Ratings based on 24 Verified Reviews

4.1 out of 5
67% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 15, 2019
Amazing setting. Views were incredible. Food wasn’t great, but overall a good experience
1 out of 5
by A verified traveler from london

Death trap

Posted Oct 18, 2018
I stayed at the Hacienda having been to the hotel spa last year and being so impressed I thought I would treat myself on my last night in Ibiza for an over night stay with a spa the following day. I checked in and everything was fine until I came to use the jacuzzi bath in the room. As I was getting out of the bath I slipped and fractured my rib. The design of the bath is more like a sink bowl and having no hand rails, flat surfaces on the bottom of the bath or bath mats it is incredibly unsafe. A doctor had to be called out at €180 to give me pain relief in my room. I reported it to the Irina the manager. She came to the room and argued that this has never happened before and that it must have been my fault and not the responsablity of the hotel. Later after checking trip advisor I found someone else had made the same complaint. She was very rude, unapologetic and quite possibly the worst customer service manager I have came across in my life. I was made to feel like I was lying. The hotel after a lot of arguing offered to send a driver with my rent a car to the airport with me but unfortunately due to insurances reason this couldn't happen. I was unable to use the facilitys of the hotel and after everything I just wanted to get back to the uk. On my return I went to hospital in and now I’m in a situation that I am unable to work (I’m self employed) and over £400 out of pocket for what could be discribed as my worst experience with customer service ever.
Comment from Hotel Management
Nov 29, 2018 by HNXFakeFeedback, Hotel Management
Dear Guest, Thank you for your 1-night stay. This feedback is a complete misconstruction of the reality, and we will not attempt to reply further. Our colleagues from Trip Advisor have investigated and found your comment to be a lie, as we also believe it is. Indeed, the hotel is perfectly safe and sound, and has offered sublime experiences and will continue doing so in the foreseeable future. At your disposal, Kindly, Victor & the team.
5 out of 5
by A verified traveler from Toronto

Posted Sep 2, 2018
Beautiful location. Breathtaking views. Peaceful atmosphere
Comment from Hotel Management
Sep 5, 2018 by Silvia, Marketing & Communication, Hotel Management
Thank you Brodie for your stay and for your lovely feedback, we are very happy that you have had a nice time in our resort and look forward to seeing you again! Warm Regards from the Hacienda Na Xamena Team <3
4 out of 5
by A verified traveler

Counting down until our return.

Posted Aug 15, 2018 on Hotels
We were a little disappointed that the balcony of our room did not offer any privacy, but other than that we loved it and will definitely return in the near future!
Comment from Hotel Management
Aug 15, 2018 by Victor · Hacienda Na Xamena, Ibiza, Hotel Management
Dear Guest, Thank you for your stay in our resort! :) We are happy to hear you had a pleasant time with us, and that you are thinking of returning in the near future. We take your feedback into account for the privacy and will definitely use it to improve on our future design. Thank you again, and thank you for the good vibes. :) Best wishes, Victor & the Hacienda Na Xamena team <3
5 out of 5
by justin

Awesome

Posted Jul 10, 2017 on Hotels
Just awesome
Comment from Hotel Management
Jul 18, 2017
Dear Justin, Thank you dearly for your kind stay and visit, and thank you for your positive feedback! We are very happy to see that you have enjoyed your experience with us, and that you found comfort and relaxation to be present during your stay. We thank you again for your feedback, and most importantly for your stay and visit. We hope we have the opportunity to welcome you again very soon. We remain at your complete disposal for any further feedback or your next reservation with us, With our warmest regards, Victor & The Hacienda Na Xamena team <3
5 out of 5
by Deborah

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017
Dear Deborah, Thank you dearly for your kind stay and visit, and thank you for your awesome comment. We are very happy to see that you have enjoyed your experience with us, and that you have found great comfort, pleasure and relaxation during your stay. Thank you again, for visiting and placing your trust with us. We remain at your complete disposal for any questions, or reservations. With our warmest regards, We look forward to welcome you soon again! Victor & the Hacienda Na Xamena team <3
5 out of 5
by Manuela

Secluded luxury in Ibiza

Posted Jun 28, 2017 on Hotels
Loved our stay in this hotel that is completelybaway from The party craziness of Ibiza Exceptional service and lovely setting don't forget though to rent a car because you'll need it to go anywhere
Comment from Hotel Management
Jul 1, 2017
Dear Manuela, Thank you dearly for your stay and visit, and thank you for your kind words. We are very happy you have enjoyed your experience with us, and that the team and setting was to your pleasing and taste. We also, completely agree that renting a car really gives our guests the opportunity to visit and discover the island. Thank you for putting your trust with us, thank you again for visiting us, and thank you for your kind words. We truly hope to see you again soon in the near future. We remain at your disposal, With our warmest regards, Victor & the Hacienda Na Xamena team <3
5 out of 5
by A verified traveler

comfortable suite, amazing views, far from tourist

Posted Sep 23, 2014 on Hotels
we had an amazing room, comfortable room and bathroom and a jacuzzi inside the suite. the views from the hotel of the cove is AMAZING and beautiful. the pools were large, but cold. we stayed here for our honeymoon and we ended up not staying in our room. food was super expensive, 5 euro for coke, 23 euro for a burger and fries, 9 euro for fries! we ended up renting a car for 200 euro for 3 days and drove to the beach nearby and around the entire island. we are a young couple 30 years old, the area was mostly family oriented. we drove to other beaches the other side of the island with better food and beaches. but overall, this was a nice hotel.
4 out of 5
by Steve from Hertfordshire

Remote location and views of the sunset to die for

Posted Aug 20, 2014 on Hotels
Fantastic hotel overall. We stayed for 3 nights in a standard double, which was very lovely, although the decking on the balcony was broken slightly. Ate at the restaurant on two occasions; food was great each time, but rather tragic service on the 2nd night. The sunsets between two rocky cliffs are stunning.
4 out of 5
by A verified traveler

Posted Nov 22, 2018 on Hotels
Gut zum Entspannen
Comment from Hotel Management
Nov 29, 2018 by HaciendaNaXamena, Hotel Management
Dear Guest, Thank you for your stay and visit and thank you for taking the time to review your stay. We will be happy to welcome you again soon for a 5 star feedback this time around :) Wishing you an amazing day! Very Best, Victor & the Hacienda Na Xamena team <3