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Reviews of Alpenhotel Kronprinz Berchtesgaden

4 out of 5
Alpenhotel Kronprinz Berchtesgaden
Am Brandholz, Berchtesgaden, BY

Reviews

8.4

Very Good

Rating 10 - Excellent. 64 out of 158 reviews" "
Rating 8 - Good. 62 out of 158 reviews" "
Rating 6 - Okay. 22 out of 158 reviews" "
Rating 4 - Poor. 10 out of 158 reviews" "
Rating 2 - Terrible. 0 out of 158 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff great location - needs updating its a bit old and in need of updating . Needs fans in room - stayed September and room was hot !
Stayed 1 night in Sep 2023

10/10 Excellent

Hank

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff was great.
Stayed 2 nights in Sep 2022

6/10 Okay

edward

Disliked: Room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 2 nights in Jul 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
We had a wonderful stay! The location and the view were spectacular. The breakfast was very good and there were adequate COVID precautions. We will definitely be back!
Stayed 1 night in Aug 2020

4/10 Poor

Diccon

Liked: Cleanliness
Disliked: Staff & service, room comfort
Overrated and overpriced
We booked a standard double room, which looked nice in the pic here. We got a dark bedroom under the roof with a tiny skylight plus a meeting room that had be turned into a lounge. It was big but soulless and depressing. We asked to change to a standard double but this was refused unless we paid 25% extra. Very rude receptionist who showed no customer service at all. Plus the bed had rubberised undersheets so it was like sleeping on a plastic bag. Don't waste your money. Stay elsewhere.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

RM, Kelowna, BC, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfy and clean. The hotel has a nice restaurant and sitting to enjoy a drink in the evening. Breakfast was fantastic.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Interior is a bit aged, rooms lack air conditioning etc. breakfast was good and view from breakfast terrace was amazing!
Stayed 1 night in Aug 2019

6/10 Okay

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view . Amazingly friendly and great food / restaurant . Room was basic and no ac. We were in ground floor with view of car park outside window. Room so hot but couldn’t open window fully as ground level . Security light kept clicking on . Got no sleep . Commented when left and told Expedia gets the cheap rooms . Spoilt whole trip :(
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioning to keep the room temperature down. Hotel a little out dated but in good condition.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Rate Hotel in Beautiful Berchtesgaden
Very comfortable..excellent friendly staff..sumptuous breakfast (did not eat other meals there)..close to EVERYthing..highly recommend.
Stayed 3 nights in Aug 2018

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a beautiful location
Stayed 1 night in Jul 2018

10/10 Excellent

Clinton, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to easyJet delay of four hours from London we missed are train from Munich HBF to Berchtesgaden which meant we could not stay and lost out on hotel and train tickets staff were very helpful that night trying to work something out but it was not to be. but I stayed there previously and it it was excellent staff very helpful and accommodating and polite would definitely stay again
Stayed 1 night in May 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice option. We'd stay here again

10/10 Excellent

otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

6/10 Okay

R, chicago

Liked: Cleanliness, staff & service
Pleasant but quirky
Nice hotel, great restaurant with included breakfasts as part of stay. There was construction going on around the hotel which made parking in and outs a bit challenging WiFi was terrible and kept dropping no matter which hotel site you connected to Whilst irritating, I suppose the reason for being in Berchtesgaden is to take it all in. All in all I would recommend
Stayed 1 night in Aug 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the Eagle's Nest
Very enjoyable hotel in a beautiful area.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few ups and downs
While a good choice overall, we did have a few issues. The room we were first given (#57) faced a parking lot with a light sensor, so every time there was movement, the lights flooded our room, making sleep difficult. This could be easily resolved with the installation of blackout curtains or some type of shutter. The noise level in this room was also a problem, with early morning trash collection and snowplowing. The entire ground floor was overly warm, necessitating us to sleep with the windows open (in December!) We noticed the front door wide open on a few occasions, evidently to cool the area near reception. We asked to be moved, and were given room #61, which we declined, as it had the same light and noise issues - rooms 56-61 all face the parking lot. We moved to room #117 on the first floor - we were charged an additional 10 Euro per night - a fair price for a good night's sleep, but interestingly enough, the higher priced room was actually smaller than those on the ground floor, as the space dedicated to the balcony (useless to us in December) was taken from the space of the room. This hotel is located a steep walk up from town and a VERY steep walk up from the train station. We walk just about everywhere when we visit Europe, but we needed a taxi to get us and our luggage to/from the hotel from the train station. Overall, we liked the hotel, and we had two very good meals in the restaurant. Service was excellent.

10/10 Excellent

CLAUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room, awesome Breakfast, the location is a little far to the center about 15 minute walk otherwise I would stay there any time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel restaurant was excellent.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As in previous notes about the hotel, the wi-fi was spotty. Most of the staff spoke enough English to communicate, but isn't that the charm of travelling?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great location, good service
The hotel was very nice. The location was perfect with a beautiful view from the restaurant and excellent food. The service was very good and the rooms were comfortable and well appointed. I would definitely recommend it.

