Ratings based on 1,456 Verified Reviews

4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
My wife and I enjoyed our 25th wedding anniversary here and could not have enjoyed ourselves more. This is a family friendly environment and the scenery and service is unmatched.
Comment from Hotel Management
Nov 27, 2017 by Bill, Hotel Management
Thank you very much for your feedback. We truly appreciate & value it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
Pros: all the above and the employees are all very helpful. we had a few small issues with our room and they were very attentive and corrected the problems
Cons: robes in the rooms.
Location: there are plenty of restaurants and shops near the resort but you don't even need to leave the resort. there are kids activities, a gym, 9 hole golf
we have been going to south seas for about 10 years on the same week each year. this is a wonderful place to stay for couples and also families. pools are great, restaurant is good. location is awesome. could not ask for better beach set up. not much evidence of the hurricane. we had new carpet in our room. when we first started going there, robes were provided. this has been discontinued much to our dismay!! we had a great view from our balcony.
Comment from Hotel Management
Nov 23, 2017 by Guest Services, Hotel Management
Dear Guest, We love welcoming our loyal South Seas visitors year after year, and we truly appreciate you trusting us with your vacation memories. Thank you for sharing your wonderful feedback and helpful suggestions; it’s a pleasure to learn that our team members make you feel right at home. We’re already looking forward to your next visit! Best regards, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great Florida gem

Posted Oct 25, 2017
Beautiful complex very attentive staff compleatly happy with our stay.
Comment from Hotel Management
Nov 16, 2017 by Guest Services, Hotel Management
Dear Mark, We were delighted to welcome you to Captiva Island and to our resort and we’re thrilled that you had such an amazing time! We’re so glad that the hospitality of our team and the natural beauty of our property won you over and we can’t wait to host your next beach getaway. Warm regards, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wright, KY

Perfect Babymoon

Posted Oct 18, 2017
My husband and I stayed here for our last trip as a family of two and it couldn't have been better. Our room was beautiful with great views, we even saw dolphins on the marina from our balcony. We were so impressed with the facilities that they offered from the variety of pools, the gorgeous beach, and the different restaurants that we have already decided we will be coming back as a family.
Comment from Hotel Management
Oct 19, 2017 by Marina , Hotel Management
Thank you Ashley for your great review. We are thrilled to hear you enjoyed your stay with us. We are looking forward to welcoming you back.
5 out of 5
Recommended
for Couples
by A verified traveler from Minneapolis MN

SSRI and Hurricane Irma

Posted Oct 13, 2017
Pros: Staff and location.
Cons: Hard pressed to give an answer. They always do a GREAT job.
The service is always top-notch and the staff goes out of the way to make sure you have an enjoyable stay. On our last trip over 2017 Labor Day weekend/week, we checked into our Bayside Villa (South End) and noticed that the master bathroom toilet was leaking and leaving a puddle at the base of toilet. We did notice the owners installed new flooring in the condo so this may have been the cause. However, we did not want to know if the leak was from water coming in or going out. I went back to front desk and showed them pictures of the puddle. After a few minutes of discussion between person at front desk and manager, they agreed to move us to the Lands End condos (North End). At first I was hesitant because my wife and I always liked staying at the South End. But given that this was Labor Day weekend they were probably sold out and we took what we could get. Man, did we change our minds real fast. We were moved and upgraded, at no cost, from a ~800sf 1 bedroom condo to a ~2,100sf, two bedroom condo that overlooked the golf course and North Bay! The Lands End condo is FANTASTIC. Check out pictures at SSRI website. Also, with impending Hurricane Irma during the week of Labor Day 2017, the staff did a fantastic job of keeping us informed of any evacuation plans. They gave us plenty of time to make our evacuation plans and gave us credit for two full days when we cut our trip short. No questions asked, just immediate refund to our credit card. Now that is service!
Comment from Hotel Management
Oct 17, 2017 by Guest Services, Hotel Management
Dear Mark, Thank you for being such an amazing and loyal guest! We loved having you here with us and can’t thank you enough for your flexibility in changing accommodations and standing by for hurricane updates. We’re so glad you appreciated the upgrade and made lots of memories before Irma’s arrival. We hope to continue to be a part of your family’s Labor Day tradition, and we’re hopeful that the weather will be better for your visit next year. If not, you know we’ll still take great care of you. Come back soon! All the best, South Seas Island Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
We stayed in bayside villas-wished I had paid the extra money to stay in beachside villa instead. Room was a little dated and needed some upgrades. However, we loved that we could walk to several shops and restaurants. or the free trolley could take us to the main pool and more restaurants. The beach was beautiful, as always. We will be going back!
Comment from Hotel Management
Oct 11, 2017 by Guest Services, Hotel Management
Dear Guest, It was a pleasure to welcome you to South Seas and to receive your valuable feedback. We’re delighted that you enjoyed our trolley service, pool complex, and dining in our delicious restaurants. Of course, our beautiful beaches are always a highlight, and we’re thrilled that you got to relax in the sand and sun. Come back and see us soon! Warm regards, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Beautiful, private and great staff!

