Ratings based on 1,448 Verified Reviews

4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wright, KY

Perfect Babymoon

Posted Oct 18, 2017
My husband and I stayed here for our last trip as a family of two and it couldn't have been better. Our room was beautiful with great views, we even saw dolphins on the marina from our balcony. We were so impressed with the facilities that they offered from the variety of pools, the gorgeous beach, and the different restaurants that we have already decided we will be coming back as a family.
Comment from Hotel Management
Oct 19, 2017 by Marina , Hotel Management
Thank you Ashley for your great review. We are thrilled to hear you enjoyed your stay with us. We are looking forward to welcoming you back.
5 out of 5
Recommended
for Couples
by A verified traveler from Minneapolis MN

SSRI and Hurricane Irma

Posted Oct 13, 2017
Pros: Staff and location.
Cons: Hard pressed to give an answer. They always do a GREAT job.
The service is always top-notch and the staff goes out of the way to make sure you have an enjoyable stay. On our last trip over 2017 Labor Day weekend/week, we checked into our Bayside Villa (South End) and noticed that the master bathroom toilet was leaking and leaving a puddle at the base of toilet. We did notice the owners installed new flooring in the condo so this may have been the cause. However, we did not want to know if the leak was from water coming in or going out. I went back to front desk and showed them pictures of the puddle. After a few minutes of discussion between person at front desk and manager, they agreed to move us to the Lands End condos (North End). At first I was hesitant because my wife and I always liked staying at the South End. But given that this was Labor Day weekend they were probably sold out and we took what we could get. Man, did we change our minds real fast. We were moved and upgraded, at no cost, from a ~800sf 1 bedroom condo to a ~2,100sf, two bedroom condo that overlooked the golf course and North Bay! The Lands End condo is FANTASTIC. Check out pictures at SSRI website. Also, with impending Hurricane Irma during the week of Labor Day 2017, the staff did a fantastic job of keeping us informed of any evacuation plans. They gave us plenty of time to make our evacuation plans and gave us credit for two full days when we cut our trip short. No questions asked, just immediate refund to our credit card. Now that is service!
Comment from Hotel Management
Oct 17, 2017 by Guest Services, Hotel Management
Dear Mark, Thank you for being such an amazing and loyal guest! We loved having you here with us and can’t thank you enough for your flexibility in changing accommodations and standing by for hurricane updates. We’re so glad you appreciated the upgrade and made lots of memories before Irma’s arrival. We hope to continue to be a part of your family’s Labor Day tradition, and we’re hopeful that the weather will be better for your visit next year. If not, you know we’ll still take great care of you. Come back soon! All the best, South Seas Island Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
We stayed in bayside villas-wished I had paid the extra money to stay in beachside villa instead. Room was a little dated and needed some upgrades. However, we loved that we could walk to several shops and restaurants. or the free trolley could take us to the main pool and more restaurants. The beach was beautiful, as always. We will be going back!
Comment from Hotel Management
Oct 11, 2017 by Guest Services, Hotel Management
Dear Guest, It was a pleasure to welcome you to South Seas and to receive your valuable feedback. We’re delighted that you enjoyed our trolley service, pool complex, and dining in our delicious restaurants. Of course, our beautiful beaches are always a highlight, and we’re thrilled that you got to relax in the sand and sun. Come back and see us soon! Warm regards, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Beautiful, private and great staff!

Posted Oct 7, 2017
First, getting there is a beautiful trip! Check in was great. I have a room with gulf view which was huge. It had a seperate bedroom, living room and dining as well as 2 bathrooms but I ended up staying in the living room on the sofa bed because the bedroom was by the hallway and it was noisy, also it didn't have the views of the gulf as the mangroove was covering the view but thats okay, its nature. The hotel grounds are amazing! Many choice of restaurants and things to do. The staff is very very pleasant, helpfull, knowledgeable, always smilling and wanting to help, great service. Very clean, food is delicious, pool is huge and view is beautiful. I can say I will definitly be back and next time I will rent a private house on the beach, those are the best! Definitly recommend this hotel!!!
Comment from Hotel Management
Oct 11, 2017 by Guest Services, Hotel Management
Dear Andrea, It sounds like you had a great vacation from start to finish, and we’re honored to have been a part of it. Thank you for choosing our resort and sharing your wonderful review. We’re thrilled that our friendly team, delicious restaurants, and the natural beauty of our property won you over and we can’t wait to have you back soon! Kind regards, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort hotel in Florida