10/10 Excellent

Shama, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in Berchtesgaden
My husband and I stayed here two nights in August. The hotel is a bit of a steep walk from town, but totally worth it. The staff were very friendly and accomodating. The breakfast was included and was a wonderful traditional European breakfast (cold cuts, boiled eggs, granola, and yogurt). The view from the breakfast lookout is fabulous. Overall great hotel!

8/10 Good

Thomas, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, friendly place
Staff were welcoming and friendly, from the moment we arrived until the moment we left. Everything (room, bar, restaurant) was good value for money. The rooms were clean, though could do with a bit of an update. The wifi was extremely patchy. Good location - about ten minutes walk to the railway station. It's a steep upwalk walk, so worth paying the €9 taxi fare if you've got cases. The free bus pass they gave us came in very useful. In terms of friendliness and bang for your buck, the place can't be beaten. I would absolutely stay here again.

8/10 Good

jennifer, south carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the area
Wonderful room. Great breakfast. Great view of the mountains and national park in the background

10/10 Excellent

david, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny.
The view from the patio and restaurant is breath taking. the food and amosphere is exceptional. Wonderful place I come back again and again.

10/10 Excellent

Berbarr, Bakersfield, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place in Berchtesgaden
I enjoyed my stay at this hotel. It was a short and nice walk to the center of town where the Christmas market had just opened.

8/10 Good

Peter, England

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - pay a bit more for the view!
Great hotel - we stayed before in a room with balcony and mountain view. Got a great deal this time for a ground floor room with a view of the car park. Our choice and we love the hotel so we'll be back but at the front again next time!

4/10 Poor

Nicole, Minnesota

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible Customer Service!
My husband and I stayed here for two nights in September of 2015, during a ten day trip through Austria and Germany. Of all the hotels we stayed at through our trip (a total of 8) - this one provided by far the worse experience! The location was good, and the hotel room itself ok, but otherwise I can't say anything positive. Unfortunatly, this was a room that we had prepaid both nights, or we would have moved to a different hotel. We were put in a room in what felt like a basement corner. Their was no elevator to this level which made it great getting suitcases up and down the stairs was fun. Then we came to realize there was no wifi in the room - it was available, but to have access you had to stand right next to the door - if I tried to sit on the bed and check emails the signal would be gone. Obviously, that is not the end of the world, but the way that the staff handled by questions about it was by being rude, telling me "It is only YOU that is having these issues" and then proceeded to follow me down to my room to verify as if I was lying about it. Thinking I would have better luck with a different staff I asked the next day as well and was greeted with the same annoyance over having to deal with anything that required a little effort, or for them to put their cigarette down in the back room and help a customer. There was no mention of a solution or offer on a resolution, just it is what it is. HORRIBLE CUSTOMER SERVICE!

10/10 Excellent

SHALINI, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTRAVAGANT FEEL a cheap price!
The hotel is located is an AWESOME spot on top of a hill and has the look and feel of a resort. It was a pleasant surprise to discover everything this hotel had to offer. Large restaurant, HUGE room and wonderful bathroom- all at a very affordable price. I truly felt like I was at a ski resort. The rooms have a very modern, luxurious feel to it. It is a hop away from the center of town by bus, or a 15-20 minute walk. Would definitely recommend it for a solo or family getaway.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with spectacular views
Nicely located in a wonderful town. Room was spacious and meticulously clean. I highly recommend it.

10/10 Excellent

Paul, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near central business district, restaurants
If you arrive by train, the nice folks at the Tourist Information (across the roundabout) will show you on a map the pedestrian path shortcut to the hotel. It is, as other reviewers have noted, uphill. Once you check in the hotel, they give you a tourist card that gives free local bus transportation (the nearest bus stop is a couple blocks from the hotel), but the local buses (839 and 841) are daytime-only, and only hourly, so one has to pay attention to the schedule. Downhill, it took me 14 minutes (via the shortcut) to walk from the hotel to the train station. I did not time uphill!

6/10 Okay

robert w.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great hotel and staff- couldn't handle the hot weather though
Hotel was charming and the staff super helpful. The one downfall was no air conditioning or ceiling fans. Our room was at ground floor close to reception desk. It was a true hotbox and never cooled off - even at night. Drove us a little mad actually. Other than that loved the hotel!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
Great location and friendly and helpful staff. No parking at the hotel but public parking was close by and inexpensive.

8/10 Good

Robert, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy With The Stay
Outstanding location! The hotel has a restaurant(upstairs) and bar(downstairs). Parking wasn't an issue. The staff was very helpful. The only issue was the room temp - there isn't any A/C (no one in the town has A/C - it's dead quiet at night) We just left the windows open and the room cooled off at night. The hotel is just above the downtown area - up the mountain. It would be a little bit of a hike if you didn't have a car. If you drive, there is plenty of parking downtown. There is underground parking by the visitor center.

10/10 Excellent

Lang, Eighty Four

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A two day stay in Berchtesgaden.
Very pleasant stay. Great view of mountains. Staff is generally pleasant, although could be more.

