Ratings based on 246 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
We enjoyed our stay. The rooms were clean and the location was convenient. I would recommend this place.
3 out of 5
by A verified traveler

More for business travellers than tourists

Posted Sep 17, 2017
Pros: The views from the rooftop bar were amazing. Beds were very comfortable.
Cons: A better welcome from the reception staff. Clearer pricing for each bar. Change the blinds as they are extremely noisy to open and close. More storage
Location: Do the City Tours and use the public transport to get around. The immediate area is difficult for English speakers.
We checked in after a very long journey only to find the toilet door in our room completely jammed. Also the blinds were rusty and bent. There was also no breakfast tea in the selection in the room. We went down to reception and spoke to them about it. As it was late we decided to stay in the room overnight and change rooms on the morning. We spoke to reception again and we were moved to a 1st floor room. This was a downgrade as we were previously on the 4th floor. We'd paid extra for a premium suite as we were staying for 11 nights. The rooms were small and there was very little storage. Food and drinks in the hotel were very expensive and also pricing was confusing e.g. different bars had different pricing. We received no apology for the state of our original room. The reception staff were efficient but didn't go the extra mile to make you feel welcome. The cleaning staff were very polite and efficient and the porters were very helpful. The hotel was in an area where there was a fair bit of construction work going on. It was also away from the centre but we used the public transport system to get about and that was extremely reliable and easy ti negotiate. If you're travelling for business and have an expenses account this is a great hotel to stay in.
Comment from Hotel Management
Sep 18, 2017 by The Gates Barcelona, Hotel Management
Dear guest, Thank you for choosing The Gates Hotel Diagonal Barcelona and for sharing your comments. Your opinion is very important to us since the feedback of our clients always helps us improve. We work to get the maximum customer satisfaction and it seems that this time we have not succeeded. We do apologize for any inconvenience and we thank you for the time you have spent with us. We are checking and solving mentioned things. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Biston

Great hotel and great location

Posted Sep 17, 2017
I would definitely stay here again. The location was great. Plenty of shopping, restaurants, metro stop and tram close by. We loved it. The staff was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from ventura california

Awesome

Posted Sep 15, 2017
The staff was very helpful and they made me feel special and important. The room had a gorgeous view of the city and the rooftop has a pool and bar. It's all about the view in a swanky hotel. It's walking distance away from the train station. Shopping mall is right across and nearby restaurants. Comfortable bed. I enjoyed this hotel. Thank you Expedia for this experience.
Comment from Hotel Management
Sep 18, 2017 by The Gates Hotel, Hotel Management
Dear John, Thank you very much for choosing The Gates Hotel Diagonal Barcelona and for sharing your comments. Your opinion is very important to us as it always helps us improve. We are glad to read that you enjoyed your stay. Once again, thank you for the time you have spent with us. It will be a pleasure to see you again soon in our hotel. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Warwickshire, UK

Beautiful hotel

Posted Sep 15, 2017
We had a lovely stay at the Gates Diaganol hotel in Barcelona. The location of the hotel is good, it is about a half hour walk from the hotel to the centre of the city but taxis are always readily available. Its right next to a good shopping centre and lots of nice restaurants are also nearby. The rooftop terrace was beautiful with stunning views right across the city (& great cocktails!). The staff at the Gates hotel were very friendly and helpful. The shutter blinds in the bedrooms are quite noisy and we were often woken up by our neighbours opening their shutter blinds in the morning but that didn't effect our stay, which we thoroughly enjoyed. :-)
Comment from Hotel Management
Sep 18, 2017 by The Gates Hotel, Hotel Management
Dear Claire, Thank you very much for choosing our hotel and for sharing your opinion. Your feedback is very important to us as it always help us improve. We are glad to read that you enjoyed your experience with us. We are specially satisfied reading that our staff has contributed to make your stay more enjoyable. Once again thank you for the time you have spent with us. It would be a pleasure to see you in our hotel during your next visit to Barcelona. Kind regards,
1 out of 5
by A verified traveler from West Yorkshire

