this right away and do everything that we can to improve. We hope to see you again. Thank you for your business!
3 out of 5
by A verified traveler from Sandy, Utah

Worse than expected

Posted Jan 21, 2018
Hotel staff was very nice but the rooms were not ready at check in time and then when we got to the rooms they were dirty. Dirty towels in the closet and sheets wrinkled and pillows just thrown on the bed.
Comment from Hotel Management
Jan 24, 2018 by Hotel GM, Hotel Management
Thank you for taking the time to leave a review. We are very sorry your experience with us was less than satisfactory. We will address these issues right away and improve our services. We hope that you will give us another chance to prove this stay was an exception. Thank you again.
3 out of 5
by A verified traveler from St. George, Utah

uncomfortable and noisy

Posted Jan 16, 2018
The bed and pillows were uncomfortable. The person above us was walking around and making noise through most of the night and into early morning. I have stayed here before and it was good, but this was not a good stay.
Comment from Hotel Management
Jan 19, 2018 by Hotel GM, Hotel Management
Thank you so much for taking the time to leave us your feedback. We are very sorry that you did not have an enjoyable stay with us this time around. We will do everything in our power to remedy the issues going forward and hope that you will stay with us again.
3 out of 5
by A verified traveler

Good location

Posted Dec 18, 2017
Hotel smelled musty, girl at the front desk was nice but ordinary, not really excited to check me in.
Comment from Hotel Management
Dec 19, 2017 by Hotel GM, Hotel Management
Thank you for providing your feedback in regards to your stay! We appreciate it and use these comments for training purposes so all our guests feel welcome and want to return. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from nevada

Comfortable stay

Posted Dec 4, 2017
Very nice facility, warm and cozy stay at the holiday in express. Reasonably priced.
Comment from Hotel Management
Dec 21, 2017 by Hotel GM, Hotel Management
Thank you for taking the time to leave us a review! We appreciate your comments! Come back again soon!
3 out of 5
by A verified traveler from Utah

The bathroom was dirty.

Posted Dec 3, 2017
There were dirty footprints and hair in the bathroom. Around the sink there were coffee grounds. The food in the morning was cold and I'm sure not safe for consumption. Will not be staying here again.
Comment from Hotel Management
Dec 19, 2017 by Hotel GM, Hotel Management
Thank you for taking the time to leave us your comments. We have passed along your comments to our housekeeping and breakfast staff so that they are aware of the issues you faced while staying with us. We take these very seriously and want all of our guests to have an enjoyable stay. We hope that you will give us a chance to redeem ourselves on your next visit to Sandy.
5 out of 5
by Cengeron from California

Good, affordable, clean & convenient

Posted Nov 25, 2017 on Hotels
We enjoyed our stay. Staff was very friendly at all times. Terrific breakfast. Loved that there was coffee available all day and that the gym, pool and spa was 24 hours. It would have been perfect had there been a Tesla destination charger.
Comment from Hotel Management
Dec 26, 2017
Thank you for your feedback! Isn't the breakfast great?! The cinnamon rolls are always a big hit. We appreciate your business and hope to see you again!
5 out of 5
by Vicki

Posted Nov 24, 2017 on Hotels
Comment from Hotel Management
Dec 26, 2017
Thank you for leaving us a review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
Super nice staff Breakfast not so great I like that the hot tub is 24 hours The dogs were welcome and thats alwYs important for me when we travel.
Comment from Hotel Management
Dec 26, 2017 by Hotel GM, Hotel Management
Thank you for taking the time to leave us your comments! We are so glad that you enjoyed your stay with us and that you could bring your pet as well! We love to have our guests furry friends! We hope you have a great holiday!
5 out of 5
by colleen

Posted Nov 21, 2017 on Hotels
Had a fabulous room! Loved the scenery out our window. The only problem I had was with the breakfast. I really missed the waffle machine!! And having a microwave would be perfect-the cinnamon rolls were cold, but are so much better warm!! Also, Monday morning there were no rolls served at all-they are one of the reasons we always stay there!
Comment from Hotel Management
Dec 26, 2017
Thank you for your feedback! We appreciate your comments and use them to improve our staff and services. I'm very sorry that you encountered the issues with breakfast. We will make sure that we always have the rolls available and that they're warm! We hope to see you again!