Ratings based on 159 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Paisley, Scotland
Hotel with great staffPosted Sep 18, 2017
Hotel in the peace of the hills away from the busy, petrol fume filled Sorrento. Although Sorrento is easily accessed by complimentary hotel bus or a walking path (40 minutes - very pleasant walk) The hotel was very clean, served reasonably priced lunches and the staff were very attentive. We would certainly return to this hotel. The only downside for us was wifi was only available in the lobby
for Couplesby A verified traveler from Canterbury
Great location in the mountains with amazing viewsPosted Sep 7, 2017
Pros: Views, ambience, village, bedrooms, balcony, clean, deceptively large
Cons: A bit dated but that's why it has character... we loved it
Great in the fresher air of the mountains with views over Sorrento, nice pool great rooms with balcony, they are more expensive but the ones to have. A bit out of town but free shuttle bus (limited to specific times in the morning and afternoon). Great little village just behind hotel with several nice restaurants and a few bars. Quiet & good for couples
for Everyoneby A verified traveler from London
Posted Sep 3, 2017
Great hotel. Good service and fantastic views.
for Everyoneby A verified traveler from london
Great hotel nice clean room friendly staff..Posted Aug 3, 2017
Great hotel friendly staff nice clean room comfortable beds great aircon ..bus stop to town outside only 1 euro 30 each way or free hotel bus...grest base for visiting sorrento and surrounding areas ..train station is at the end of the bus route cheap tickets to attractions 5 euro return to Pompeii right outside entrance all in all great hotel will use again for sure
for Everyoneby A verified traveler from uk
Nice hotel with great viewsPosted Jul 30, 2017
Great location, helpful staff and nice hotel. The pool is perfect after a hot day to come back to and cool down. The only constructive feedback I have would be to open the pool into the evening, update the guest rooms and to change the breakfast each day a little, to provide a bit of variety. Our room was clean and good for our needs - we didn't plan on spending much time there. We could have paid more for a room with a view. The guest areas downstairs were very nice though - plenty of space and quite opulent. I would definitely consider returning.
for Everyoneby A verified traveler from Sydney, Australia
Good old fashioned servicePosted Jul 30, 2017
Location: Perfect location away from the hubbub of Sorrento but it's easy to reach on the hotel's free shuttle bus.
We stayed at this hotel 10 years ago and it was still just as good. Nothing is too much trouble for the staff. Our room was always spotless. The dining room staff are polite, friendly and efficient. We wouldn't hesitate to recommend the hotel to anyone and would certainly stay there again. The views are magnificent across to Mt Vesuvius. Nothing to fault about the hotel.
for Everyoneby A verified traveler from London
Nice hotel in the hills above Sorento.Posted Jul 25, 2017
Very friendly hotel overlooking the bay of Sorento. Located in the small town of St Agata so very convenient for the local restaurants & shops. A calm oasis away from the beautiful but busy Amalfi coast. Lots to see & do in the surrounding area but you really need a car to get around to the beaches & sights. Such kind, helpful staff we felt very well looked after. Very good food & reasonably priced.
Bit of a mixed bagPosted Jul 23, 2017 on Hotels
This hotel is a bit of a mixed bag. Location is great, views over sorrento and Vesuvius are great. Rooms are clean and the pool is a decent size. There are just few issues. The rooms were tidy, and well kept, there is no tea or coffee facilities or even a complementary bottle of water. As everywhere has tiled floors, it can be VERY noisey, sound travels down the corridors, and some room doors slam loudly. There is also a dog next door that barks LOTS. We also seemed to be given excessive amounts of shampoo rather than shower gel by the cleaners ???? During the day the terrace bar is closed and you have to go to the pool bar to order drinks, which can be a pain if your not good with steps. ( the drinks are quite expensive ones too). Food at the pool bar is only available between 12-2.30. Breakfast is like ground hog day, no variations to ham, cheese, pastries and fruit. The toaster was rubbish, you could brown toast faster on the window cil. We didn't have the hotel evening meals as the options always seemed quite poor. Wifi is only available I reception, which leads to it being full of kids and the internet being really slow at times. The hotel puts on a limited shuttle bus to sorrento, this needed to be run more often as we found it easier to use the local buses instead. Also the evening shuttle bus you have to pay 6 euros pp . Overall great hotel and location. But needs improving in certain areas.
by A verified traveler from modena
Too much expensive and the breakfast is poorPosted Jul 21, 2017
The place is beautiful, the cleanig stardard is quite good, the staff is amazing but the price is too much expensive!!!
for Everyoneby A verified traveler from Worcester
A pleasant hotel that needs a faceliftPosted Jun 27, 2017
Hotel Jaccarino is a pleasant hotel but it does need a face lift. It is many years since I stayed in a hotel where the wifi is restricted to the lobby. I know its free but with modern wireless access points anything is possible. We only had breakfast each day at the hotel. It was the same each day with no variation. It filled the gap but did not stimulate the taste buds. The pool area was heaven after a hot day touring the area of Sorrento and the Amalfi coast. The view from the front of the hotel is wow. The staff where very attentive and knowledgeable. The hotel porter and car park attendant was brilliant. So polite and helpful. We had a loft room, which was not good. Very small and overpriced. The shower was petite. We requested double bed and non smoking, but we got a twin smoking room. Not very romantic for the partners` birthday. The hotel should advise of the noise at the hotel made by scooters and motorbikes that use the rear alley as a shortcut. We did meet Leia from an adjacent property who was quite vocal, but we do like Oberland Bernese mountain dogs, so that was not a problem. If this hotel was given the right investment which would not cost much, it would be a great place to stay.