Disappointing

Posted Sep 12, 2017
Pros: location
Cons: Communication, it would have been fine to be able to use another hotels pool/rooftop. Please replenish the toiletries, extra pillow available.
Location: Easy to get around on foot. Poblenbou is a great place for food and drink in the evening, much better value, quality and service than city centre.
The location was good for us, you can walk to the city centre or via Poblenou to the beach. The hotel is modern and clean and the roof-top terrace and small pool a nice place to relax. Sadly for us, the private party on Sunday meant that we couldn't use the pool or rooftop. Whilst we noted on the website that events sometimes meant areas weren't available, nothing was said at check-in, and we only found out when we paid for a taxi to bring us back from town to the hotel Sunday afternoon. We then had to wait for 15 minutes to be able to use the lift to even just get to our room due to the volume of people needing access to the roof. We gave up for the afternoon, and instead decided that we would come back for after-dinner drinks as the function finished at 11pm. However, we were again told that the area was now closed, despite being advertised as open till 2am. We did complain at check-out, and after some lengthy waiting, our less than 20 Euro bar bill was credited, but more frustratingly we were then told that we should have been told about an agreement that we could have used another hotels pool/roof terrace...... and that the rooftop should have been re-opened to us as residents after the private party. Very frustrated and disappointed to pay for quite an expensive hotel when we couldn't even use the facilities. There are much better hotels in Barcelona than this.
Comment from Hotel Management
Sep 18, 2017 by The Gates Barcelona, Hotel Management
Dear guest, Thank you for choosing The Gates Hotel Diagonal Barcelona and for sharing your comments. Your opinion is very important to us since the feedback of our clients always helps us improve. We work to get the maximum customer satisfaction and it seems that this time we have not succeeded. We do apologize for any inconvenience and we thank you for the time you have spent with us. We are checking and solving mentioned things about communication. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel next to mall

Posted Sep 12, 2017
Shopping mall and a variety of restaurants just across a busy street. Go a few blocks behind the hotel to find a cheap supermarket and stock up on reasonably priced snacks/water. Top floor deck is very charming w a restaurant bar and pool Walk a few blocks to the tourist merchants or get a taxi to main downtown area This hotel is listed to book a pick up to the Royal Caribbean cruise but do that in advance
Comment from Hotel Management
Sep 13, 2017 by The Gates Barcelona, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Fantastic hotel

Posted Sep 6, 2017
Brilliant modern and in a great location. Good food comfy rooms. Amenitys great.
Comment from Hotel Management
Sep 7, 2017 by The Gates Barcelona, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Good location

Posted Sep 2, 2017
Ideal location and close to shopping center metro and local shops. There was an issue with the toilet door, with a quick response the management upgraded me to another room. A very pleasant stay and friendly staff. Would recommend to friends and family.
Comment from Hotel Management
Sep 4, 2017 by The Gates Diagonal Barcelona, Hotel Management
Dear guest, Thank you very much for choosing The Gates Hotel Diagonal Barcelona and for sharing your comments. Your opinion is very important to us as it always helps us improve. We are glad to read that you enjoyed your stay. Once again, thank you for the time you have spent with us. It will be a pleasure to see you again soon in our hotel. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean & comfortable stay at the Gates

Posted Sep 2, 2017
Beautiful & modern property, clean, friendly staff, comfortable bedding, all in all very good place to stay and good value for your buck!
Comment from Hotel Management
Sep 4, 2017 by The Gates Diagonal Barcelona, Hotel Management
Dear guest, Thank you very much for choosing our hotel and for sharing your opinion. Your feedback is very important to us as it always help us improve. We are glad to read that you enjoyed your experience with us. We are specially satisfied reading that our staff has contributed to make your stay more enjoyable. Once again thank you for the time you have spent with us. It would be a pleasure to see you in our hotel during your next visit to Barcelona. Kind regards,