Ratings based on 53 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
This should not be rated a 5 star. 3.5 no morePosted Jul 14, 2017
Got there the tub dosent drain. Called them they came to fix it but never was able to. We ask them to change our rooms they couldn't. The grounds of the hotel outside is nice but the rooms and lobby no more than 3.5 stars. The pool closes at 6:30 pm and beach at 7 pm. The ship that takes you to Capri is old and slow with nasty discolored plastic cups.
for Everyoneby A verified traveler
Fabulous hotel with exceptional staff.Posted Jul 12, 2017
Pros: The architecture, gardens, pool, private beach and above all, the staff.
Cons: Bathrooms are a little dated and the bed could be more luxurious.
Location: Quiet spot on a cliff over the Bay of Naples. Shuttle to downtown Sorrento (about 10 minutes away). Visit Pompeii, Isle of Capri or Amalfi Coast.
The Cocumella is a magical place set on a cliff above the Bay of Naples. Beautiful architecture considering it was once a 15th Century monastery. Lush gardens and fruit orchards. The staff is amazing. The chief concierge Giuseppe Di Pietro will make things happen. Overall an amazing experience.
for Everyoneby A verified traveler from kent, England
fantastic hotelPosted Oct 17, 2016
Pros: The way you are looked after.
Had a wonderful stay at this hotel where the staff can't do enough for you. Lots of facilities in and around the hotel. Thoroughly recommend it.
by A verified traveler
Amazing place to unwindPosted Sep 11, 2016 on Hotels
I went for one night with friends wish I had stayed 2 weeks a beautiful Place and amazing service
by A verified traveler
Old, charming but in need of spruce upPosted Sep 4, 2016 on Hotels
A hotel with Huge history but needs bringing up to date if it wants to maintain a 5 star rating - we had trouble with toilet flush, air conditioning and shower head - all were repaired quickly but slightly annoying for first night. That said, the relaxing breakfasts and time spent by the pool made up for it!
for Couplesby A verified traveler
Perfect place for couplesPosted Aug 21, 2016
We went for our honeymoon, for a 2 week stay. It was an incredibly relaxing experience. I'd recommend to any couple who's looking for a quiet, sophisticated and classically luxurious experience. The hotel's set out of Sorrento, which turned out to be a good thing, when we found out how busy and chaotic Sorrento was, and the hotel provides a shuttle into the centre of town on mornings and evenings, or it's only a 15 minute walk. The facilities don't leave anything wanting ... there's even a hotel sail ship, on which we had a wonderful day-trip to Capri. The true highlight was the excellent professional, caring, friendly attitude of the staff.
for Everyoneby A verified traveler from Canberra, Australia
Fantastic HotelPosted Jul 19, 2016 on Wotif
Beautiful Hotel with excellent facilities, staff were fantastic and helped us with anything we needed. We spent a very relaxing 3 nights here and would highly recommend to anyone visiting Sorrento.
for Everyoneby A verified traveler from australia
Gorgeous hotel with so much beauty & characterPosted Jul 15, 2016 on Wotif
Loved this hotel, staff extremely friendly & helpful, very beautiful, food amazing. I want to live there!
for Couplesby A verified traveler from Houston, Texas
Nice hotel. Excellent staff.Posted May 5, 2016
Pros: Beautiful setting.
Cons: Older hotel. Minor issues with being older.
Location: It is a little on the outside of town. But, it is close to the train station and the rooms are very quiet. Breakfast was killer good.
Staff could not have been more cheerful or upbeat. They we very helpful and all spoke excellent English. Breakfast started off every day with fresh orange juice from their own trees. My wife doesn't care for orange juice and drank it every morning. I would not pay extra for a ocean view again. The hotel sits back from the ocean about 300 yards, so no rooms are on the water. Other than that, I wouldn't change a thing.
for Everyoneby A verified traveler from Duvall, WA
A Hotel with character and historyPosted Oct 8, 2015
Pros: The building and landscaping is beautiful. Location to town and shopping was great.
Location: Site seeing and people watching in and around the square. Great location and local history. Guest at the hotel were fun to meet and to converse with.
Everyone at the hotel and restaurant's were friendly and helpful. Scheduling tours from the hotel was wonderful. We highly recommend chartering the Tall Ship named Vera. The cruise was quite memorable for us. Be sure to pack your swimsuit and take your chances swimming through one of the caves.