10/10 Excellent

Mikki, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't want to leave ...
Beautiful hotel and very accommodating staff. We had some business issues to deal with while we were there and front desk staff was very helpful scanning documents for us. We were in France and Germany for 3 weeks and this was the best breakfast during our travels ... made even nicer by the very friendly Lu Niggeschmidt in the breakfast room. Our room was beautiful ... we were upgraded to a suite. Didn't want to leave ...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
View was out of this world if you make sure you get a room with the view to the mountains. Wonderful people all of them.

4/10 Poor

calin, Spring Hill , Florida

Disliked: Staff & service, property conditions & facilities, room comfort
Lousy Hotel
Hotel is old, not well kept, dated, kind of loud, in not such a good area, does not look like in the pictures, personnel not very nice or accommodating. They Repaired a shower 3 rooms away banging for hours after they told us it will take 5 minutes. Refused to give us another room without 80 euros extra. English is not very well known. It is a 2 star plus, with indulgence definitely not a 4 star hotel.

8/10 Good

Daniel, Nuremburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but room might not have a view
Room had no view- more on that below. Other than that, room was nice, shower had good pressure, breakfast was very good, location was great, bar downstairs was good, bartender was very friendly and gave great service, receptionist was very helpful and friendly, and the hotel was directly on a historic walkway above the town. The walk way gives some history of the area, some good views of town, and in general is a neat route to walk on your way to dinner in town. WiFi was a little slow but do-able, with good connectivity in our room. No view issue: Apparently, on Hotels.com they only list the cheap rooms- ie rooms without a view. We were told upon arrival that for an additional 40 Euro per room they could upgrade us to a room with a view. I explained that the room we booked online appeared to have a view and that I felt mislead. The receptionist went to Hotels.com and saw that they only had the cheaper rooms listed, that it appeared to have a view, and agreed to give us one upgraded room without paying the additional fee, (we booked 2 rooms). So, a compromise was reached that worked out pretty well for us, but it was a bit of a hassle and certainly misleading. I didn't like showing up and finding out they expect us to pay an additional fee to get what we thought we'd already agreed to. Other than this issue, the hotel was great.

8/10 Good

Brandon, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great last minute find!
Berchtesgaden has an awesomely cute little Christmas market and this hotel was just a short 10 minute walk away! Excellent staff that took time to research our questions and give us amazing help! Christina made the stay with her caring, helpful attitude! Showers were hot with very good water pressure.

8/10 Good

Mike, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good service
This hotel is worth the price - rooms are very well kept and equipped. The staff was friendly and accommodating, and helped us by providing suggestions on what to visit near Berchtesgaden after our stay.

8/10 Good

steve, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They tried to make it special for us
We had indicated in our reservation that this trip was for our 25th anniversary. They put a special bedcover on the bed and left a bottle of champagne. However, the smoky smell in the room was overwhelming; so we asked for another room. They moved us nextdoor. They did move the champagne to our new room but we lost out on the special bedcover by moving. We did appreciate their attempt at recognizing our anniversary, though. Room was small but adequate. Food, service and ambience in the restaurant was good at dinner and breakfast. Outstanding mushroom soup, salad bar with various salads, and wiener schnitzel at dinner. Full range of breakfast items. Would stay here again.

8/10 Good

Jasper, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was lovely with a great view of the Alps. The breakfast buffet was very nice. The hotel staff was very friendly and helpful. We enjoyed our stay at this hotel, but if we go back to Berchtesgaden, we may stay somewhere in the downtown. The walk to the Kronprinz was not that long, but it was uphill.

6/10 Okay

Bill, Tennessee

Liked: Cleanliness, room comfort
Almost good enough
There was much to like about this hotel, and yet I would choose somewhere else to stay if ever I go to Berchtesgaden again. The hotel offered WiFi throughout the facility, but the signal was strong enough in my room only in the toilet, and my cell phone was constantly losing the signal, requiring me to log in over and over again. Some parts of the hotel were served by an elevator, but our rooms were not, and we had to lug our bags down a flight of stairs into the basement. My room was spacious, though, and perfectly clean and tidy. The staff were very friendly and helpful, and the view from the hotel restaurant's terrace was magnificent. We enjoyed the restaurant's food at the excellent complimentary breakfast and at dinner. There is limited parking outdoors in front of the restaurant, in addition to parking in an underground garage. It's hard to tell from hoteldotcom's photographs, but the hotel sits in a tightly-packed neighborhood on a steep hill overlooking the town. It's an easy walk into town, but not so easy coming back up the hill. So I guess the best I can say is that I didn't hate the place at all, but next time I would try to do better. And hey, you might just love it!

8/10 Good

Larry, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, but beware
This hotel is beautiful, clean and with an excellent location. However, it seems that if you book through Hotels.com you will not get a prime room. Almost every room has a balcony, but we were shown a lower-level room with very limited views and no elevator to that floor. Frustrating to be in such a paradise and not enjoy it to the fullest. I recommend this hotel, but be sure to insist on a room with a view.