Posted Oct 7, 2017
First, getting there is a beautiful trip! Check in was great. I have a room with gulf view which was huge. It had a seperate bedroom, living room and dining as well as 2 bathrooms but I ended up staying in the living room on the sofa bed because the bedroom was by the hallway and it was noisy, also it didn't have the views of the gulf as the mangroove was covering the view but thats okay, its nature. The hotel grounds are amazing! Many choice of restaurants and things to do. The staff is very very pleasant, helpfull, knowledgeable, always smilling and wanting to help, great service. Very clean, food is delicious, pool is huge and view is beautiful. I can say I will definitly be back and next time I will rent a private house on the beach, those are the best! Definitly recommend this hotel!!!
Comment from Hotel Management
Oct 11, 2017 by Guest Services, Hotel Management
Dear Andrea, It sounds like you had a great vacation from start to finish, and we’re honored to have been a part of it. Thank you for choosing our resort and sharing your wonderful review. We’re thrilled that our friendly team, delicious restaurants, and the natural beauty of our property won you over and we can’t wait to have you back soon! Kind regards, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort hotel in Florida

Posted Oct 6, 2017
A unique report with great amenities away from these bustle of life. Has internet.
Comment from Hotel Management
Oct 7, 2017 by Guest Services, Hotel Management
Dear Guest, We strive to provide a unique, private island retreat from the daily grind, and we’re thrilled that you were able to relax and unplug during your time with us. We hope you’ll be back to see us on your next beach getaway. All the best, South Seas Island Resort
5 out of 5
Recommended
for Families
by A verified traveler from Florida

Spectacular Property

Posted Oct 5, 2017
Pros: The quietness and comfort of the room and property
Cons: The signage was a little sparse (perhaps due to the recent hurricane?)
Location: There were many, many excellent dining options just outside the resort as well as lots of shopping
We recently spent 4 days on Captiva Island at the South Seas Resort and it was great! Despite a major Category 4 hurricane hitting them a few weeks ago, the place was operating smoothly and looked fantastic. They offered beaches, 7 pools, and lots of places to eat inside the resort. Our kids enjoyed the waterslides, fishing, and playing at the beach. The older kids (us) enjoyed the top notch service and the level of safety on the resort. We will be going back again next year for a full week and plan to do more of the activities offered at the resort, like sailing, jet ski rentals, kid's camp, and deep sea fishing. One other thing that was a uniquely pleasant surprise at South Seas was the fact that we got to take our kids all over the resort and were able to feel safe while also being able to get food, drinks, and bathrooms consistently - no matter where, or when we went there ! ! ! The facility was beautifully tranquil and the service was truly spectacular !
Comment from Hotel Management
Oct 7, 2017 by Guest Services, Hotel Management
Dear Glenn, It was a treat to have you here with us, and we really appreciate you coming to see us so soon after hurricane Irma. We’re glad that you were able to enjoy all we have to offer, from our beautiful, sunny beaches to our restaurants and pools. We pride ourselves on offering both entertainment and relaxation (for kids of all ages!) and we can’t wait to host you and yours again next year. Welcome to the South Seas family! All the best, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from dayton ohio

Great vacation!

Posted Sep 30, 2017
Lovely resort. Stayed in condo. Bayview was beautiful... watched manatees from balcony. Lots of wildlife and picturesque water and sailboats. Trolly great service to beaches ppools or restaurants. Loved the food and servers pleasant. Cant wait to return!
Comment from Hotel Management
Oct 4, 2017 by mbloetz , Hotel Management
Thank you very much for your review. We are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcome you back soon.