Posted Oct 6, 2017
A unique report with great amenities away from these bustle of life. Has internet.
Comment from Hotel Management
Oct 7, 2017 by Guest Services, Hotel Management
Dear Guest, We strive to provide a unique, private island retreat from the daily grind, and we’re thrilled that you were able to relax and unplug during your time with us. We hope you’ll be back to see us on your next beach getaway. All the best, South Seas Island Resort
5 out of 5
Recommended
for Families
by A verified traveler from Florida

Spectacular Property

Posted Oct 5, 2017
Pros: The quietness and comfort of the room and property
Cons: The signage was a little sparse (perhaps due to the recent hurricane?)
Location: There were many, many excellent dining options just outside the resort as well as lots of shopping
We recently spent 4 days on Captiva Island at the South Seas Resort and it was great! Despite a major Category 4 hurricane hitting them a few weeks ago, the place was operating smoothly and looked fantastic. They offered beaches, 7 pools, and lots of places to eat inside the resort. Our kids enjoyed the waterslides, fishing, and playing at the beach. The older kids (us) enjoyed the top notch service and the level of safety on the resort. We will be going back again next year for a full week and plan to do more of the activities offered at the resort, like sailing, jet ski rentals, kid's camp, and deep sea fishing. One other thing that was a uniquely pleasant surprise at South Seas was the fact that we got to take our kids all over the resort and were able to feel safe while also being able to get food, drinks, and bathrooms consistently - no matter where, or when we went there ! ! ! The facility was beautifully tranquil and the service was truly spectacular !
Comment from Hotel Management
Oct 7, 2017 by Guest Services, Hotel Management
Dear Glenn, It was a treat to have you here with us, and we really appreciate you coming to see us so soon after hurricane Irma. We’re glad that you were able to enjoy all we have to offer, from our beautiful, sunny beaches to our restaurants and pools. We pride ourselves on offering both entertainment and relaxation (for kids of all ages!) and we can’t wait to host you and yours again next year. Welcome to the South Seas family! All the best, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from dayton ohio

Great vacation!

Posted Sep 30, 2017
Lovely resort. Stayed in condo. Bayview was beautiful... watched manatees from balcony. Lots of wildlife and picturesque water and sailboats. Trolly great service to beaches ppools or restaurants. Loved the food and servers pleasant. Cant wait to return!
Comment from Hotel Management
Oct 4, 2017 by mbloetz , Hotel Management
Thank you very much for your review. We are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcome you back soon.
2 out of 5
by A verified traveler from Liverpool, UK

Nice resort, housekeeping enter room multiple time

Posted Aug 24, 2017
Lovely resort but unfortunately, coming back to a room with our door open and towels being left in our seating area by housekeeping even though they had already been earlier on in the day is quite concerning. Items missing but as door was left open by housekeeping who knows, USE IN ROOM SAFE (if it works)
Comment from Hotel Management
Aug 29, 2017 by Guest Services, Hotel Management
Dear Sophie, Thank you for visiting us and sharing your feedback. What you’ve described is certainly not typical of a stay with us, and we appreciate you bringing this incident to our attention so that we may look into this matter and ensure situations like these are not repeated. We hope to find out more details so that we may further investigate, and we would love to welcome you back again soon for the true South Seas experience! Kind regards, South Seas Island Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
We had a very nice time at South Seas. Very hot and humid in August! The resort is very spread out but the trolley works well. Room was very nice and the staff was helpful. Definitely recommend this resort.
Comment from Hotel Management
Aug 22, 2017 by Guest Services, Hotel Management
Dear Guest, We loved having you as our guest and we’re thrilled that you enjoyed your visit to our resort. Many of our guests enjoy the novelty of riding our trolley with their families and we’re delighted that this made getting around the island convenient for you. We really appreciate you recommending us to others and we hope to have the pleasure of welcoming you again very soon! All the best, South Seas Island Resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Great staff, beautiful grounds, very nice room. The Harbourside restaurant is a total ripoff but you have several dining options right outside the resort. The ship store makes AMAZING sandwiches, great place for lunch.
Comment from Hotel Management
Aug 1, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you for staying with us and sharing your positive feedback! We’re delighted that you enjoyed the hospitality of our team, comfortable accommodations, and beautiful natural surroundings. We hope to have the pleasure of hosting your next beach vacation. Warm regards, South Seas Island Resort